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Paul Masse Buick GMC South

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Paul Masse Buick GMC South Reviews (2)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. This is unsatisfactory. The vehicle steering wheel vibration is not normal. The dealership only replaced one tire and both the service and GM rep. acknowledged the vibration but states its "ok" under GM specs. This is unacceptable.
Regards,
[redacted]

Good morning, This response is to Complaint #[redacted] filed on 12/18/2015 by [redacted] Mr. [redacted], a valued customer of [redacted] Buick GMC South, purchased a 2015 GMC Sierra from our dealership in [redacted] on 10/12/15.  We have repaired this vehicle and below will list what...

we have done. Also, a GM representative drove the vehicle with Mr. [redacted] confirming that his Sierra is performing to factory specifications.  Vehicle was road tested to confirm vibration on two occasions. First repair was to replace the right rear tire and road force balance all tires. Vehicle was considerably better.Mr [redacted] returned and said he was still unhappy with ride quality. Per GM service bulletins several items were inspected with the only concern being a rear ring and pinion backlash variation being slightly out of specification. A new ring and pinion was installed in the rear axle. A Slight vibration at speeds above 70 mph still existed. Tires from a known non vibration truck were installed to confirm a tire issue. The remaining three tires were replaced and vehicle was road tested and confirmed to have no vibrations.Mr [redacted] picked up the vehicle and still had a concern of vibrations at highway speeds.Mr [redacted] also stated that the brand new loaner Sierra pick up we let him drive also vibrated.Mr [redacted] came in and road tested a brand new Sierra with the Service manager and was also unhappy with the ride in that vehicle.The service manager road tested Mr [redacted] truck with him noticing no issues and Mr [redacted] also road tested the truck with a factory representative who noted no issues with the truck as it was operating as designed with no vibration. [redacted] wants to completely satisfy all of their customers and as you can see we have exhausted all GM procedures to satisfy the issue of Mr. [redacted]. Also, per GM, it is operating as designed. Thank you for your time, [redacted]General Manager[redacted] Buick GMC South, [redacted] South, [redacted]Tel. [redacted]

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Address: 2909 Tower Hill Rd, Saunderstown, Rhode Island, United States, 02874-3612

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