While the person that was immediately on site to respond to our flood was polite, it became very clear in the weeks following that the aim of Paul Davis was to make the emergency response claim as bloated as possible without making the insurance company ask too many questions. What should have taken a few days to address water damage from a flood in our house (and was originally told to us by the 1st response person as such- having dehumidifiers in place for 3-5 days) turned into over two weeks simply to dry out material. The initial person on the scene the night of our flood indicated that everything would need to be removed within 3-5 days due to the extent of the water damage as it was obviously damaged beyond repair and the warranty of flooring voided, however they continued to attempt to dry the material out "in place" for weeks. They seemed to be ok with having displaced my family with young children into a hotel for weeks only to have the material removed in the end anyways. This was also the same for the water damage in our basement.
Then when it came to rebuilding, getting in touch with or receiving a response from the staff was nearly impossible. The team from Paul Davis never even asked it we wanted to have them complete the work for us - originally we were planning to use them, but it became clear that they could not be trusted and were only committed to inflating their bottom line through the emergency response. I can honestly say that I wanted to use their rebuild services for ease of not having to use another contractor, but I could never recommend them based on the experience that our family had. In the future, I would do everything possible to avoid having to use their services.
In the end, for a flood in our house, it took over 2 1/2 months to simply receive a quote for the rebuild...and that was after our forcing it to be moved along. This left our family without a kitchen and common area in our house for over 5 months total. Paul Davis is completely to blame for this in my opinion.
I have worked with various contractors on numerous projects, but never have I had such a frustrating experience as a customer. I have suggested to our insurance company never to utilize their services as an emergency response in the future. After talking with other contractors regarding our experience, I was informed that emergency response companies often inflate the emergency response as this is very lucrative - this fits with our experience with Paul Davis. Unfortunately for me, this confirms that they don't really care about my experience, but only their bottom line.
Suggested improvements:
-listen to your clients concerns.
-Think logically. If it is clear that materials are damaged, remove them for the process to be finished more quickly and to lower costs.
-Stick to your word, don't lie or make false promises.
-return calls.
-initiate progress...don't make the clients push to move things along every step.
-be ethical.
While the person that was immediately on site to respond to our flood was polite, it became very clear in the weeks following that the aim of Paul Davis was to make the emergency response claim as bloated as possible without making the insurance company ask too many questions. What should have taken a few days to address water damage from a flood in our house (and was originally told to us by the 1st response person as such- having dehumidifiers in place for 3-5 days) turned into over two weeks simply to dry out material. The initial person on the scene the night of our flood indicated that everything would need to be removed within 3-5 days due to the extent of the water damage as it was obviously damaged beyond repair and the warranty of flooring voided, however they continued to attempt to dry the material out "in place" for weeks. They seemed to be ok with having displaced my family with young children into a hotel for weeks only to have the material removed in the end anyways. This was also the same for the water damage in our basement.
Then when it came to rebuilding, getting in touch with or receiving a response from the staff was nearly impossible. The team from Paul Davis never even asked it we wanted to have them complete the work for us - originally we were planning to use them, but it became clear that they could not be trusted and were only committed to inflating their bottom line through the emergency response. I can honestly say that I wanted to use their rebuild services for ease of not having to use another contractor, but I could never recommend them based on the experience that our family had. In the future, I would do everything possible to avoid having to use their services.
In the end, for a flood in our house, it took over 2 1/2 months to simply receive a quote for the rebuild...and that was after our forcing it to be moved along. This left our family without a kitchen and common area in our house for over 5 months total. Paul Davis is completely to blame for this in my opinion.
I have worked with various contractors on numerous projects, but never have I had such a frustrating experience as a customer. I have suggested to our insurance company never to utilize their services as an emergency response in the future. After talking with other contractors regarding our experience, I was informed that emergency response companies often inflate the emergency response as this is very lucrative - this fits with our experience with Paul Davis. Unfortunately for me, this confirms that they don't really care about my experience, but only their bottom line.
Suggested improvements:
-listen to your clients concerns.
-Think logically. If it is clear that materials are damaged, remove them for the process to be finished more quickly and to lower costs.
-Stick to your word, don't lie or make false promises.
-return calls.
-initiate progress...don't make the clients push to move things along every step.
-be ethical.