Paul Miller Nissan

I spoke with to Luann at length on the phone and addressed her concernsWe had a nice conversation and seemed to have resolved all of her issuesA check for the refund was sent out to herPlease let us know if there is anything else we can do? thanks, [redacted]

Can you please send email me the *** bill you received and we will pay it right awaySo sorry for the mix up and confusionThanks*** ***
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Mrs. [redacted],I sincerely apologize for your unpleasant experience with our company. We strive to satisfy our customers 100% of the time. It is the reason we have been in business for over 50 years.
There is no excuse for our mishandling of your Service experience.
I will...

have my Service Director call you immediately and try to resolve all of your issues.
Thank you for your comments and for allowing us the opportunity to regain your trust.
Thank you,
[redacted]

I spoke with to Luann at length on the phone and addressed her concerns. We had a nice conversation and seemed to have resolved all of her issues. A check for the refund was sent out to her. Please let us know if there is anything else we can do?
thanks,
[redacted]

Review: I brought my car to Miller Nissan to be fixed after an automobile accident. Originally they stated that it would only take a week to fix the car, they sent the car out to be sprayed over. I called them several times to check the status of my car as [redacted] instructed me. I asked the assistant manger to look into getting me a rental as listed on their website for the additional days because [redacted] insurance was refusing to pay and according to miller Nissan's site it said free rental with work over $1,000. [redacted] the assistant said he would get back to me I call and left numerous messages and I had not gotten any call backs. Then enterprise called me and left a message and when I called back she stated that [redacted] is not paying for 2weeks worth of coverage and I owe about $1,200 and that the dealership told her my car was ready and that I have been refusing to pick it. I then called Nissan and they informed me that my car had not yet been fixed maybe tomorrow. I took Nissan around 22days to repaint the car and fix a air bag sensor car is not completely fixed and had they gave me one of their rentals',I would have been able to afford to fix my car but they ignored me. since then I have made several attempts to speak with the general manger of the sales department at Miller Nissan I left 2 messages I received one call back that I missed and no I keep leaving messages that are not being answered. I feel I was treated unfairly and not valued as a customer this has been a nerve racking issue and now I am stuck with debut,they told them me car would be fixed and it is not.Desired Settlement: either Nissan or who ever is at fault will help me with a payment or reduce the amount owed towards fixing my car.

Business

Response:

Mrs. [redacted],I sincerely apologize for your unpleasant experience with our company. We strive to satisfy our customers 100% of the time. It is the reason we have been in business for over 50 years.