Paul Mitchell The School

Worst customer service ever!!!! Excuse me I'm a grown womenThe "leader" there was literally getting angry and talking down on me like a year old about what hair color I wanted, plus changed what I had previously told herI felt so violated, she was literally up in my face while I was sittingAfter bringing this to the attention of a higher authority, Nothing was done! The store manager or whatever she was, was actually worst and did not care about the CUSTOMER..hello meWhether I'm right or wrong, the customer will always be correctCS Never again!! They need respectful people in there! THE WORST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:It is unfortunate that it took this complaint and a negative *** review for anyone to contact meThe claim that there is a two-week window for re-dos is not something I was told, despite my asking specifically about whether there was a time limitRather, I was told that there was no time limit at all for re-dosSo the information is still changing based on the day and who one contacts, apparently.However, I did EVENTUALLY receive a call back and had my service redoneTherefore, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It is unfortunate that it took this complaint and a negative *** review for anyone to contact meThe claim that there is a two-week window for re-dos is not something I was told, despite my asking specifically about whether there was a time limitRather, I was told that there was no time limit at all for re-dosSo the information is still changing based on the day and who one contacts, apparentlyHowever, I did EVENTUALLY receive a call back and had my service redoneTherefore, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As indicated on the release form that she signed, all services are performed by students and we do not give refundsWe do offer a policy of up to weeks after a service providing the client is willing to pay for the product used for the correction.*** *** was seen in our school by a
student in trainingShe returned on 11/14/andreceived a service.She expressed that she was satisfied with her service.Thank You for your assistance,Dana B***Director*** **

Worst customer service ever!!!! Excuse me I'm a grown women. The "leader" there was literally getting angry and talking down on me like a 15 year old about what hair color I wanted, plus changed what I had previously told her. I felt so violated, she was literally up in my face while I was sitting. After bringing this to the attention of a higher authority, Nothing was done! The store manager or whatever she was, was actually worst and did not care about the CUSTOMER..hello me. Whether I'm right or wrong, the customer will always be correct. CS 101. Never again!!
They need respectful people in there! THE WORST