Paul Davis Restoration of Central Ohio

Paul Davis Restoration (formerly Mammoth Restoration) did an excellent cleanup job in our basement. They were very careful and covered our hallway, kitchen and stairs prior to moving in dehumidifier and blowers. The monitored the floor, walls and air for about 3 days afterwords. very professional small crew.

We had water damage in our condo due to a leak in the wall from a cracked water line for our
refrigerator. Our Insurance Co. recommended Mammoth. They were very polite, professional
and responded quickly. John and India were the team that cleaned everything up, they were
kind, timely and kept us informed every step of the process.
Our project manager, Buddy and his team of Colton, Dan and Jerry, did an awesome job of
putting our kitchen back together. They were very respectful, timely and even took time to
greet our very friendly puppy!

The Mammoth repair team and project manager were very professional. They gave us an overview of the project prior to beginning the work, stayed in touch during the construction, and finished ahead of schedule. The end results exceeded my expectations!

Absolutely fantastic!! This was a first experience for us and they made everything so easy. Very professional, courteous and knowledgeable. Answered all our questions and made the whole process easy. Would definitely use them again and would refer them to anyone else. John, James, Jeremy and the rest of the crew were awesome!!!

Mammoth was very professional and really helped make a terrible situation better. Every person on site was pleasant and cordial. They took extra step to restore a poster, important to me, that I really thought was in the junk pile. Most important, they resolved and cleaned up all problems!

On February 20th, Mammoth was contracted at the recommendation of our insurance company to stop a leaking roof and dry out the damaged interior area. Mammoth contacted my husband, *** and told him that their "professional tarper" would come out and tarp the roof to stop any water intrusion and that a tech would come out to assess the indoor damage to our ceiling/drywall and place dryers and/or a dehumidifier. The outdoor service person referred to as their "tarper" stated that the tarps we had placed looked fine and he just tacked down our existing tarps. It was not raining on this day. Their indoor tech came out and assessed that there was water in our walls and the hallway ceiling. He marked areas on the walls with red stickers to indicate water, placed 2 dryers and a dehumidifier and stated he would be out the next day to remove wet ceiling insulation to assist the drying process. He stated that while the dryers were in place, he would be out daily to check their progress. The 2nd day it began raining and water again began a steady pour through the ceiling, a door frame and the drywall which had noticeable wetness. My husband contacted Mammoth and had to leave a message. The indoor tech came out, noted the water and told my husband he had also let his superiors know. He removed the saturated insulation and the water flow increased to a steady pour. On the 3rd day, still raining, my husband left another message for Mammoth. The return call he received was from someone who wanted to set an appointment to come out and give a roof replacement estimate. He indicated he was still waiting to hear about the steady leak. They said they would pass another message along. The indoor tech came back out to check on the dryers and noted all the additional water, he called into his superiors and relayed to us that the "professional tarper" stated our leak was unstoppable. He set an additional dehumidifer and several extra dryers. He said someone was to call us and discuss all of this including what to do about the leak as we continued to question the wisdom of using this equipment, running up a bill for the equipment, all the while the water was still pouring in with an unstopped leak. He concurred that it seemed ridiculous. We received no call. My husband left many messages, but never actually got a return call from a person who had any authority or even seemed to understand what was happening at our home. From Wednesday to Friday, it rained steady and water poured into our home. Mammoth's solution was to continue to advise their tech to place additional drying units at a daily rental cost rather than stop a leak. As a homeowner, I felt this lack of addressing the issue and calling our roof leak unstoppable to be wrong and that someone was not taking the time to do their job adequately. On Friday, February 23rd, I climbed on the roof to check the tarps myself and ascertained that our tarps had wear spots that would indeed allow water to continue to intrude. We also had several small tarps on the roof that we had pulled out prior to the "professional tarper" coming out as a stop gap measure. We believed this person that our tarp job was adequate. He never placed any tarps from Mammoth. In looking at our tarps, I determined they were absolutely less than adequate and immediately contacted my husband that I was on my way to Home Depot to purchase a new, larger, heavy duty tarp and get this "unstoppable leak" stopped once and for all. He contacted Mammoth yet again and told them someone needed to come out and deal with this and that we were not to be billed for all this rental equipment when Mammoth failed to do their part as promised and stop the leak. He again had to leave a message and was told a supervisor would get back to him. No one did. The indoor tech came out to check on the daily progress at the same time I was on the roof installing our new, large, heavy duty tarp. My husband informed him of his calls, he called into his supervisor and again let us know that he had been reporting daily that the water was still pouring in, the leak was NOT stopped, and should he continue with the equipment. At that time, my husband told him to remove all the equipment as it was ridiculous to continue to try and dry something that had water actively pouring into the house. He agreed with my husband and apologized for the poor service. He said someone from Mammoth would be in touch. No one called us. As soon as the new tarp was put in place, that WE purchased, WE put in place, WE handled, the water STOPPED! Completely. No more water. My husband called Mammoth that following Monday to let them know that we had resolved the water intrusion and wanted to discuss next steps that we should be credited back on the rental units for Wednesday, Thursday, Friday. The person he spoke with told him they would have to have someone call him. Repeated and I do mean repeated attempts to get a hold of someone with some authority and customer service went no where no calls returned. The week that Mammoth was out, my husband and I both had to take considerable time off of work to try and meet the tech. Mammoth finally sent an invoice for the unit rentals and the removal of the insulation which amounted to $1400. Our insurance company did cut us a check for the damage which the amount they awarded was to stop the leak, dry out the interior, and replace/repair the damaged drywall. Mammoth seems to have decided to run up their bill to take as much of that sum as they could rather than actually deliver on a true service. My husband has tried to call many times, always having to leave a message. In early October, my husband called and asked to speak to someone with some authority - he was told that the person was "Matt H" (we've learned his name is Matt F and he was on vacation and would have to call him when he returned in two weeks. He never got a call. In early November, he was contacted by someone from Mammoth looking to collect the invoice. When my husband explained everything to him he was told "we don't care - you've been paid by your insurance, you have to pay us." I patently disagree! The work was not done as promised and instead additional costs were piled on to drive up a bill and take more of the settlement dollars. This is just not right! Someone from Mammoth tried to call my husband later that day and my husband missed the call, he immediately tried to call back and got the same voicemail, leaving yet another message. It should be noted that in March, he received an email quote for a new roof amounting to over $14,000, but did not address the issue of repair to wear the roof actually failed - the area of the leak had rotten wood that broke open! My husband, in crawling around the attic, discovered this - Mammoth never tried to look in the area of the leak no access the attic!

Quick quality service at a fair price

Our home experienced significant water damage due to a burst drain pipe behind the wall. Mammoth was highly recommended and contracted for water damage mitigation and kitchen restoration. Mammoth informed us that there was about a 3 week lag time between each side of the business, which with our experience in renovating homes we were comfortable with.
The water mitigation work was started professionally and quoted at 5-6 days (2 days of prep and 3-4 days of fan drying. Everything was done well until the team arrived to remove the fans and discovered they had not fully shut off the water to one of the pipes, thus leaving the kitchen wet and requiring a full weekend of additional drying time.
After this work was completed, Mammoth was to set up a temporary sink, reconnect our dishwasher, and provide a basic functioning space safe for minimal use and for our three small children. During this time our project manager was to submit the restoration estimate to insurance and allow us to prep for the work to begin (expecting a 3 week delay). The kitchen was left with an exposed subfloor with nails sticking through, water damaged cabinets and other construction materials left throughout the first floor, and (after a week delay) a temporary sink installed, along with the dishwasher, but left without any anchoring. As a result the kitchen was unsafe, including at one point the dishwasher tipping over and shattering glass inside.
Calls to our project manager went increasingly unanswered or delayed in response. The estimate work was also left undone for several weeks. After 3 weeks of total inaction, I reached out to our project manager to urgently address the subfloor and to move the estimate along. I was promised both would be done that day. A week later the estimate was finally submitted and no progress had been made on any remedy for the subfloor. Our insurance and Mammoth finalized the estimate within a few business days, at which point our insurance provider called me to let us know he had never experienced such delays in his 30 years of business with any restoration company.
During this month+ delay, my wife and I had gone through and selected all raw materials for the project to ensure we would be able to move speedily through the construction process. Upon the approval of our estimate, I reached out to our project manager in writing asking for immediate movement in starting the build plan. This reach out went unanswered. I contacted him by phone a few days later letting him know we needed his help in getting specs together to select replacement cabinets, which were being quoted at a 4 week build time, so our timing was urgent. This went unanswered.
I finally reached out to the main office believing I had an overwhelmed project manager, and spoke to a very helpful service representative who let me know either the company owner or a member of their operations team would reach back out immediately. This did not happen. Four days later (6 weeks after the start of inaction) the service representative called back to ensure I had received a call, when I indicated I hadn't she personally went to speak to the owner about our situation. She informed me the whole leadership team had received several emails regarding our situation. She then spoke with the owner, who had her call me back to let me know they would not be able to work on our project! No member of the leadership team was even able to contact us to let us know they would be quitting and leaving the work unfinished. They embarrassingly let an admittedly very nice front line employee deliver this bad news. This demonstrates a pure lack of care in the position they left a customer in.
Mammoth left our kitchen torn apart, with dangerous flooring and appliance exposures. They then quit on the job. In my years working with several contractors, this has been the most unprofessional experience I have ever encountered. Had they quit the job at the end of the water mitigation, we could have at least began our search for a second contractor six weeks earlier.
I strongly recommend that customers do not use this business for anything other than water mitigation services, if for any work at all.

I had an excellent experience with mammoth not a problem at all. I will be calling them next time I’m having problems at the house.

They are very quick in completing their work. However they are sloppy in their painting. They dripped paint on 2 pieces of our leather furniture. No response to from Mammoth. Also painted beyond painted wall onto wall not to be painted & this wall is a different color.

This company was incredible and quick to respond when we experienced a flood in our home. They were extremely professional and knowledgable. I would absolutely recommend them.

Fantastic job well done, quickly, and with skill we so much appreciated the work done for us at this our time of need.

After using Mammoth for restoration for a flooded basement, years later I had need again at another home. Without hesitation, I immediately called Mammoth for the second time. If I ever have need, I will certainly use Mammoth.

After having a company put in a cheaper sump pump than the one I previously had, I called many places to come out for a quote when my basement flooded. One place didn’t even show up, another said we are too busy and even though Mammoth had a wait list they made sure to put me as a priority and get to me quickly. Everyone that I came across and spoke with on the phone was very caring and super efficient. I would highly recommend them to anyone!

We returned from out of town to find our basement flooded. As soon as I called my insurance company everything went into action. Mammoth came quickly and got busy evaluating and cleaning up. I was so impressed! I would use them again.

They are always my first choice for any remediation claims from the clients of my insurance agency. Mammoth folks are all top-notch professionals!

On February 18, 2018 our insurance company referred Mammoth out of Hurricane, WV to handle mitigation and repair of our home that had a decent amount of water damage. They responded quickly. So quick, I was still on the phone with our insurance company when they called. They were also fast to get out there (the next day).
Our home is under contract for sale and empty and we were supposed to close on April 6h. So there was no hampering of efforts. They were given our realtor's info to get whatever they needed. After the initial response, everything went down hill from there. You'd think them getting out there on February 18th to start work to dry everything out and repair what needed to be repaired would be done before closing. You'd be wrong. Julie (a manager) told my realtor that they would be done drying everything out by the 21st of February. Nope. Not only were they not done (They weren't done until March 1st), but when my realtor tried to follow up, she had to call her for a few days. And Julie would keep saying they just had too many projects. We asked repeatedly for them to check the electrical box and the duct work/ air conditioning unit. There was water in both. It wasn't checked until I spoke with Chris (manager over mitigation department) on 02/28 (he said it was checked. I don't know). When I asked him on 28th, which was the first time I spoke with him, he said it was the first time he was hearing of it. He was very nice. He apologized about the lack of communication from Julie and someone else named Kevin (he was a supervisor). He told me that they would have electrician out the next day to check the box and wiring under it. They billed for it, but was never given a report, even though we asked for it a few times. He also told me about repairs and that we would probably still close on time. I asked about the cabinets and he said there was swelling and they needed to be replaced. Chris also mentioned that the vapor barrier under the house (because the crawl space flooded) was full of mud and they were going to remove that also so it could properly dry out.
Randy (manager of construction) called me On 03/01. This man has a very sour disposition. I mentioned about a closing date with him and he said they wouldn't meet it. I told him that's not what Chris or Julie have told us. When I asked about getting on ordering the cabinets so as not to waste time, he said they didn't need replaced. They looked fine when he was out there on the first day. He hadn't been out there since. He was very unfriendly. Which in turn made me unfriendly. I never raised my voice, used profanity or insulted him. My tone did change though. Especially when he repeated 4 times his "procedures" and how he wasn't going to change them. Which I didn't understand, because I didn't ask him to, much less what his procedures were. So I told him I wasn't interested in him rehashing his procedures with me and that I acknowledged them the first time. I instructed him to have a discussion with Chris to get on the same page and call me back. Apparently, he didn't care for someone giving him back what he gives and complained to Julie, who in turn called our realtor to complain about me. Seriously. I couldn't believe it either. She also kept telling my realtor they don't have time to update me because they have too many projects. That is not problem. If they have too much work, they shouldn't take more on. Julie told our realtor she was going to contact our insurance to see if they could get out of the project because of my interaction with Randy. I find it odd that no one contacted me directly about the incident. I was told the owner felt the same way as Julie and Randy.
Randy called the next day, very pleasant. He said he would have the estimate ready by Saturday, but no later than Monday (03/05). Okay, great. I waited until 8 pm on Monday for that estimate. Nothing. I called our insurance and they said they were told they were getting it on Monday also and no one has called them either to say otherwise. I was not happy. No communication whatsoever. It wasn't submitted until Tuesday afternoon. I got it approved quickly. I also filed a complaint with our insurance company about how Mammoth wasn't meeting their own deadlines and not communicating when they don't. I also told them about my interaction with Randy. They asked if I wanted a new contractor. I said no because it would delay the repairs. I got a call from Julie that evening. She was very defensive. She (finally) asked what happened between Randy and I. I told her. She said again, they don't have time to give updates everyday. I told her as I've told Chris and Randy, I don't need an update everyday. What I need is if you give me a deadline and you're not going to meet it, you need to call me and tell me why. It's good business practice.
Before she called me, she apparently called my realtor and extensively slandered me. Our realtor (who is not their client) is a very nice person and doesn't like conflict. So she just listened and relayed everything back to me. I am her client. I was livid. She also told my realtor several times that I better pay my $5k deductible or they're not moving forward with repairs. The lack of professionalism was . . . shocking. So, I decided to cut my losses.
Early the next morning, I contacted our adjuster and said we wanted a new contractor. Apparently, the feeling was mutual because Julie contacted my realtor early in the morning to speak poorly of me again . . .in a very long text. She said the decision was made with the owner of Mammoth and Randy. I still have the texts.
I sent our realtor out to the house to check on the work. She said the house was starting to smell and were weak spots in the sub flooring. I was told by Chris that everything that needed to be removed had been removed. Turned out not to be true either.
There is still rotting carpet and padding in the master bedroom (they billed that they removed it), the moisture barrier under the house wasn't removed either. It still has puddles of water and lots of mud under the house (they billed for that). As of the 03/16, the smell in the house is so profound, that my realtor became physically ill. They obviously did not do a good job with drying things out (and yet they took all that time).
At this time, we have hired another contractor. Very nice and professional. When they couldn't meet the deadline for a new estimate because they had to go back out a second time just to be sure, they called me. They provided a fluid timeline of when work would start. Maybe Mammoth should take notes from our new contractor.
If I could give 0 stars, I would. It is obvious that the owner, as per Julie, condones unprofessional behavior and sub-par work performance. The perception from my standpoint is they are more interested in fleecing their customers and insurance companies than providing a quality service.

We have had some minor water damage that started over the years. At first I thought we had a basement problem and got ahold of a basement contractor and they put me in contact with Mammoth. An inspector came out and accessed the damage and did not give us a quote. Didn't expect to much with all the rain we have had they were probably busy and would get to us when they could. Our problem wasn't pressing or an emergency. Called me back a few months later and sent another inspector out to access the damage and called back a couple of days later with what he thought might be the problem and wanted to cut out a piece of drywall to access the damage further. Told me they would write a proposal and get back with me. Called several times after they came out and cut a hole in the dry wall and the inspector was giving me the run around. Acted at least on the phone they were interested in our business but never followed up. Finally got tired of reaching out to them and found someone else who is doing a fabulous job. Still trying to figure out if the company did not want my business or our problems was to big for them to handle, why didn't they let me know instead of letting me think that they were going to work on it. I am glad that there was not any money exchanged between us. Just want people to be aware that my experience with this company was not the greatest.