Paul Reed Smith Guitars, Limited Partnership

Purchased a damaged instrumentWas denied an exchange I purchased a Paul Reed Smith Custom Floyd model guitar on 2/9/from a Sam Ash music store in Orlando Florida for approximately $After a few weeks of ownership and getting to know the instrument I discovered a small roughed up edge on the finish of the guitar and after looking closer noticed the finish was coming apartI brought the guitar back to Sam Ash music to show them and they suggested I deal directly with the factory for this issueI contacted PRS Customer Service by phone 3/8/and was told to email a rep named Matt ***I did so the next day and included close up photo's of the damaged areaHe replied promptly explaining I would need to send it back to the factory for reviewThis took me a couple of days as I do not have the materials available for such a taskUpon getting the box and packing material I sent it off with the Fed Ex label that PRS provided on 3/17/Using the tracking label I saw that

Bought guitar new in FebruaryHad it professionally set up and bought pro coverageGuitar won't stay in tunePRS refused to repair
Purchase date: 02/11/
Transaction/Sale Number: XXXXXXXXXX
Guitar Center Salesman: Barrett Williams
Model Number PRS SCustom Antique White
Serial Number: SXXXXXXX
Purchase Price: + pro coverage $
I paid with my bank debit card
Guitar Center Address:
Thompson Lane
Nashville, TN XXXXX-XXXX
Guitar Center Phone: (XXX)XXX-XXXX
I bought a PRS SCustom guitar in February from the Guitar Center in Nashville, TNIn addition to my purchase, I added the pro coverage and a professional set up by the luthier to change the strings to my preferred gauge, 9'sThe guitar played fineWe were on vacation from Michigan so we brought the guitar home by car two weeks later and it's fretboard was messed up, the guitar was unplayableWe called the Guitar Center nearby and they made some adjustments and told us it was due to the

Purchased a damaged instrumentWas denied an exchange
I purchased a Paul Reed Smith Custom Floyd model guitar on 2/9/from a Sam Ash music store in Orlando Florida for approximately $After a few weeks of ownership and getting to know the instrument I discovered a small roughed up edge on the finish of the guitar and after looking closer noticed the finish was coming apartI brought the guitar back to Sam Ash music to show them and they suggested I deal directly with the factory for this issueI contacted PRS Customer Service by phone 3/8/and was told to email a rep named Matt ***I did so the next day and included close up photo's of the damaged areaHe replied promptly explaining I would need to send it back to the factory for reviewThis took me a couple of days as I do not have the materials available for such a taskUpon getting the box and packing material I sent it off with the Fed Ex label that PRS provided on 3/17/Using the tracking label I saw that