Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are copies of the contract and contract provisions as well as Paul H [redacted] final invoice showing the amount of $5,which was deducted from my deck refundThere is no written contract for this amount, nor is there any justification for hoursMrH [redacted] response indicated work I "insisted" upon but did not state what that was -- could it be that I insisted the newly installed windows which out of had torn gaskets be repaired? That was not unnecessaryWho expects torn gaskets on new windowsMrH [redacted] comment was that the gaskets would be torn depending on how many times you opened themThe window gaskets were replaced on 10/14/Also, sliding door gasket was twisted in placeBrian H [redacted] used a razor knife and cut the white fiber protective strip away (it is to be permanent as you can see in any [redacted] display)Brian H [redacted] then said he would have a new gasket orderedThis was replaced on 11/18/Had it not been for the intervention of Revdex.com, doubt that this would have been corrected as I was told by the company representative that it was on order for over weeksRecordings are on my home answering machineMrH [redacted] response seems to indicate that he had not refunded deck deposit because I had not paid full amount of contract agreementThe last remaining amounts of contract payment were withheld by me pending the replacement of the door and window gaskets.Thank youI will be forwarding more documents after the holidays if necessary Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAttached are copies of the contract and contract provisions as well as Paul Henry's final invoice showing the amount of $5,which was deducted from my deck refundThere is no written contract for this amount, nor is there any justification for hoursMrH [redacted] response indicated work I "insisted" upon but did not state what that was -- could it be that I insisted the newly installed windows which out of had torn gaskets be repaired? That was not unnecessaryWho expects torn gaskets on new windowsMrH [redacted] comment was that the gaskets would be torn depending on how many times you opened themThe window gaskets were replaced on 10/14/Also, sliding door gasket was twisted in placeBrian Henry used a razor knife and cut the white fiber protective strip away (it is to be permanent as you can see in any Anderson Door display)Brian H [redacted] then said he would have a new gasket orderedThis was replaced on 11/18/Had it not been for the intervention of Revdex.com, doubt that this would have been corrected as I was told by the company representative that it was on order for over weeksRecordings are on my home answering machineMrH [redacted] response seems to indicate that he had not refunded deck deposit because I had not paid full amount of contract agreementThe last remaining amounts of contract payment were withheld by me pending the replacement of the door and window gasketsThank youI will be forwarding more documents after the holidays if necessary Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are copies of the contract and contract provisions as well as Paul H [redacted] final invoice showing the amount of $5,which was deducted from my deck refundThere is no written contract for this amount, nor is there any justification for hoursMrH [redacted] response indicated work I "insisted" upon but did not state what that was -- could it be that I insisted the newly installed windows which out of had torn gaskets be repaired? That was not unnecessaryWho expects torn gaskets on new windowsMrH [redacted] comment was that the gaskets would be torn depending on how many times you opened themThe window gaskets were replaced on 10/14/Also, sliding door gasket was twisted in placeBrian H [redacted] used a razor knife and cut the white fiber protective strip away (it is to be permanent as you can see in any [redacted] display)Brian H [redacted] then said he would have a new gasket orderedThis was replaced on 11/18/Had it not been for the intervention of Revdex.com, doubt that this would have been corrected as I was told by the company representative that it was on order for over weeksRecordings are on my home answering machineMrH [redacted] response seems to indicate that he had not refunded deck deposit because I had not paid full amount of contract agreementThe last remaining amounts of contract payment were withheld by me pending the replacement of the door and window gaskets.Thank youI will be forwarding more documents after the holidays if necessary Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAttached are copies of the contract and contract provisions as well as Paul Henry's final invoice showing the amount of $5,which was deducted from my deck refundThere is no written contract for this amount, nor is there any justification for hoursMrH [redacted] response indicated work I "insisted" upon but did not state what that was -- could it be that I insisted the newly installed windows which out of had torn gaskets be repaired? That was not unnecessaryWho expects torn gaskets on new windowsMrH [redacted] comment was that the gaskets would be torn depending on how many times you opened themThe window gaskets were replaced on 10/14/Also, sliding door gasket was twisted in placeBrian Henry used a razor knife and cut the white fiber protective strip away (it is to be permanent as you can see in any Anderson Door display)Brian H [redacted] then said he would have a new gasket orderedThis was replaced on 11/18/Had it not been for the intervention of Revdex.com, doubt that this would have been corrected as I was told by the company representative that it was on order for over weeksRecordings are on my home answering machineMrH [redacted] response seems to indicate that he had not refunded deck deposit because I had not paid full amount of contract agreementThe last remaining amounts of contract payment were withheld by me pending the replacement of the door and window gasketsThank youI will be forwarding more documents after the holidays if necessary Regards, [redacted]