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Paul L. Valentine Orthotics & Prosthetics

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Reviews Medical Doctor, Prosthetic Paul L. Valentine Orthotics & Prosthetics

Paul L. Valentine Orthotics & Prosthetics Reviews (3)

I was referred to this office to get braces for my sons legs. It was in June, after seeing my son they wanted to order him braces, I told the woman helping us, that if I had to pay something that I would have to wait to order them. Two different people checked my insurance and said I had met my out of pocket, so I dod not have to pay anything. So I gave permission for them to order the braces. The braces did not come in until July, and when I went for my son to be fitted and to pick them up again I was told I owed nothing. Then a month or more later I received a bill for 300 plus dollars. I called the office and spoke with someone and she said I got a bill because I picked them up in July a new cycle, I told her that is not what I was told twice, she said well this can just go to your this year out of pocket. I told her that was not acceptable. I was told on two different occasions, that I owed nothing and now you want me to pay. I told her I was not paying because I do not owe it. These people clearly either dropped the ball and submitted after June 30th by accident or on purpose, so that they could get extra money after I told them I could not afford it if I had to pay out of pocket. The braces did not work, and now they are suing me for 300 and some dollars for their error. BEWARE

Order placed for diabetic shoes in mid February 2016 at which time I was told it was take two weeks to submit and get the authorization from insurance and submit the order. I called to check the status after 3 weeks and was told by the office staff that they were still waiting for the insurance authorization. In April, I called again the check in and was told there still was no insurance authorization but that the shoes would be ready by April 15, 2016. On April 15, I called my insurance company and found the authorization was given on FEB 26, 2016! When I called to speak back to the office I got plenty of attitude and she told me the shoes had to be made and "that doesn't happen overnight!" She told me the delivery was expected between Apr 18-21. I stopped in on Apr 20 and the woman was nasty to me with her attitude, spoke to me from across the room and treated me like I was an it for coming there before being called. She told me I could sit and wait until she had time to call the manufacturer to check on the status. I left. So why did she tell me on the phone of the expected delivery between Apr 18-21?! I still have not received the shoes. I will never return here for anything! People beware! Terrible customer service!!! The absolute worst!

I was referred to this office to get braces for my sons legs. It was in June, after seeing my son they wanted to order him braces, I told the woman helping us, that if I had to pay something that I would have to wait to order them. Two different people checked my insurance and said I had met my out of pocket, so I dod not have to pay anything. So I gave permission for them to order the braces. The braces did not come in until July, and when I went for my son to be fitted and to pick them up again I was told I owed nothing. Then a month or more later I received a bill for 300 plus dollars. I called the office and spoke with someone and she said I got a bill because I picked them up in July a new cycle, I told her that is not what I was told twice, she said well this can just go to your this year out of pocket. I told her that was not acceptable. I was told on two different occasions, that I owed nothing and now you want me to pay. I told her I was not paying because I do not owe it. These people clearly either dropped the ball and submitted after June 30th by accident or on purpose, so that they could get extra money after I told them I could not afford it if I had to pay out of pocket. The braces did not work, and now they are suing me for 300 and some dollars for their error. BEWARE

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Description: Physicians & Surgeons - Medical-M.D., Prosthetic Devices, Offices of Physicians (except Mental Health Specialists) (NAICS: 621111)

Address: 2139 Staples Mill Road, Richmond, Virginia, United States, 23230

Phone:

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Fax:

+1 (804) 355-2035


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