Paul Mitchell The School Sacramento

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I am looking forward to receiving the refund via mail as Paul Mitchell the School of Sacramento stated they would sendI believe a reasonable amount of time to send the check is days from the date promisedIf I do not receive the check, I will contact Revdex.com again As for the school trying to state that their decision to ban me based on my legal rights of the [redacted] review I made, that's a lieIt is clear and evident that I was banned prior to the reviews I made on social media per the email correspondences given back and forth from [redacted] As far as signing for services, I did sign but even in doing that, I didn't know the extra fee till I went in front of the cashierRegardless, this school's misleading ad is the cause of this whole thing and thankfully after speaking with [redacted] , they have -finally- decided to alter the ad so I am the last person to experience thisThank you Revdex.com!

RESPONSE:Here is our response:The state board protocol was changed after *** graduatedIn the previous conversation that is stated she is aware that there is a new protocol and was offered to come in and learn the new procedureShe even agrees to reach out to the Esthetics Education Leader (who has also reached out to her)*** is utilized to reach out to past graduates when we cannot make contact via phone.Our offer still stands for *** to come back and learn the new protocol

Message:Hello A*** Per our conversation, here is our response to *** *** complaint to Paul Mitchell the School Sacramento ID: ***. We prepare our future professionals with a weekly State Board class for hours a week for weeks straightIn addition to technical skill
preparation they must also complete theory tests that all need to be passed with a 75% grade or higher. *** graduated on August and did not pre-apply for her state board exam meaning she did not have a state board date set prior to her graduation. In Mid-August we received a notice from the Board of Barbering and Cosmetology that the Esthetics practical was changing and those changes were going into effect on September 14th. A few weeks later we received another notice that stated that the new changes were going to be in effect as of September 23rdWe immediately reached out to all current and past future professionals with a state board date in that time frame to make sure they knew the proper protocol as well as being refreshed on the old protocol just in case of another date change. On September at 11:09am our Placement leader reached out to *** via *** to check in and see if she received a state board date yet: Placement Leader: “When was your state board date?” ***: “I still haven’t gotten my date yetI heard it was changing though? Is that true?” Placement Leader: :Yes. Tomorrow there will be some new partsSo we need to get you in here to practice the new partsIt is free and you can come for night or day schoolCall our esthetics education leader (lists phone number).” ***: “okay awesomeThank youOh and I’d like to rsvp for graduation well.” Also on September 18th our Esthetics Education leader reached out to *** via phone call to schedule a time to come in and learn the new practical*** answered the phone and when the Education Leader stated her name who was calling, *** disconnected the call. On September 19th the placement leader again placed a phone call to follow up with *** and spoke with her and stated that we really encourage her to come in and please learn the new state board protocol. We have yet to hear from her *** on getting her updated on the new protocol. *** ***Esthetics Education Leader Paul Mitchell The School Sacramento

To whom it may concern, *** *** and her daughter have been a guest with us since February 2016, in this time she and her daughter have had multiple services both roller sets and blow dry and stylesWe are a school and when a guest comes in they have a consult with the Learning Leader
who is a licensed instructor and the Future Professional before any service is begunIf the guest is a minor the conversation is had with the minor's parent prior to the service being doneDuring the process we have a guest folio form that lists all our services and the prices that they are along with a waiver at the bottom of the formThe instructor speaks with the guest and goes over the services that the guest would like to receive and physically checks the box next to that service where the price is locatedOnce there is an agreement of what the services and estimated prices are going to conclude the guest is then asked to sign the waiver at the bottom and the Learning Leader also signs the waiver alongside the guests' nameIf it is a minor the parent is required to sign for the minor prior to the service being done.*** and her daughter have had numerous Roller set services which she paid $in phase and $in phase 1, she also has had separately Blow Dry and Styles which are $in phase and $in phase 1, she herself has booked these different and separate services on many occasions for herself and her daughter since she has be coming to us since February of 2016.We do have a *** that is out that specifically says for a Haircut, Style and deep-conditioning TreatmentIt does not say Roller set as those two separate servicesThe *** also states that is redeemable only at Paul Mitchell the school for the goods or services listed aboveThe services were not only communicated by the learning leader prior to her receiving her services, it was the again expressed at the service desk upon check out.Since *** has reached out to us and our corporate office, we all made every effort to explain to her the difference between the Blow Dry and Style and Roller Set, she was also explained this a time before by a separate learning leader in our Phase area as well.We have made every effort to explain on all levels the difference in our services that she has been receiving and booking herself since February of 2016, knowing they are two different servicesWith that being said we feel that we have explained the difference between our services and we discuss the prices and get a signature prior to starting any service so everyone is on the same page and aware of what the outcome is to be expected both in service and in price.In conclusion, on her settlement details, we will send her a refund via mail, even though all services are explained to her prior to her receiving them, she herself booked the two different services on numerous occasions for herself and her daughterWe did apologize to her for any miscommunication numerous times and we do not her business anymore and feel the school is not a right fit for her as she has continuously publicly bad mouthed our School, our Learning Leaders, our Managers and our services via *** etc.Please let me know if there is any other information I may provide for you, I have also included her signed copy of her guest folio on the 15th and a copy of our *** with the highlighted area that states that is only redeemable for the services that are listed in the *** that she purchased. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am looking forward to receiving the refund via mail as Paul Mitchell the School of Sacramento stated they would send. I believe a reasonable amount of time to send the check is 30 days from the date promised. If I do not receive the check, I will contact Revdex.com again.  As for the school trying to state that their decision to ban me based on my legal rights of the [redacted] review I made, that's a lie. It is clear and evident that I was banned prior to the reviews I made on social media per the email correspondences given back and forth from [redacted]. As far as signing for services, I did sign but even in doing that, I didn't know the extra fee till I went in front of the cashier. Regardless, this school's misleading ad is the cause of this whole thing and thankfully after speaking with [redacted], they have -finally- decided to alter the ad so I am the last person to experience this. Thank you Revdex.com!