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Paul Davis Restoration of Cleveland Metro West

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Reviews Paul Davis Restoration of Cleveland Metro West

Paul Davis Restoration of Cleveland Metro West Reviews (3)

Consumer sent the following response:Here is my response to Paul Davis Restoration.[redacted] I would like to say I appreciate your attempt at explaining what you believe is the situation, but I cannot. I've read your attached articles and haven't walked away with any more information than I have had or been able to google on my own.1.) In the article regarding lifted nails (askthebuilder.com) it states the following:"The repair method you followed will not be permanent. Since you did not relocate the nail, it continues to have minimal or no holding power. The nails should have been removed and relocated about one inch higher in an attempt to find solid wood. If you can enlist the help of someone, they might be able to go inside the attic and see the pesky nail as you pull it out. They can communicate with you and tell you which direction to go to get away from a seam, crack or a knot in the roof sheathing. The asphalt cement you applied over the hole in the shingle is also not permanent. The sun's ultraviolet(UV) rays break down the asphalt and cause it to age prematurely. The colored ceramic granules that cover asphalt shingles, among other things, serve to shield the asphalt in your shingles from these harmful UV rays. At the very least while the asphalt cement was fresh, you might have collected some loose granules from a gutter to broadcast into the sticky asphalt cement.I feel a better way to patch the hole is to do so from under the shingle. Cut a four by two inch rectangle of regular 15 pound felt paper and fold it into a two by two inch square. Lift the damaged shingle up and apply a half-teaspoon dab of asphalt cement directly over the nail shaft hole. Press the piece of felt paper into the fresh cement making sure the crease in the paper faces up towards the roof.The shingle can now be laid back flat on the roof. If it is not flat, apply additional asphalt cement under the lower edge of the shingle and press down until the shingle behaves and lays flat. The hole in the surface of the shingle can be carefully patched with a small amount of asphalt cement. Liberally apply loose matching colored granules to the cement and press them into the sticky black goo. Once you are back on the ground I doubt you will be able to see the repaired hole.Repairing shingle leaks is very easy. The trick is to work with the shingles when they are warm. Cold, brittle shingles can crack easily. Use a wide, flat pry bar to break the seal between individual shingles. Slide the pry bar up under the shingle and it will eventually allow you to gently bend the bottom of the shingle up. Do not over bend the shingle as it can crack even if it is warm.If you can't find any loose granules at your home, you can possibly get them for free at any business that sells shingles. They have thousands of them scattered on the floor or around the pallets where shingles are stored. Roofing manufacturers actually sell buckets of new granules if you need them in larger quantities."It appears to me that simply re-hammering the nail and caulking is not the appropriate fix. Since you are using this article to tell me how a job should be done, I will use the article to tell you that your guys did not correctly complete the job or follow this suggestion.2.) Please get your facts straight. The photo of the ice dam was not provided by me, the homeowner. That photo was taken by your employee (Brian M[redacted]). I will not deny the ice on our home...I've never tried to.  YOUR employee only took photos of the ice, none of the damage to the interior after your "repair". Your company has only been concerned on what your error will cost you, not the outcome of your customer's home. An ice dam is an issue, and an issue we are handling.  But your "repair" hasn't covered rain coming in either, how do you justify that? My response has been and still is, be it melting snow on my roof or rain water (with debris free gutters) the water is still coming in my kitchen.  My ice is not YOUR issue, the water coming in my house IS YOUR ISSUE. (In the near 3 years we have owned this home, there has never been an ice dam there.)You state "I understand how sensitive matters like this can be."  Let me outline your company's sensitivity for you. Feb 6, 2015-Revdex.com complaint filed by homeownerMarch 12, 2015-PD FINALLY responds (took longer than 30 days)March 16, 2015-homeowner sends rebuttalMarch 26, 2015-PD responds (took longer than 7 days)March 26, 2015-homeowner respondsApril 21, 2015-PD responds (well outside 7 day window)April 22, 2015-this response from the homeownerSensitivity where? It is well over 2 months. You have shown no urgency in resolving this. I ask again for a refund of $539.88. I am not asking you to take responsibility for water damage (in your words), I am asking you to refund on a job that was never done correctly and has put me right back at square one. I have to go out and hire somebody to start this process all over again. Your company did NOTHING in fixing our leak. Admit your guys didn't find the problem and admit they didn't fix it. Realize I am back at square one in the repairs. Realize my premiums are now higher, for nothing. Realize you put a family in a situation with a stinky kitchen wall, and haven't taken responsibility for it but left it on their plates. Stop wasting both of our time. Refund it or not, and I will act accordingly. I don't need you to attach an article that I can google and read to defend your workmanship (or lack thereof).[redacted]

Business responded to complaint.  See attachments also.  Below is a response in regards to [redacted] the [redacted] complaint. I was told that Platinum Restoration was initially on site to inspect the roof and [redacted] told them to leave.  Following that PDR was called to come out....

 Bill L[redacted], a HAAG certified roofer with [redacted] was on site twice to inspect the roof.  The first time he was out he caulked around a couple of the stacks and then again to caulk nail holes and shingles that were lifted up.  It was made clear to [redacted] that this was an attempt to fix the problem based on what we could see but there was no guarantee water would not re-enter the home.  It was also made clear numerous times that the roof needed to be replaced given the age and condition.  When speaking with the insurance company I stated that it was possible the gutters could have had debris in them and with the extremely heavy rain we experienced in March/May that caused flooding, water could have backed up under the shingles if the gutters were not clear.  Most likely the reason that water re-entered the home due to “melting ice and snow” as stated by [redacted] is because of the massive ice dam that was on their roof.  I have attached some photos showing the roofs condition during my initial visit and on my follow up visit showing the ice dam.  It was NEVER stated that PDR “can never guarantee roof work”.  It was stated that we cannot guarantee a repair on a roof and that the only way we could guarantee the roof is if the roof was replaced.  The fact that [redacted] is stating I never recommended a new roof is 100% false, I did multiple times.  When I was at the house to look at the water damage the second time, her husband asked me why a new roof was not recommended to them, at that time I told him that it was recommended to [redacted].  [redacted] was sitting right there and did not dispute my comment at all.  It was by no means a “low move”, it was the truth.  I would never say that an old roof where the shingles are cracking everywhere, lifted, and with nail holes is in good condition.  Brian M[redacted]PDR of Cleveland Metro West17910 Pearl RoadStrongsville, OH 44136W – (330) 220-2002M – (330) 416-8777

http://www.askthebuilder.com/roofing-nails-that-pop-up/http://www.thisoldhouse.c... have attached two informational articles regarding, one addressing nail pops, the second is ice dams.  I believe those articles further substantiate my why PDR is not responsible for water damage to Ms. [redacted]'s home.  Roofs are designed to shed water.  When it rains water flows into a gutter which then runs into the downspout.  So when the water loss originally occurred, and not personally seeing it we look at some of the most common causes such as possibly a clogged gutter causing back up and overflow, then apparent visible damage. From which it was described there was none but nail pops, so those were repaired.    Next, bases on the ice build up photos provided by the homeowner, it is my opinion that this year was not the first time there was an ice build on the roof.I hope these article provide a better understanding.  I understand how sensitive matters like this can be.  We always try to do our best to educate our customers bases on our years of experience to help them make decisions.

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