Paul Davis Restoration of Greenville and Spartanburg Reviews (%countItem)
Paul Davis Restoration of Greenville and Spartanburg Rating
Address: 1684 Old Highway 14 S, Greer, South Carolina, United States, 29651-6516
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www.pdrupstatesc.com
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Initial contact with Rich M and restoration project
In February 2019, Rich M with Paul Davis Restoration and Remodeling, became our project manager and helped us with a water problem in the crawl space that needed mold mitigation and restoration, and was paid $2,073.53 on 2/13/19, per invoice.
Second home project – removal and replacement of hard wood flooring on first level of home
The hardwood floor on the first floor bedroom needed replacing due to the water damage. Rich M encouraged us to have all the wood flooring removed and replaced because insurance was willing to pay for it. Rich recommended *** Company, ***, SC, whom he uses for floor installations. My husband met with Jeff A, with ***, & Rich. Since Jeff said he could provide the flooring we wanted and begin the removal and installation process in a week we decided to go with him. We purchased the same type of flooring made by the same company.
On Febuary 13, 2019, 5pm, the hardwood flooring was delivered from ***’s unheated warehouse. Wood flooring is supposed to be in the home 5-7 days prior to installation so that it can acclimate to the environment. (That didn’t happen and I mentioned that to the inspector.) Rich assured me that it would be okay.
On February 15, 2019 installation of hardwood begins and is mostly completed by Feb. 16. Work had to stop because they were out of flooring to complete the hall bath and the hall closet.
On February 28, 2019 the floor guys came back at 6 pm to complete the installation of the flooring. Quarter round molding was not installed in several areas and corners because they didn’t have any.
Several times during the installation process I questioned the unevenness and squeaks created by the new boards. Rich assured me that it would be fine. Some of the flooring in the dining room is so uneven that you really have to push the chair or lift it up to move it under the table.
On March 4, 2019 we paid Paul Davis Restoration and Remodeling $14,921.87 per invoice, with assurance from Rich that the floor installers would return to attach the hardwood quarter round, QR, molding. The molding that *** installed in some areas was pine toe molding, not QR maple, and wasn't done in an acceptable manner in the left corner of the fireplace. Brian, the crew leader told me the floors and molding would not be perfect. The installers reused a lot of the QR they removed from the house. The invoice shows that we paid for new QR molding for all the areas where the floor was replaced.
During the installation process and the weeks afterwards, we continued to notice more and more unlevel boards, squeaky boards and rough areas and holes in the newly installed high quality ($17.99 per sq.ft.) floor boards. We also noticed, by sight and by walking on our brand new, top of the line, high quality floors, more floor boards didn't meet evenly along the sides or at the ends. We marked these areas with blue painters’ tape. (That tape is still on the floor, 9 months later!!! )
In regards to the squeaky floors in the dining room, Rich has repeatedly claimed that the problem is the subfloors and joist system of our house. If that’s the truth, we can’t understand why the new dining room floors squeaks and none of the previous hardwood floors in our home squeaked. Rich has refused to take care of this issue.
Meetings with all parties
On Tuesday, April 23, 2019, Rich Ml, Brian, one of the floor installers, Jeff Allen, and Toby Stacy, owner of *** met in our home. Toby addressed our concerns and told the installer to replace the pine toe board with maple QR, per work order, and how to fix the unacceptable corner around the fireplace hearth.
Toby explained the "industry standard" for smoothness of the boards and noted several areas that needed to be replaced. Since that time, only the unlevel/uneven boards in the hallway were replaced. The other identified issues remain incomplete.
There was some discussion about the squeaky floors, but again they placed the blame on the subflooring that was installed in 2005 by local floor company. A blind person could easily find the squeaky floors in our home after the installation of the new floors by Stacy Floor. Let me state again, none of the former hard wood floors installed in 2005 squeak, nor were any of them uneven. There was no “overboard.”
None of the businessmen or the installer took notes during this meeting. Once Toby stopped talking about deer hunting and turkey hunting with my husband, (great distraction from the problems needing to be addressed) he started firing off instructions for Jeff to order another box of flooring, the correct QR molding. He explained in great detail to Brian how to make the repairs in the “unlevel boards and how to correctly install the QR in the left corner of the fireplace. There was a good bit of craziness going on with everyone telling each other what to do, and obviously no one was really paying attention or had any intentions of following through to complete the work.
Larry, my husband, pointedly asked Jeff when he would get the correct QR molding installed. Jeff replied, “let’s wait to see what the inspection report says.” The inspection that Rich requested had nothing to do with the QR. *** has not done anything about correcting this issue. Rich, what’s the reason for this lack of work?
Partial repair work by Brian, head of installation crew
March 4, 2019 at 10 AM came by to install the missing QR molding. Brian did not use the correct QR; he used pine toe board. Brian said he’d return to stain them. He never did. I wonder why he didn’t. Brian refused to fix part of the bathroom door frame where part was cut away. Why it was cut I have no idea. He blamed it on the bathroom guys (Jessie and James???). Rich, that still isn’t fixed. Why?
On Friday, May 24, 9:35 AM, Brian, arrived and commenced to removing two short pieces of wood in the hallway that “were out of tolerance.” He left to get a tool he needed (not once did any of the installers ever have all the tools they needed for the job. They always had to leave to get some tool.) I texted Rich to come over and he did. Brian did a good job on replacing those boards, but he did not replace the pine toe board with the QR.
Larry and I expressed a number of our concerns about the quality of the installation and the unfinished work to Rich. Rich explained in great detail how many jobs *** does for him in a month, and that he would not withhold payment because that wouldn’t be fair and equitable. But, what he could do, is withhold 10% pay from the ten to fifteen jobs and that would add up to an amount that would motivate *** to finish the project. I guess that was just a bunch of talk to pacify the customer, because Rich has not been interested in talking to us or working with us since the June 12 meeting. I know these men would not be happy if this kind of work was done in their home!
Inspectors
On May 24, 9:41 AM, via text from Rich, “I am going to call a 3rd party certified, Independent Flooring inspector to evaluate the flooring. He will give a detailed report that we can move forward with.”
On June 11, 5:21 PM, via text from Rich, “The *** flooring rep will(sic) available at 3:30 pm tomorrow to look at the flooring. I just got confirmation. “
On June 12, 2019 at 4:30 pm we had another meeting with Rich and Jeff and a "floor inspector" whose name I do not know. He acknowledged our concerns and issues with the installation of our floors. Rich said he'd request the mother company of the floor conglomerate to send an impartial inspector to determine what the problem is with our floor, whether it’s an installation issue, flooring issue or what. Rich promised to send me a copy of the request for the inspection. He never sent me the copy. I have no idea what he asked the inspector to examine. I have a copy of the text Rich send me stating in writing that he’d send me a copy of the report. I have yet to receive a copy of the request letter or the report from the inspector Rich brought into our home on June 12
Some time mid-July, a man name Jeremy Lakeman, with a flooring company called to schedule a time in August to come and inspect our floors. I assumed it was the inspector Rich had told me about.
On August 6, 2019, a man name Jeremy Lakeman, no ID and no business card, arrived to inspect the floors and to "do tests." He used round magnets to see where the nails were located and stated that the floors seem to be nailed in the right places (a certain number of inches between nail or staples, whichever they used) Jeremey said he'd have a report back to us in a few weeks. After 4 weeks, I started texting and calling him at the number he called me from, but I never got any response from him. (Hind sight is so clear! I wish I had asked for his driver’s license and taken a picture of it!)
Response to homeowners after the inspections
None!!! Total silence. I guess they had their money and were not going to finish the job!
No Inspection Reports sent to homeowners
Rich, why did I not get a report from the first inspector you brought to our house?
Why did you not send me a copies of your request for an inspection and what they were to check?
Why was Jeremy’s report never sent directly to me? I gave him my name, address, and email. He took a picture of that information with his phone.
I have texts to prove my contacts and there is always a record of phone calls.
Communication with Rich Maxwell after a period of not hearing from him about completing the job
On Sept 27, 2019 I emailed Rich, asking what’s going on and requesting that he meet with me with a plan for correcting these issues that he's had assured me would be fixed. No response from Rich. That week, I called Rich twice and received no response. This was totally unlike Rich. Prior to June 12, Rich always responded to my emails, calls and texts.
Finally, on Oct. 17, 2019 Rich responded to my text stating that I was going to submit a report to the Revdex.com for unfinished work. Rich immediately responded, “Susan, you should have received notice from Bruce flooring on the findings of your flooring. Kind regards,” As I stated earlier, I received no notice from Bruce flooring until Rich requested *** send me a copy on Oct. 17. Bruce flooring is no where in the report. The letter head say AHF Products and JJ Haines and Company,LLC.
I question the validity of the report. There is no reference to the date of the inspection, who conducted the inspection, or what they were evaluating. The report forwarded to me by Rich was a generic, form letter, with no signature or person to contact.
Dates of Emails sent by Suzanne to Rich Maxwell after our last meeting in our home on June 12, 2019, asking about the inspectors report, requesting meetings and asking that the work be completed
Novermber 9, 2019 at 10:33 AM
Novermber 9, 2019 at 9:50 AM
November 8, 2019 at 9:50
October 30, 2019 at 9:40 AM includes copy of some of the texts exchanged with Rich
October 28, 2019 at 7:44 PM
October 28, 2019 at 4:31 PM
October 24, 2019 at 1:34 PM
September 27, 2019 at 8:50 AM stating that I haven’t seen Rich in my home since June 12, 2019 when Rich, Jeff, and Toby brought the first floor inspector to my house. Afterwards, all four men held a conference in my driveway which I wasn’t privy to. I wonder what they discussed and planned!
Emails from Rich Maxwell after our last meeting in our home on June 12, 2019
October 28, 2019 at 7:53 PM states he has answered our questions. Which he has not!
October 28, 2019 at 4:30 PM
Texts sent by Suzanne to Rich Maxwell after our last meeting in our home on June 12, 2019
Nov 2, 1:30 PM
Oct 17, 4:25 PM
Grievances with Rich Maxwell, with Paul Davis, and Jeff and Toby with *** Co.
1. Failure to respond to my numerous requests for a face to face meeting in my home to review the work that needs to be done.
2. Failure to complete the job: failure to properly install the correct QR molding.
3. Failure to correct the problem that causes the squeaky floors in the dining room.
4. Failure to correct the overboards in the dining room.
5. Failure to send me promised documents: his requests for a floor inspection to Bruce Flooring, and the document of his work on this job, as stated in his email to me on October 28, 2019
6. Failure to complete the job in a reasonable amount of time; 9 months later the job still isn’t complete, yet the job has been paid for completely.
7. Failure to inform me of the first report from the first inspector on June 12.
8. Failure to inform me of the report from the second inspector, August 6. *** received the report dated August 15, 2019. I only received the report on Oct. 17, 2019 at 4:27 PM, when I told Rich I was filing a complaint with the Revdex.com for unfinished work. This PDF copy of the report that was sent to me does NOT have the address of whom it was sent to, my names are misspelled and it is from *** and Company in MD. This sounds like a generic form letter and does not address the concerns expressed by the homeowners. There is no name of any person who may have written or sent the letter other than “*** Product Customer Service, in PA. Interesting!!! Yet, Rich, Jeff and Toby seem to think that this generic letter absolves them of completing the work they started and blotched in our home.
9. Failure to send me the repair kit, or whatever it’s called, containing sealer and wax so that we can fix the holes and rough spots on the wood as promised by Toby and the floor inspector, Jeremy, AKA, mystery man.
10. Failure to make sure the job is correctly completed and that the paying customer is pleased with the results of the job. We have been so inconvenienced by this whole process for 9 months!
11. Failure to be a trustworthy professional businessman.
Desired outcomes of this complaint
I want Rich Maxwell, part owner and senior manager of the local Paul Davis Restoration and Remodeling Company, my project manager, to complete the job that he started in February of this year. I want this unacceptable floor installation to be made right. I hold Rich Maxwell accountable for the following:
1. Meet with Suzanne, on her schedule, in a face to face meeting in her home to review the work that needs to be done, make a written plan, set parameters and due dates. Text me to schedule an appointment to meet in my home.
2. Supervise the proper installation of the correct QR molding. Supervision is necessary.
3. Supervise the correction of the problem that causes the squeaky floors in the dining room.
4. Supervise the correction of the overboards in the dining room.
5. Hand deliver to me the promised documents: both your letters requesting floor inspectors and what *** was to inspect, your summary of all the work you’ve done as stated in your last email
6. Make sure this work is yours and ***s’ top priority, to be completed by December 6. If you guys hadn’t been stalling and ignoring my requests, we’d be done by now.
7. Hand deliver the repair kit, or whatever it’s called, containing sealer and wax so that we can fix the holes and rough spots on the wood by Dec. 6. 2019.
Rich Maxwell, Jeff Allen, Toby Stacy, I have been more than patient with you over the past ten months. I believe that you have deliberately chosen to ignore my request to finish this job. I’m not sure why, but I believe that you fear that it will cut into your profits for you to correct all the mess you made in my house, especially the dining room, where I work every day.
I haven’t mentioned the damage your installers did to my dining room furniture, which includes putting a dent in the edge of the dining room table, scratches on the tops of the dining chairs due to the way they were stacked and moved; a gouge in one of the wooden steps in the stairway. Larry witnessed one of the installers stepping on one of the TV cables and making it unusable. I could have found a safe place for those chairs if I had been asked where they could be placed so that the tops were not being scratched by the floors.
The lack of respect for people’s furniture, walls, floors is quite tangible.
Your crew definitely needs to be trained in the craft of proper floor installation and the proper way to move furniture.
This has been the most stressful and unprofessional work I’ve ever had done in my home. Much of this could have been prevent with proper training and proper supervision of the floor installers, and communication with the homeowners.
Our home is our sanctuary, a place of comfort and security. A place we enjoying being, working and entertaining. You have made it a three-ring circus, with people coming in and out, not doing their job with pride and good workmanship.
Rich Maxwell, your role as our project manager obligates you to work justly for your clients. We trusted you to do what was right and to respect us and our home, and to follow through on the job to completion. Instead, you calculated a way to absolve yourself of your responsibilities and chose to ignore us. We do not appreciate being treated this way.
As I have said to you a dozen times in the past two months, we look forward to seeing you in our home very soon.
Response to Mrs.:
Mrs. contacted Paul Davis in February of 2019 to assess a water loss at her residence. Upon inspection the property had water damage, mold growth and buckling pre-finished hardwood flooring. Our company provided drying services and drying logs to show that drying was completed properly. We cleaned microbial growth from the affected area in the crawl space and replaced wet insulation with dry materials.
Seeing as the flooring in the home was “pre-finished” wood, it was our suggestion that all of it be replaced. There were several areas in the home where the flooring was buckled and raised due to high moisture content. With a prefinished product that had been down for over 10-years, the new and old stains will not match thus the flooring itself would not match. Being this is an insurance claim, Mrs. adjusted agreed with this assessment and paid to replace all the flooring.
Before the flooring was ordered, Mrs. was offered several different types of flooring options as well as what to expect with each. Ultimately they chose to go back with the same flooring they had. Upon flooring arriving directly from the manufacture, the floors were allowed to acclimate to within 4% of the subflooring. Subfloors were at a 10% moisture content and the wood flooring itself was a 8%. Per Bruce, the difference between the two was less than the maximum recommended difference of 4%. The floors were acclimated properly before being installed.
“ Storage and Handling Solid hardwood flooring should be stored in the environment in which it is expected to perform. Deliver the materials to an environmentally controlled site. The wood subflooring materials must not exceed 13% moisture content. Using a reliable wood moisture meter, measure and document the moisture content of both the subfloor and the hardwood flooring to determine proper moisture content. The difference between the moisture content of the wood subfloor and the wood flooring must not exceed 4% (3% for plank). Acclimate the hardwood flooring on or off the job, as necessary, to meet these requirements. Store in a dry place, being sure to provide at least a four-inch air space under cartons which are stored upon “on-grade” concrete floors. Flooring should not be delivered until the building has been enclosed, with windows and doors in place, and until cement work, plastering and all other “wet” work is completed and dry. Concrete should be at least 60 days old”
-*** Flooring Company-
***/assets/content/sites/2/212080.pdf
Mrs. was made known before the flooring was installed that the subflooring she had in place, although used for the previous flooring, same make and manufacturing, was borderline compliant. Typically when hardwood floors are nailed in, they are done so on plywood with a ¾ inch thickness. Her subflooring is OSB strand board and therefore not wholly recommended for this application. With this job being an insurance claim, they are responsible to put the home back to like, kind and quality. Her carrier did not pay to replace her subflooring. Thus we did not. We did repair it in a few places that had lost integrity, at no cost to her, however we did not replace it.
“Wood Structural Panel Subfloors and Underlayment (Non-engineered) Structural panels/underlayment must be installed sealed side down. When used as a subfloor allow 1/8" (3 mm) expansion space between each panel. If spacing is inadequate, cut in with a circular saw. Do not cut in expansion space on tongue and groove panels. • Plywood: Must be minimum CDX grade (exposure 1) and meet US Voluntary Product Standard PS1-95 performance standard or Canadian performance standard CAN/CSA 0325-0-92. The preferred thickness is 3/4" (19 mm) as a subfloor [minimum 5/8" (16 mm)] . When using an underlayment panel a minimum 3/8" (9.5 mm) thickness is recommended. • Oriented Strand Board (OSB): Conforming to US Voluntary Product Standard PS2-92 or Canadian performance standard CAN/CSA 0325-0-92 construction sheathing. Check the underside of the panel for codes. When used as a subfloor, the panels must be tongue and groove, and installed sealed side down. Minimum thickness to be 23/32" (18 mm) thick when used as a subfloor or 3/8" (9.5 mm) as an underlayment. Some board manufacturers’ recommendations vary. Solid Wood Subfloors • Minimum 3/4" (19 mm) thick with a maximum width of 6" (15 cm) installed at a 45° angle to the floor joists. • Group 1 dense softwood (Pine, Larch, Douglas Fir, etc.) No. 2 common, kiln dried with all board ends bearing on joists.”
-*** Flooring Specs-
***assets/content/sites/2/212080.pdf
I have met with Mrs. on no less than 6 occasions as it relates to this flooring in question. Stacy flooring as well as an independent flooring rep also has been out. Bruce sent a manufactures rep out to assess the flooring too. Here are the findings:
“*** Products is the leader in hardwood flooring with a family of strong brands serving the residential and commercial markets. With decades of experience in award-winning wood flooring design, innovation, product development, manufacturing, and service, we improve the quality of people’s lives through great products and a deep commitment to outstanding customer service. Our hardwood flooring brands include ***, *** Flooring, ***, ***
We have attempted on many occasions, to work with and help Mrs. understand the process, the flooring and her situation. We returned her place and flooring to a condition better than what they were before the loss happened. Unfortunately, with these floors being prefinished there will always be a slight difference in boards based on overall levelness and construction of the home in general. We have done everything that we can to accommodate and make right. Unfortunately, we can not take up and reinstall flooring that has been inspected by many and deemed proper.
I have been at her home on the following dates:
1/24/2019
1/28/2019
2/1/2019
2/7/2019
2/12/2019
2/13/2019
2/14/2019
2/15/2019
2/20/2019
2/28/2019
3/1/2019
4/23/2019
5/22/2019
5/24/2019
6/12/2019
We have been overly accommodating throughout this process. I do not know what else we can provide to help her further. All documents, photos and work has been given to the insured not only by us but by her insurance carrier as well. I wish we could do more, but given the facts of the situation, we have done our job and completed it to the extent repairs were paid for and made. Let it be known that the insured accepted the floors on 2/20/2019. We did not hear anything further about the flooring issues until 4/23/2019. We completed drywall and paint work as well as moved her furniture back, nothing was said. This complaint to the Revdex.com is the first we have heard about furniture issues. That is 11 months after the fact. Again, we have done our part and provided her with professional services that were better than what she had to begin with.
Kind Regards,
Richard *** M
Here is my rebuttal to my claim against Paul Davis Co.
Thirty Minutes is not enough time to respond to the partial truths and lack of information relayed by Rich M in his response to my complaint. I cannot open the attachments to Rich’s letter.
The information he claims to have shared with me about the subfloor is not true.“No pictures, document and work were shared with me,” although rich said he would. (I had to ask repeatedly for one inspector’s document, and the other was never given to me.)Obviously Rich and *** Flooring didn’t come enough time to our house to finish their job. Rich did not address the issues I stated in my letter of unfinished work. Rich and *** flooring has refused to come back to our home to see what they have not finished that they said they would finish.
Rich has NOT “done everything to accommodate and make right our floors.”See my original letter.
You didn’t hear from me because I was waiting for you to have the work completed. Why didn’t you guys follow thru.????You have NOT done everything to complete this job to the extent repairs were paid for.Why complain about the damage to the walls and furniture when you wouldn’t do the floors correctly. You wouldn’t do anything, anyways, would you.Your attempts to “help me understand the process, the flooring and her situation” have been most inadequate.Rich M, the only floors that were buckled was the floor in the bedroom above the water heater. The floors in the hallway had little wave, but were not buckled, as you claim. You wanted a bigger profit.The flooring we chose matched in color exactly to what we bought 14 years ago. I know this because the installers used some of what we saved from 2005.You need to re-read my complaint, and order the materials and get over to our house and finish the job.Your visit with the first floor inspector was a joke. You provided no documentation of that to me, and for an impartial inspector, you guys sure had a long meeting in my drive way. It sure wasn’t an impartial meeting with you and *** and Jeff talking to him.All the quotes you have included to not address the issues of my complaints.I resent the way you have brushed us off, ignored us and then claim all work has been completed.There is much more to address but my time is up.
To Whom This Concerns,
We addressed this client extensively with the initial response as well as provided the Revdex.com with accurate, factual information and documentation. We have spent an extensive amount of time working with this individual. As a company we always try to do what is right and fair within the guidelines and scope of the agreed upon work. We have met our obligations not only in our eyes but through others as well who have inspected and looked at the flooring too. At this time, another meeting will not change the outcome of this situation. The flooring was installed correctly. We provided all of this information to both the insured and the Revdex.com at the time of the initial response. We have no further comment other than that of the initial response.
Kind Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards,
***
To Rich M with Paul Davis Co.
Rich, I’d like to identify “those who are concerned” that you mentioned in your previous response.
*** and *** are the concerned homeowners that are totally dissatisfied and disappointed with the work and lack of work. We paid you $14,921.87 to properly replace the hardwood flooring and quarter round molding. We are the old, retired couple living in the home that we worked many years to pay for. Obviously, our standards and work ethic are not the same as yours. You have successfully lowered the value of our home by at least $15,000 with the poor quality of your work and lack of craftmanship.
It is rather tiresome to continuously rehash these issues with you, When we started working with you in February we trusted you to represent us and to make sure we got the best work. We knew nothing about mold mitigation and repair. Yes, you were in our home quite often, because you wanted the big bucks for total floor replacement. After we foolishly paid you the full balance, before the job was complete, it was hard to get you back over here to address the issues that kept popping up. Then after your schemes with the floor inspectors, you totally opted out of the picture/home, claiming that the word of the “impartial” inspectors absolved your of your responsibilities of finishing the job.
Let me address some of your claims and our concerns.
If you had been informative about the subflooring and had strongly recommended replacing them, we would have taken your advice and could have easily taken care of that issue. I do not recollect any discussion of our subflooring until after the installers were laying the floor, and I called you to come over because of the unevenness of the boards. You really need to develop a written checklist so that you can thoroughly educate the homeowner/consumer of what needs to be done!
Your dalliance in responding to me after your floor inspections visited, gave me time to talk with several reputable people/companies that install floors. I learned that:
1. A good installer is going to inspect the floor and screw down any lose subflooring so there won’t be any squeaks. No, the installers for *** Flooring did NOT do that. Either the guys weren’t trained or they were told to get the job done as quickly as they could, even if it’s not right.
2. After the vapor barrier is laid, good installers draw chalk lines so they know where the floor joist are located. No, the installers for *** Flooring did NOT make the chalk lines.
3. To make sure each wood plank fits tightly to the previous plank/board, good installers use the proper nail gun. Did the installers for *** Flooring use the correct nail gun and nails or correct size staples? Is that why we can see the ridges and the floor is uneven!!!
Allow me to state once again, our hardwood floors, installed in 2005 by a reputable dealer, did not squeak.! The subflooring was fine.
4. Your installers didn’t replace or repair all the damaged areas they made when they ripped out the original hardwoods. Is this another example of lack of training or lack of caring about doing a job right???
Again, this is part of the trade that you guys should be knowledgeable of, and you should have protected the consumer, us, not your profit!
Floor inspections and documents
I wish I had videos of all these activities. Please refer back to my original complaint letter to refresh your memory.
Rich M, you lied to us in May, and you continue to lie in your communiques.
You promised us a copy of the letter you would send to the inspector, but you never did.
I’ll ask for it again. Please send! You and I know that inspectors are only going to evaluate what you list for them to evaluate. Did you send us a copy of the June evaluation? No, you did not. Why not? What do you not want us to know about your interactions with an impartial inspector??? How much did you pay him? You know that inspector noticed some movement of the flooring in front of the stairs and there was much discussion about the type of nails/staples that were used. So this is an installation issue, right?
The second inspector came in August and promised a report in a few weeks. No report. I’m still thinking I can trust Rich M to look out for our well-being. Silly me. Silly us! Rich M is only looking out for his profit! I waited until October, is that right Rich, to contact you about not hearing from the inspector and not having the work completed. What was your response? “Susan, read the report.” What report? Neither you or *** Flooring bothered to send me a copy of the report, (sent to you on August 26) which did not address our concerns, but you felt that it exonerated you from finishing the job like a professional would. Okay, so the quality of the floor is good.
Why are there all these problems with the flooring? Is it the way the floors were installed?
Rich, you stated in your reply that you have done everything that can be done. Ha! You are the general contractor we hired and you subcontracted the flooring to *** Flooring Company. Isn’t it your job to make sure they did everything they are supposed to do? Do you really think I have nothing better to do but send you emails and letters stating the incomplete issues of your subcontractor? Really! I don’t recall signing any contracts with them. Did I miss something in this process?
I’ve also requested a copy of the closed invoice *** Flooring sent to you, but I haven’t received it. Why not? Is it not my right to see the items and work they are charging for???
I also want a copy of the last document we signed when we paid you in March.
You still haven’t had the hardwood maple quarter round molding installed. Cheap pine was used which doesn’t match the old quarter round molding they installers reused. (bigger profit for *** Flooring)
I expect everything that I listed on the initial complaint to be fulfilled and completed!
Rich, if all your claims are true and the work is superior, why are you afraid to drive fifteen minutes from your office to our home and prove to us the job is complete???
Work Authorization Additional Terms and Conditions
#5 “No Work will be deleted from this Work Authorization except by a written Change Order approved by you and the Contractor which must include any resulting price change.” I’m sure this refers to the correct quarter round molding that was ordered and paid for, but not installed.
# 7 The contractor guarantees all workmanship covered by this Work Authorization for a period of one year from the date of first used. ….” There are numerous errors of workmanship, but you refuse to make it right. Sounds like breach of contract!
#8 …. “Contractor may place a lien on the property for non-payment.”
Can I place a lien on the company that doesn’t fulfill the terms and conditions of it’s contract????
Our home is our place of safety, peace and comfort as well as a major investment.
Rich, you and *** Flooring have violated our peace and comfort. You have violated our trust in you. You have not fulfilled our contract with you and your work is dismal!
“ This is no time for second best. “ Where is my certified, qualified and professional representative of the *** Paul Davis franchise?
Come on over, and get the work done!
After having to file a homeowner's claim in June, 2018 due to a tree falling on our house, we chose Paul Davis Restoration to do roof, siding, gutter, and fence repairs. At first things were great. Our *** adjuster and the Project Manager with Paul Davis Restoration agreed on a price for fencing, roofing, and siding. That total cost was $4,383.34. We signed a contract with Paul Davis on August 3rd, 2018 for that exact amount. We paid $2,419.17 up front, and were to pay the other half upon completion. After signing the contract, we never heard from our Project Manager again. We reached out to the Office Manager. She was the only one who would reply to our emails. She helped us get the sub-contractors out here to complete all of the work except for the fencing. We followed up with her multiple times about the fencing, and continued to get strung along. We were told the fence was on back order. Then we were told the fencing vendor would be out the next week (they never came). Paul Davis tore our fence down other than the posts. After weeks of not getting an update, I asked for contact info to escalate this unless there was an update. The Office Manager provided me with the owner's contact information. I texted and emailed him with no reply. I forwarded him the entire email string supporting my position.
After not hearing back from the owner, I reached out to my *** Representative. She reached out directly to the owner of Paul Davis for me. He responded to her and told her they were done with my project and had given us a fencing vendor's name. This is not true. I let her know this was untrue. She reached back out with no reply. She then reached out to the owner's wife and also a co-owner of Paul Davis. The wife proceeded to tell my *** representative multiple untrue statements. She told her they had told us "multiple times they were complete." She said that "the fencing was never to have been included." She told her the fence was not part of the scope of work. All of this was untrue. I have the estimate and contract that clearly proves this is untrue. The next day, November 20th, I was contacted by the Project Manager for the first time since August. His email said he wanted to get out there by end of week to complete anything still remaining, and he wrote a paragraph about how they couldn't do the fence without being in the red, and they were sorry to have disappointed us.
I asked him to meet me in person at my house with an updated contract with the fencing removed and showing we had paid in full. I also asked to be reimbursed $200, as the fence estimate from *** and Paul Davis was $2,619.19. Scott brought me the updated contract and the check for $200.10 on Monday, November 26th. The only reply I ever got from one of the owners was on Nov. 26th, saying she had signed the check.