Initial Business Response / [redacted] (1000, 5, 2016/04/20) From: Sent: To: Subject Med Spa Wednesday, April 20, XXXX X:XX PM 'rnaria@nathernindiana,Revdex.com,ony Case# [redacted] ***, I tried to get on the link for the complaint /view and I was unable to see where I should follow up with my responseI received your letter yesterday and I was very surprised that [redacted] did not follow up with me, regarding this matterI am the office manager, of Belle Sante and this could have been easily rectified Belle Sante is not trying to scam anyone of treatments that were purchasedWe have a special on our velaShape , treatments for [redacted] A treatment is ONE specific area ie: abdomen would be area, (both) inner thighs, area, etc [redacted] purchased 2- VelaShapa packages, treatments ( areas) On rebruary 17, she had areas ( treatments hip & thighs) , March , she had areas ( hip & thighs), March 16, she had areas ( hip & thighs), March 25, she called same day as her appointment and cancelled, We have a cancelation policy if client cancels less than hours of appointment they are charged for the serviceWe did not charge her [redacted] came in on April 13,, I was out of the office that day, she had areas ( hip & thighs) We have sold many of these VelaShaPe packages to our clients and have never had anyone have this confusion since we clearly explain that each area Is a separate charge [redacted] , has been a wonderful client and I wish she had reached out to me regarding her frustrationI feel that she didn't give Belle Sante a fair chance at resolving this issue, instead she immediately contacted the Revdex.comI am willing to give her the treatments at no additional chargeI am not willing to refund any money considering we have already given her more treatments then what she paid far Kindly, [redacted] put" [redacted] Med Spa Manager tel [redacted] fax [redacted] www.BelIeSanwmerispa,corn
Initial Business Response / [redacted] (1000, 5, 2016/04/20) From: Sent: To: Subject Med Spa Wednesday, April 20, XXXX X:XX PM 'rnaria@nathernindiana,Revdex.com,ony Case# [redacted] ***, I tried to get on the link for the complaint /view and I was unable to see where I should follow up with my responseI received your letter yesterday and I was very surprised that [redacted] did not follow up with me, regarding this matterI am the office manager, of Belle Sante and this could have been easily rectified Belle Sante is not trying to scam anyone of treatments that were purchasedWe have a special on our velaShape , treatments for [redacted] A treatment is ONE specific area ie: abdomen would be area, (both) inner thighs, area, etc [redacted] purchased 2- VelaShapa packages, treatments ( areas) On rebruary 17, she had areas ( treatments hip & thighs) , March , she had areas ( hip & thighs), March 16, she had areas ( hip & thighs), March 25, she called same day as her appointment and cancelled, We have a cancelation policy if client cancels less than hours of appointment they are charged for the serviceWe did not charge her [redacted] came in on April 13,, I was out of the office that day, she had areas ( hip & thighs) We have sold many of these VelaShaPe packages to our clients and have never had anyone have this confusion since we clearly explain that each area Is a separate charge [redacted] , has been a wonderful client and I wish she had reached out to me regarding her frustrationI feel that she didn't give Belle Sante a fair chance at resolving this issue, instead she immediately contacted the Revdex.comI am willing to give her the treatments at no additional chargeI am not willing to refund any money considering we have already given her more treatments then what she paid far Kindly, [redacted] put" [redacted] Med Spa Manager tel [redacted] fax [redacted] www.BelIeSanwmerispa,corn