Paul Savage Photography

***, ID [redacted] Let me start by saying that the customer doesn’t present the factsHis main complaint seems to be that I gave him extra photos and this is trueI do not understand how this is an issue since he is under no obligation to use the photosIn fact a headshot session is usually just to get one or two great shotsI included the extras more as notes of our session in case he changed his mindI cannot expect nor can a client expect every photo to be perfectHowever there are a number of quite wonderful and completely usable photos on the diskWhat he isn't telling you is that he is already using photos from our session and I can produce evidence of this even if he decides to try and hide this later on His second claim is that the disk looks amateur and thrown togetherThis is not the case but being art I can see where someone's style might not agree with someone else'sAll of the images including the extras are cropped and color balanced with basic editsThis disk is nothing more than a digital proof sheetMost of the images are usable but none of the images are fully retouchedI have explained to him, as I do other clients, that I will go back to the digital negatives (the raw files) and edit from the ground up including any requested retouching but only the one or two images they chooseHe has never selected photos to be retouched I do guarantee my workSince the customer is already using photos, I offered a reshoot but the client turned this downI would consider a refund but as I stated, the customer has not asked for a refund and the customer is already using the photos It is also important to note that before receiving the disk (which I provided as a courtesy since I usually only supply a download for this type of photo session) the customer had reviewed and approved the photos during our sessionI never accept payment until I get the client's approval at the end of the sessionThe customer asked for yet another favor of me, to narrow down the photos from our sessionI removed but archived photos I found redundantI normally do not do this for clients but this client insisted and so I didI also gave him a discountHe seemed nice enough at the time, in fact he seemed overjoyed at the experience and the photosHe was so happy and flattering that I even extended a discount to himFrankly I am guessing that being a much older man with poor skin, He probably viewed these again on his computer with an uncalibrated monitor and the shock of what he really looks like (especially on an uncalibrated monitor) was more than he could bareI feel bad for people who haven't seen closeups of themselves in a long time and are shocked, but that is no reason to take it out on me If he would have responded with a request for refund, reshoot, or even responded kindly to my explanation, before using the photos publicly, this entire issue would have been avoidedIf you need any other evidence or information please let me know What follows is our Email correspondence with no interactions removed.Customer - ***...no hard feelings, but I was very disappointed with the photos I didn't find anyone usable -(Customers name removed)Me- What's wrong or what's missing? Me- I guarantee my work and am always up for a re-shoot when needed but I do need to know what I did wrongCustomer - I remember we agreed we would not use any photos with the white background, due to the color of my hair Two of the photos have large glaring yellow reflections from my glasses None of the photos look like they were touched up, as you said you would It looks like this was thrown together at the last minute I am not interested with a reshoot with you Also your studio is just too much of a hassle to get toI am doneI will be going elsewhere There is no need to contact me again I will be sharing my experience with (name of referrer)Regards...(Customers name removed) Me -I am so sorry you are so upsetI left a few shots with reflections and white so you could have them that doesn't mean you have to use themI thought it was a nice thing to do for youYou're right none of the photos are touched upThey only have basic edits (like I explained) I said I would go back to the digital negative on the image/s you chose and edit from the ground up and that if you had specific requests for editing to let me knowOnce again I think you have me all wrongI thought we got along well and I am sorry you aren't willing to talk to me directly and let me explain and or make it rightEspecially since you originally said no hard feelingsMe- When you have decided which photos you would like edited/retouched please let me knowAlso be sure to add how you would like your name spelled and any special retouching you are requestingCustomer -See you in Small Claims Court you untalented ***! Customer - Go [redacted] yourself you half a [redacted] ! This was the last correspondence before receiving the letter from the Revdex.comAt this time I feel the customer is unstable and I do not feel comfortable talking to him directly Thank You, [redacted] 858- [redacted] PHOTOGRAPHYwww.ShotByA [redacted] .com Become a fan on Facebook www.facebook.com/ShotByA [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Mr [redacted] is a liar I did ask for a refund through my credit card company which was denied If he guarantees his work, where is the refund? If we agreed not to use any photos with a white background, why did he put them on the disc Why would a "professional" put two photos on the disc with quarter size yellow reflections from my glasses? I had to call to see if they were ready He stated he sent me a message saying they were readyHE DID NOT! He also said he would retouch the photos, which HE DID NOT! If anybody is unstable, it is Mr [redacted] and his bizarre behavior during the shoot He also said he lost the first disc and had to make another one, which is why it looks thrown together Where am I using those junk photos? I contacted another Actors WorkShop here in San Diego Their response was they would not recommend Mr [redacted] I would like a refund prior to going to Small Claims Court Thank you [redacted]

***,ID *** Let me start by saying that the customer doesn’t present the factsHis main complaint seems to be that I gave him extra photos and this is trueI do not understand how this is an issue since he is under no obligation to use the photosIn fact a headshot session is usually just to
get one or two great shotsI included the extras more as notes of our session in case he changed his mindI cannot expect nor can a client expect every photo to be perfectHowever there are a number of quite wonderful and completely usable photos on the diskWhat he isn't telling you is that he is already using photos from our session and I can produce evidence of this even if he decides to try and hide this later onHis second claim is that the disk looks amateur and thrown togetherThis is not the case but being art I can see where someone's style might not agree with someone else'sAll of the images including the extras are cropped and color balanced with basic editsThis disk is nothing more than a digital proof sheetMost of the images are usable but none of the images are fully retouchedI have explained to him, as I do other clients, that I will go back to the digital negatives (the raw files) and edit from the ground up including any requested retouching but only the one or two images they chooseHe has never selected photos to be retouched I do guarantee my workSince the customer is already using photos, I offered a reshoot but the client turned this downI would consider a refund but as I stated, the customer has not asked for a refund and the customer is already using the photosIt is also important to note that before receiving the disk (which I provided as a courtesy since I usually only supply a download for this type of photo session) the customer had reviewed and approved the photos during our sessionI never accept payment until I get the client's approval at the end of the sessionThe customer asked for yet another favor of me, to narrow down the photos from our sessionI removed but archived photos I found redundantI normally do not do this for clients but this client insisted and so I didI also gave him a discountHe seemed nice enough at the time, in fact he seemed overjoyed at the experience and the photosHe was so happy and flattering that I even extended a discount to himFrankly I am guessing that being a much older man with poor skin, He probably viewed these again on his computer with an uncalibrated monitor and the shock of what he really looks like (especially on an uncalibrated monitor) was more than he could bareI feel bad for people who haven't seen closeups of themselves in a long time and are shocked, but that is no reason to take it out on meIf he would have responded with a request for refund, reshoot, or even responded kindly to my explanation, before using the photos publicly, this entire issue would have been avoidedIf you need any other evidence or information please let me knowWhat follows is our Email correspondence with no interactions removed.Customer - ***...no hard feelings, but I was very disappointed with the photos. I didn't find anyone usable -(Customers name removed)Me- What's wrong or what's missing?Me- I guarantee my work and am always up for a re-shoot when needed but I do need to know what I did wrong.Customer - I remember we agreed we would not use any photos with the white background, due to the color of my hair. Two of the photos have large glaring yellow reflections from my glasses. None of the photos look like they were touched up, as you said you would. It looks like this was thrown together at the last minute. I am not interested with a reshoot with you. Also your studio is just too much of a hassle to get toI am doneI will be going elsewhere.. There is no need to contact me again. I will be sharing my experience with (name of referrer)Regards...(Customers name removed)Me -I am so sorry you are so upsetI left a few shots with reflections and white so you could have them that doesn't mean you have to use themI thought it was a nice thing to do for you.You're right none of the photos are touched upThey only have basic edits (like I explained) I said I would go back to the digital negative on the image/s you chose and edit from the ground up and that if you had specific requests for editing to let me know.Once again I think you have me all wrongI thought we got along well and I am sorry you aren't willing to talk to me directly and let me explain and or make it rightEspecially since you originally said no hard feelings.Me- When you have decided which photos you would like edited/retouched please let me knowAlso be sure to add how you would like your name spelled and any special retouching you are requesting.Customer -See you in Small Claims Court you untalented ***!Customer - Go *** yourself you half a ***!This was the last correspondence before receiving the letter from the Revdex.comAt this time I feel the customer is unstable and I do not feel comfortable talking to him directlyThank You,*** ***858-*** *** PHOTOGRAPHYwww.ShotByA***.comBecome a fan on Facebook www.facebook.com/ShotByA***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] is a liar.  I did ask for a refund through my credit card company which was denied.  If he guarantees his work, where is the refund?  If we agreed not to use any photos with a white background, why did he put them on the disc.  Why would a "professional" put two photos on the disc with quarter size yellow reflections from my glasses? I had to call to see if they were ready.  He stated he sent me a message saying they were ready. HE DID NOT!  He also said he would retouch the photos, which  HE DID NOT!  If anybody is unstable, it is Mr. [redacted] and his bizarre behavior during the shoot.  He also said he lost the first disc and had to make another one, which is why it looks thrown together.  Where am I using those junk photos?  I contacted another Actors WorkShop here in San Diego.  Their response was they would not recommend Mr. [redacted].  I would like a refund prior to going to Small Claims Court.  Thank you   [redacted]

[redacted],
background-color: transparent;">ID [redacted] Let me start by saying that the customer doesn’t present the facts. His main complaint seems to be that I gave him extra photos and this is true. I do not understand how this is an issue since he is under no obligation to use the photos. In fact a headshot session is usually just to get one or two great shots. I included the extras more as notes of our session in case he changed his mind. I cannot expect nor can a client expect every photo to be perfect. However there are a number of quite wonderful and completely usable photos on the disk. What he isn't telling you is that he is already using photos from our session and I can produce evidence of this even if he decides to try and hide this later on.
His second claim is that the disk looks amateur and thrown together. This is not the case  but being art I can see where someone's style might not agree with someone else's. All of the images including the extras are cropped and color balanced with basic edits. This disk is nothing more than a digital proof sheet. Most of the images are usable but none of the images are fully retouched. I have explained to him, as I do other clients, that I will go back to the digital negatives (the raw files) and edit from the ground up including any requested retouching but only the one or two images they choose. He has never selected photos to be retouched.  
I do guarantee my work. Since the customer is already using photos, I offered a reshoot but the client turned this down. I would consider a refund but as I stated, the customer has not asked for a refund and the customer is already using the photos.
It is also important to note that before receiving the disk (which I provided as a courtesy since I usually only supply a download for this type of photo session) the customer had reviewed and approved the photos during our session. I never accept payment until I get the client's approval at the end of the session. The customer asked for yet another favor of me, to narrow down the photos from our session. I removed but archived photos I found redundant. I normally do not do this for clients but this client insisted and so I did. I also gave him a discount. He seemed nice enough at the time, in fact he seemed overjoyed at the experience and the photos. He was so happy and flattering that I even extended a discount to him. Frankly I am guessing that being a much older man with poor skin, He probably viewed these again on his computer with an uncalibrated monitor and the shock of what he really looks like (especially on an uncalibrated monitor)  was more than he could bare. I feel bad for people who haven't seen closeups of themselves in a long time and are shocked, but that is no reason to take it out on me.
If he would have responded with a request for refund, reshoot, or even responded kindly to my explanation, before using the photos publicly, this entire issue would have been avoided. If you need any other evidence or information please let me know.
What follows is our Email correspondence with no interactions removed.Customer - [redacted]...no hard feelings, but I was very disappointed with the photos.  I didn't find anyone  usable.  -(Customers name removed)Me- What's wrong or what's missing?
Me-  I guarantee my work and am always up for a re-shoot when needed but I do need to know what I did wrong.
Customer - I remember we agreed we would not use any photos with the white background, due to the color of my hair.  Two of the photos have large glaring yellow reflections from my glasses.  None of the photos look like they were touched up, as you said you would.  It looks like this was thrown together at the last minute.  I am not interested with a reshoot with you.  Also your studio is just too much of a hassle to get to. I am done. I will be going elsewhere..  There is no need to contact me again.  I will be sharing my experience with (name of referrer). Regards...(Customers name removed)
Me -I am so sorry you are so upset. I left a few shots with reflections and white so you could have them that doesn't mean you have to use them. I thought it was a nice thing to do for you.
You're right none of the photos are touched up. They only have basic edits (like I explained) I said I would go back to the digital negative on the image/s you chose and edit from the ground up and that if you had specific requests for editing to let me know.
Once again I think you have me all wrong. I thought we got along well and I am sorry you aren't willing to talk to me directly and let me explain and or make it right. Especially since you originally said no hard feelings.
Me- When you have decided which photos you would like edited/retouched please let me know. Also be sure to add how you would like your name spelled and any special retouching you are requesting.
Customer -See you in Small Claims Court you untalented [redacted]!
Customer - Go [redacted] yourself you half a [redacted]!
This was the last correspondence before receiving the letter from the Revdex.com. At this time I feel the customer is unstable and I do not feel comfortable talking to him directly.
Thank You,[redacted]858-[redacted] PHOTOGRAPHYwww.ShotByA[redacted].com
Become a fan on Facebook www.facebook.com/ShotByA[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Mr. [redacted] is a liar.  I did ask for a refund through my credit card company which was denied.  If he guarantees his work, where is the refund?  If we agreed not to use any photos with a white background, why did he put them on the disc.  Why would a "professional" put two photos on the disc with quarter size yellow reflections from my glasses? I had to call to see if they were ready.  He stated he sent me a message saying they were ready. HE DID NOT!  He also said he would retouch the photos, which  HE DID NOT!  If anybody is unstable, it is Mr. [redacted] and his bizarre behavior during the shoot.  He also said he lost the first disc and had to make another one, which is why it looks thrown together.  Where am I using those junk photos?  I contacted another Actors WorkShop here in San Diego.  Their response was they would not recommend Mr. [redacted].  I would like a refund prior to going to Small Claims Court.  Thank you   [redacted]