Paul Fretz/Fretz Renovate

5/5/17Dear Representative [redacted] ***,Thank You for serving and promoting Better Business in our CommonwealthAs I have lived here in Berks County, PA for years, been at this location (our home) since and have operated a sole proprietorship here in Berks County, PAsince Prior to this date I have had zero challenges to policy or contract with regard to holding an apartment for a fee, then repurposing that fee toward a security deposit upon lease signing, as agreed in writingThe purpose of the fee is to secure the position for both parties by mutual agreementIt is clearly indicated on the Rental Application that the fee is non-refundable.In response to the letter received from you 5/5/I present the following facts:This information is clearly provided to applicants at the time they apply, as in this case.As stated, on the application, upon approval should the applicant wish for the owner to hold the apartment for a period exceeding days a non refundable holding deposit is necessaryThe purpose of this statement is to protect the owner from an instance of a prospective tenants failure to perform the promised intent of lease signing and move inThe prospective tenant equally enjoys the security of an established approval, entitling them to guarantee in exchange for a convertible, non refundable, holding depositIn this case the prospect has forfeited her position in writing and thus, as per terms, forfeited the holding deposit.Since advertising this apartment back in March and prior, there were many calls for the first floor bedroom unitOnce an adequate tenant was found, discussion of this rental unit ceased as I performed in accordance of my dutyThis being about the busiest time of year, many prospects were turned away as the unit was considered rented.Initial contact from this prospect occurred March 15, The anticipated vacancy was to be filled by the signed and approved applicantThis being the same applicant who represented intent by placing a deposit to be held in lieu of occupancy until such time as occupancy takes place, per terms clearly defined and agreed upon by both parties.Please find enclosed our rental application for your reviewThis is a blank copy of the application I emailed to the prospect, as per request, Saturday, March 25, at 10:AMThe completed application was signed dated and physically submitted to our office in home by the complainapt on 3/27/Employment verification and other fact checking commencedThe application for the rental was approved (to the excitement of the prospective new tenant) via telephone 3/28/Citing an IRS income tax refund as future source of the holding fee the prospective tenant (now complainant) came forward some days later on 4/3/with the holding deposit to our office in homeA receipt for the check was provided.To state that a copy of the rental application was not provided is a mistruth at bestThe rental application was delivered via email to the complainant, logged electronically, was printed by the complainant, completed, signed and submitted to my office by the sameThere are numerous other self serving directives contained in the "Customer's Statement of the Problem" in an apparent attempt to discredit or invalidate the withholding of funds designated for the purpose of intentIt is sad that this individual denies responsibility for her actions.I have provided proper service on my end and held this apartment as requestedI have performed responsibly and been diligent to the requests of the complainant and now to youIt is the right of the complainant to forfeit her position at costI regret that there are those of us who choose to spin the wheels of Washington as opposed to taking full account of their actionsConversely, I do not seek further compensation at this time for the failed prospective month leaseEven though the potential vacancy may create hardship or damages I do not feel entitled to pursue the complainants original intent and am bound by the very same agreementI also have never failed to perform in contractual duties written or verbal in which I have promised, both professionally or personally, let alone attempt to deny restitution in matters unforeseen, such as the case this complainant proposes.As the owner of a Pennsylvania Company I would greatly appreciate a letter of absolution and furthermore recognition of the many years dedicating my life to the betterment of our Community and Commonwealth StateThere is little recognition of these accomplishments as I am aging over years, with mySincere Regards,Paul Fretz, Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: *** I am rejecting this response because if again, you read our emails back and forth again, you will see that there was no specific move in date set nor was there a lease agreement offered and signedEverything was could, should and would on his sideI was simply waiting for the next action on his partThen I lost my job and notified him immediately that I would not be moving inI gave Paul Fretz the holding deposit on March and I gave Paul the holding deposit April I lost my job April and notified him immediatelyOnce again, I stress that there was no move in date set and no lease agreement signed
*** ***

6/9/17Dear Representative *** ***,In response to the letter received from you 6/6/17:I furthermore present the following facts in addressing *** *** continuing ongoing complaint:1.See attached application and email communications establishing agreed upon move in date as Friday, May 12,2017.2.*** *** claims are hereby shown to be accusations in an attempt to wrongfully force reimbursement of funds for my service rendered.3.*** *** failed to follow through with establishing a lease and tenancy citing personal reasonsThis resulted in forfeiture of holding deposit.Sincerely,Paul Fretz

5/5/17Dear Representative [redacted],Thank You for serving and promoting Better Business in our Commonwealth. As I have lived here in Berks County, PA for 60 years, been at this location (our home) since 1980 and have operated a sole proprietorship here in Berks County, PA. since 1989. Prior to...

this date I have had zero challenges to policy or contract with regard to holding an apartment for a fee, then repurposing that fee toward a security deposit upon lease signing, as agreed in writing. The purpose of the fee is to secure the position for both parties by mutual agreement. It is clearly indicated on the Rental Application that the fee is non-refundable.In response to the letter received from you 5/5/17 I present the following facts:This information is clearly provided to applicants at the time they apply, as in this case.As stated, on the application, upon approval should the applicant wish for the owner to hold the apartment for a period exceeding 30 days a non refundable holding deposit is necessary. The purpose of this statement is to protect the owner from an instance of a prospective tenants failure to perform the promised intent of lease signing and move in. The prospective tenant equally enjoys the security of an established approval, entitling them to guarantee in exchange for a convertible, non refundable, holding deposit. In this case the prospect has forfeited her position in writing and thus, as per terms, forfeited the holding deposit.Since advertising this apartment back in March 2017 and prior, there were many calls for the first floor 2 bedroom unit. Once an adequate tenant was found, discussion of this rental unit ceased as I performed in accordance of my duty. This being about the busiest time of year, many prospects were turned away as the unit was considered rented.Initial contact from this prospect occurred March 15, 2017. The anticipated vacancy was to be filled by the signed and approved applicant. This being the same applicant who represented intent by placing a deposit to be held in lieu of occupancy until such time as occupancy takes place, per terms clearly defined and agreed upon by both parties.Please find enclosed our rental application for your review. This is a blank copy of the application I emailed to the prospect, as per request, Saturday, March 25, 2017 at 10:52 AM. The completed application was signed dated and physically submitted to our office in home by the complainapt on 3/27/17. Employment verification and other fact checking commenced. The application for the rental was approved (to the excitement of the prospective new tenant) via telephone 3/28/17. Citing an IRS income tax refund as future source of the holding fee the prospective tenant (now complainant) came forward some days later on 4/3/17 with the holding deposit to our office in home. A receipt for the check was provided.To state that a copy of the rental application was not provided is a mistruth at best. The rental application was delivered via email to the complainant, logged electronically, was printed by the complainant, completed, signed and submitted to my office by the same. There are numerous other self serving false directives contained in the "Customer's Statement of the Problem" in an apparent attempt to discredit or invalidate the withholding of funds designated for the purpose of intent. It is sad that this individual denies responsibility for her actions.I have provided proper service on my end and held this apartment as requested. I have performed responsibly and been diligent to the requests of the complainant and now to you. It is the right of the complainant to forfeit her position at cost. I regret that there are those of us who choose to spin the wheels of Washington as opposed to taking full account of their actions. Conversely, I do not seek further compensation at this time for the failed prospective 12 month lease. Even though the potential vacancy may create hardship or damages I do not feel entitled to pursue the complainants original intent and am bound by the very same agreement. I also have never failed to perform in contractual duties written or verbal in which I have promised, both professionally or personally, let alone attempt to deny restitution in matters unforeseen, such as the case this complainant proposes.As the owner of a Pennsylvania Company I would greatly appreciate a letter of absolution and furthermore recognition of the many years dedicating my life to the betterment of our Community and Commonwealth State. There is little recognition of these accomplishments as I am aging over 60 years, with mySincere Regards,Paul Fretz, Owner