Paul Shoopman Home Building Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Paul and I have been working together to get my roof issues completed, but I'm still waiting to receive the plywood company's information to have the defective wood removed from my roofYours truly,*** ***

I’m responding to the Revdex.com email posted on your website as attached and marked as A, B, C, etc *** contacted the roofing company about a missing shingle as per (his attached color picture) he sent with his requestThe repair was completed timely at no charge to ***(See attached
picture of repaired roof)***’s expectations of an accelerated time frame to do warranty repairs are unreasonable,(especially exterior weather work related items) as I have advised him previouslyThat’s 100% correct, as I have explained to *** on multiple occasions yet he does not acknowledge the reality of every asphalt/fiberglass shingle in the whole world during “winter” cannot seal down until you have or months of hot summer weather*** knows how shingles seal down as I have explained this to *** previouslyIf you would like those documents, let me knowHe will have shingle replacements until that occurs which he is fully aware of including this is covered by warranty at no charge to ***He has never been charged for any warranty work ever*** signed a purchase agreement (attached) and performed a hour walk thru with me of which we both attendedHe is well aware of the policies, procedures, guidelines and the contract obligations of his signed and executed agreementsTo complain about it after he has accepted it is “unreasonable”This entire email is all about a roofing shingleTherefore, this is not a valid complaint Let me know how else I can help Thanks, Paul Shoopman Paul Shoopman Home Building Group Zionsville, IN [email protected]

***, It’s 10/4/at 10:AM and Ron W*** re-checked by water test for the leak around the nail head on the chimney flashing and none was foundYou can contact Ken M*** at *** to schedule a time for the drywall touch upAfterwards Mikhov *** can touch up the paint at your scheduled timeAs well I had another guy come by and fix the H-clip in the attic you sent a picture ofAll of our work is complete except your reaching out to Ken M*** and MikhovIf you have any other issues let me know Thanks, Paul Shoopman Paul Shoopman Home Building Group Zionsville, IN [email protected] (317) 733-fax *** *** cell Mailing Address: Cold Creek Court Zionsville, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I can not accept Paul's response to my rebuttal. I had a roofing company come out September 26, 2016. He found that the plywood is warped and bowed, causing what I described to Paul as caving inward. He said that normally this is something you find in an older home, not one of only weeks. I have his forwarded picture, and also while inspecting my roof he found a leak in the fireplace vent that had ran down the wall to an electrical outlet. He said that the drywall in the ceiling still had moisture in it. With that being said, I will file a complaint with the Warranty company, as par Paul's suggestion to getting my roof repaired. I'm not sure if Paul will agree that this is also something he is responsible for, but if for any reason he doesn't I will also file that with the warranty dept. I must say I've never heard of using a home warranty so soon after moving into a newly built home. IF this is Paul's way of doing business then so be it.Yours truly,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My rebuttal to Paul’s response about my complaint to the Revdex.comRoof issue, Notice of 2-and House Walk Through: I had not contacted the 2-Home Buyers Warranty nor listed in the walk through booklet about my roof, because this issue was not noticed by me until now. I sent Paul two emails about my roof and have yet to hear back from him about the second email were I attached a picture I took of my roof. I asked Paul to explain why my roof is looking like it isI never heard back from him on this issue until I received his response to my complaint with the Revdex.com. Now that I see Paul is not going to respond to me about my roof, I will now file my complaint with 2-Warranty as well. The 2-Warranty Department said that usually these matters don’t happen so soon after just closing, but that they are here to assist me in this matter. Furthermore, during my walk through with Paul the roofing issue had not happenedI have attached pictures of my roof before my closing dated 6/15/and then after closing dated 9/13/2016. A neighbor across the street pointed out to me that my roof was looking odd and that was when, I noticed it was caved in on the left side over the garage. In the recent picture you can see beams that appear to look like a ladder going up the roof and in between the beams it caves inwardThese dip are only on that side of my roof if you are viewing the house from the front. When Paul responded to me with an email stating he had the roof inspected and nothing is wrong. I realized he wasn’t trying to have me present when the private contractor came so that he could have access to my attic and properly inspect the roof. Paul simply forward me an email while I was at work stating that the inspector was going to be in my area around 1pm on 9/6/which was the same day of my complaint. If you’ll notice the pictures that were taken by Paul’s inspector, are at a far distance and focused on the right side of the roof. I told Paul in my email that it was on the left side of my roof. All cameras are of different quality and I know it can look as if nothing is odd about the roof depending on how you take the picture, but my camera clearly shows the imperfection. Because of all the issues I’ve had with Paul over the past week, I can honestly say I don’t trust his word. I’m still waiting on Paul to tell me, what is causing the beams to show through my roofPaul’s Business Ethics and Poor Service: *In my past experience of building a home, I was introduced to a foreman, who walked me through the building process to make it a smoother transition, because of the issues that may and do occur. The foreman also came on sight with me and the contractors, so that everyone understood what was to be expected. Paul does not provide a construction foreman; he had the salesman, who helped me with my selections assists me with answers to my questions for PaulOften times Steve couldn’t answer my questions because they were construction questions. Because Paul is a builder I was impressed being able to communicate so closely with him throughout the process. On the other hand, not having a construction foreman created more nuisances with the process. I was my own foreman with very little knowledge of what should be right about the construction of my house. I have attached emails to better explain how I was the one making sure Paul’s contractors had done their job according to what was in my construction agreement. Also, while getting my house ready for my walk through the sod that Paul laid was burned and patchy due to a lack of being properly watered. When I emailed him on this he said that it will grow together over the next 6-weeks and any brown areas will recover in 4-6weeks if I keep water it. He also emphasized how important it is for me to water my yard again at closing and said he is not liable to replace any sod that doesn’t take because of my lack of watering it. Yet and still, Paul gave me and my next door neighbor burnt sod at closing. To this day my grass still has burnt, patchy spots that frequent watering has not revived. I have attached pictures and email of this conversation. *Paul originally scheduled my walk through and closing on the same day three hours apart. My closing was changed to 7/28/and the walk through remained on 7/27/16. There was no room for addressing issues with this kind of scheduling. Paul had me send in a list of items needing to be addressed days before my walk through, but at the walk through the list is no were in his walk through booklet for us to go over together. I have attached my walk through list of days prior to the walk through and the walk through list Paul had me sign the day of my walk through. When he went over the blank walk through page in the walk through booklet, he focused on points A, B, C and the utility section, but not the actual list I emailed him prior to us meeting. Also, during my walk through Paul had his contractors working on my house, while I’m trying to inspect for things not done and wrong. This was distracting and a bit overwhelmingI wasn’t able to freely move about the entire home at times*7/27/at my walk through I asked Paul, where is my stove? Paul said, that the stove came, but it didn’t fit the space and a new one was coming in the morning. My closing was 7/28/at 8am, the same morning my stove was to be installed. I didn’t find out that I had no stove until around 12pm while in the process of moving in. Around or 2pm I receive a call from Jay at ** *** letting me know that the original stove came in damaged on the 7/26/and that he didn’t want to leave it there, because it would be inoperableI was surprised by the fact that Paul had lied to my face about the stove during my walk throughPaul said the stove came in the wrong size and Jay is saying it came in damaged. Also Jay said that Paul knew that it would be days, before my new stove would arrive. This too shocked me, because Paul never intended to make sure I had a working stove to use by the time I moved in. Since Jay worked for ** *** I did not express my concerns with him, because I bought my house from Paul and he is the one responsible for making sure he keeps up his end of our business deal. Jay said that they ordered another one just like it, but it wouldn’t be in until 8/12/I told him I will wait for the stove to get here. In the meanwhile, I emailed Paul to have him send me a stove to cook on while I waited. I’m not sure why Jay and Paul thought that I was ok with not having a stove, while I wait days for the new one to come in. Paul clearly was never intending on telling me about the stove at the walk through or before my closing. I’m not sure if he thought that I would not go through with my closing if I knew before hand, but this definitely destroyed any trust I was gaining in dealing with Paul. On 7/28/while moving in I had a conversation with Steve, Paul’s salesman, about Paul wanting him to tell me that I wouldn’t have a stove. Steve said he refused to tell me and that Paul needed to do it, but instead Paul had Jay from ** *** tell me. Even after going over the emails again, I realized that Paul was willing to give me a damaged stove and have it repair after I moved in. I didn’t build my house with Paul to have him give me damaged appliances. Paul later apologizes to me by, putting the blame on ** *** and having another company bring me upgraded appliances to compensate for my worries. Unfortunately, that didn’t go well either because Paul wouldn’t confirm with me the model number of the stove, which resulted in the wrong stove being installed. I ended up having to cook on that stove for about a week, before the correct stove came in. Sadly, Paul thinks that this kind of behavior towards me is acceptable. I have attached the dated emails of these conversations *7/28/while in the middle of moving in, I was informed by Comcast that it would be weeks before I could have internet service They said a little over months ago this same situation happed with the townhomes that Paul had just built before my townhomes. Paul was warned by them that if he wanted his customers to be able to utilize their internet, cable TV and phone service once they moved in, he needs to notify Comcast before he laid the concrete for the driveways. This is something that the customer would not have known about and it would have allow Comcast time to properly install the necessary wiring so that our townhomes wouldn’t be without service. Comcast said that this only started happening once Paul changed the way he installs the power boxes. He now puts the power boxes in the front yards, as opposed to the back yard like he did with the other townhomes in my community. Paul didn’t have the common courtesy to give Comcast heads up on the pouring of the concrete or to let his customers know that we should notify Comcast in advance so that they can install conduits. I had to wait a month before I had service to run my business smoothly. Paul, for some reason thought that I was asking him to have my utilities turned on when I confronted him about this issue. He said Comcast is not being truthful and that my neighbor has cable. But what Paul didn’t know is that my neighbors had their Comcast service installed illegally, by laying the unburied wires across their yards and drive wayTheir houses are on the ends of our attached townhomes, which gave them a closer connection to the power box for service. The neighbor to the right of me drove over her unburied wire for nearly a month before service was installed correctlyWhen Comcast came out to install the conduit, they unhooked my neighbor’s service because it was not legally installed. The purpose of my emailing Paul about the internet was to let him know that once again he was inconsiderate of me, by causing another inconvenience. The email for this is also attached* 7/28/I discovered bedroom ceiling fan not working. Paul mistakenly believes that he turned it on during my walk through, but he only turned on the Master bedroom and bedroom fans. As I said earlier, Paul’s contractors were there working and bed room was being painted at the timeAs you can see having the contractors there working during the walk through can even make Paul miss a few things. I tried looking into bedroom a second time, but the door was closed and I heard Paul’s voice talking on the phone, so I got sidetracked and forgot to double check it. Paul also mistakenly thought that my second email telling him my ceiling fan wasn’t working, was about the same fan. That email was about the Master bedroom fan not bedroom 1. About mid-August, I had a contractor install light kits on my fans and the master bedroom light kit wouldn’t turn on at the switch, but when he took it off that fan and installed it in bedroom the light kit turned onTherefore, I thought that it was due to the wall switch unit not operating correctly. Indiana lighting company told me that if the fan works then the light kit should too and that I need to have my light kit installer make sure he is getting the wires connectedTherefore, Indiana lighting wouldn’t come out to look at the fan. I’m still not sure about their observation, to this day my light kit on that fans wall switch still isn’t working* 7/29/I contacted Paul about my home not being cleanedDust from the workers and installers was on the countertops, base boards, walls and doorsThe carpet had what looked to be vacuum lines where someone may have vacuumed a day ago. Paul stated in his email that my home had been cleaned times and he had Janna call me and set up a time to clean my home. She apologized for my home not being cleaned well and we set up a time for her to come out 8/15/16, after I was able to get my things out of the way for her to cleanNeedless to say, Janna never showed up. By this time I had already taken off from work to deal with much more pressing issues with the house, so I let it go. *8/3/my air conditioner went out days after closing. Paul had me to call *** for service and the technician found a dirty air filter that looked to him to have been there at least months, because he asked me if I had been living in the home about that long without changing it. I told him no and made him realize I had just moved into my home the week before, because they were going to charge me for a new air filter. He was surprised and said that sometimes these Builders will forget to remove the filters they used to pull dust from the air while their contractors are working. He also said that the filter Paul is using is so good that it’s not good for the AC unit. He then thawed out my Air Conditioner, which allowed it running immediately. I was instructed by him not to put a filter in for now until I bought a new one in a few days. The technician told me that the old filter was not from their company and that he was really sorry about this happening, because his boss Brian should have made sure I had a new clean filter in the unit before moving in. When Brian got word of what had happened he called me to apologize and said that he will drop off free air filters to me for my troubles. To my surprise Brian had the exact same type of air filter dropped off to me that his technician said not to use. In Brian’s email to Paul he made mention that the home owner or someone must have put that dirty filter in the AC unit. I’m not sure why Brian, would think that I must have put the filter in being that I had just moved in days ago. Furthermore, why would I install a dirty filter in a new home? I have attached emails and pictures of both filters old and new. * 8/12/16- 8/30/the master bathroom shower started leaking water from under the drywall whenever I took a shower. Paul had me contact the plumber and the plumber agreed that it was coming from the tiled shower bench. The tile had cracked open at the grout line of the bench and water found its way out at the floor under the drywall. The shower tile was repaired, but on 9/12/a new leak has surfaced under the drywall again from the tiled lip that the shower glass door is set on. To this day I’m still dealing with a solution to this issue. *8/29/the dishwasher stopped working. Paul refused to replace it and he had me call out GE to do repairs. GE did the repair and said sometimes this happens, because the installers install it incorrectly and he repaired the door latch that keeps it closed. It stopped working again after cycle. I notified GE for another repair and Paul to let him know that I need a new dishwasherPaul had David from ***’s call me to see what was wrong with the dishwasher and what did GE do to repair it. After David had spoken with me he talked with Paul and decided to replace the dishwasher with a new one on 9/16/I will be having a roofing company come out to properly inspect my roof and to let me know why these imperfections are showing through. I know from past experience that building a home is not easy nor will it go as planned, but Paul is a Builder whose prices are well above midrange and I expected much more from his business practices because of that. As Paul says, he has years of builder awards and tens of thousands of homes constructed, then why is it he believes it’s alright to run his business operations in this manner and still achieves accolades for doing so. And if this is behavior overall, then what does that say about the Indiana housing industry. I too have a business and when a customer sees my awards they are pleased to know that they’re patronizing someone who is accomplished. But if their experience with me has caused them great mishap then all my awards mean nothing, until I exemplify what those awards are standing for. I do love my home and I am pleased with the artistry of Paul’s construction, but that doesn’t outweigh the troubles I’ve had working with him. Paul says he is willing to welcome any of my emails to resolve issues, but he has yet to do so with my roof. All other issues with my house is being addressed, why not the roof. I’m afraid that if this continues to be ignored, I may suffer a loss in the future. Truly, *** ***

Attached please find my written clarification for Revdex.com Complaint ID #***.As I am unable to attach more than items, I will be sending an email with the attachments under separate cover.It should be further noted that at this time ADDITIONAL damage, in the form of torn shingle tabs, exists for the fourth time since closing I would appreciate it, MrShoopman, if you would send the roofer out to affect repairs

Hi [redacted], Attached below is an updated report on your (list) requests. 1.      Small wet spot on ceiling/wall great room there was a nail head on the flashing of the chimney that needed sealed. That has been completed. I need Ron to go back in your attic one more time and water test it. When are you available? 2.      Roof. I received your information to 2-10. Also if you want to talk direct to the factory representative for LP Building Products about your roof decking. You can contact Dan Dugger at 1-800-642-7881 direct to discuss any questions you have on your roof deck on top of your trusses. 3.      Lifted Shingles. We didn’t see any lifted shingles on the roof. 4.      Fireplace. We don’t know what a shield is and it is not necessary to have one. Bill is still welcome to come out if you so wish. Let me know. 5.      Drywall. I asked Ken M[redacted] to contact you to do your small (leak) drywall touch ups and/or you may contact Ken direct at [redacted] and set up a time convenient to you. When he is complete Mikhov the painter will come out and touch up Ken’s work. Let me know when Ken is complete. If I missed any others, let me know. Thanks, Paul Shoopman Paul Shoopman Home Building Group Zionsville, IN 46077 [email protected] (317) 733-9841 fax [redacted] cell

I’m responding to the complaint (attached) I received on 9/8/2016 from the Revdex.com for our customer [redacted]. I’m responding in her order as attached and marked as A, B, C, D, etc.   A.     Attached is [redacted]’s purchase agreement dated 1/19/2016. Within her purchase...

agreement if she has any construction issues she has a mandatory binding arbitration clause for any such complaints. To date we’ve not received any notice from 2-10. Attached is her 2-10 enrollment form for her home. Also attached is her walk thru documents signed by [redacted] at the time of the walk thru dated 7/27/2016 of which I personally performed the walk thru with her see attached signed documents. There is nothing in the signed walk thru booklet in regards to a collapsing roof. Also attached is a copy of the building permit as well as the certificate of occupancy from the city of [redacted] of which also is the City inspection of her trusses/roof decking, shingles, etc. Also attached is a copy of her start package signed and dated on 4/4/2016. Also attached is her engineering approval from the truss manufacturing company for her home. B.     I’m not familiar with any business ethics and poor service issues. Needless to say I respectfully disagree with this statement. Over the past 46 years we have received almost every builder award possible. Also there was no emails attached to respond to? If there are any outstanding issues/warranty issues we welcome the emails. C.     This is false. Her roof has not caved in. Going on my 46th year and tens of thousands of homes constructed, I’ve never in my lifetime had a roof cave in on any home I have built of which the City Inspector of [redacted] as well as the final mortgage inspection would have noticed. Also I’ve attached our recent 2-10 Diamond Builder award of which also recognizes one of many honors that I’ve never had a 2-10 structural warranty claim in my life such as a roof collapse. D.     That is true there is nothing wrong with her roof and it is within the BAGI and 2-10 building warranty guidelines. E.      Attached are my pictures from my second visit at the home as verification there is no issue. You can see from the picture there is no collapsing roof. F.      There is nothing wrong with her sod yet as attached and signed at the walk thru, maintenance is a homeowner maintenance item as she has initialed. See attached page #21. G.     See attached email in regards to her stove. Her home has a stove. Initially it was damaged. See attached emails. H.     The homeowner or someone other than Shoopman and Shoopman Contractors installed a different air filter after closing. See attached email from [redacted]. I.       Home builders have nothing to do with utilities as we explained initially. We have zero control over utilities. I’ve never notified a utility company in my 46 years about a home owner occupying a home, and no one advised me to call the utility company and a builder cannot call in utilities for any homeowner. Sorry we could not help on this one. J.       The ceiling fan was working when I personally demonstrated it at the walk thru. The fan was replaced at no charge to the homeowner. We had a second service request on the fan. See attached email from Bob L[redacted]. I hope she used a licensed electrician to do this work. K.      I’m not familiar with a leak. I will have the plumber contact the homeowner tomorrow. L.      Attached are the emails in regards to her dishwasher. I cycled the dishwasher together at the walk thru and it was working fine at the walk thru. This is why we provide warranties to the homeowner including a free 2-10 warranty program to be sure their warranty needs are addressed. M.    Already responded to this on letter C. N.     Thank you for the acknowledgment I’m responding to your warranty requests. O.     That is correct. We no longer own or have access to this occupied home and the homeowner needs to contact the vendors direct so to gain agreeable access to her home. How else would they know when to get in. Also we went over this at the walk thru as attached in her signed walk thru as page 33. See attached. P.      I’m not going to comment about other homeowners. To my knowledge I have no outstanding warranty issues with [redacted] or anyone else at [redacted] that I’m aware of at this time. If she has any warranty items will be glad to take care of them for her and anyone else as we have over the last 46 years. If she is not satisfied with the work we welcome her to contact 2-10 warranty. As outlined in her purchase agreement.   As you know the construction of a new home encompasses hundreds of actions and work by hundreds of workers. We apologize for the inconvenience of warranty work yet a homeowner should be glad that she has warranties and the builder is taking care of her as we have done for all of our customers over the last 46 years. All of these processes are noted in her signed paperwork and discussed at the walk thru. Unfortunately no home can be 100% perfect and that’s why she has a warranty with Shoopman Homes. We look forward to resolving any warranty issues and if there is anything we missed we welcome the list. If you have any questions give me a call. As I’ll be glad to assist. I forgot to attach this report and that I paid a private inspector to look at [redacted]’s roof also. See attached inspector’s report. Call if I can help further.  Thanks, Paul Shoopman lp

I’m responding to the complaint (attached) I received on 9/8/2016 from the Revdex.com for our customer [redacted]. I’m responding in her order as attached and marked as A, B, C, D, etc.   A.     Attached is [redacted]’s purchase agreement dated 1/19/2016. Within her purchase agreement if she has any construction issues she has a mandatory binding arbitration clause for any such complaints. To date we’ve not received any notice from 2-10. Attached is her 2-10 enrollment form for her home. Also attached is her walk thru documents signed by [redacted] at the time of the walk thru dated 7/27/2016 of which I personally performed the walk thru with her see attached signed documents. There is nothing in the signed walk thru booklet in regards to a collapsing roof. Also attached is a copy of the building permit as well as the certificate of occupancy from the city of [redacted] of which also is the City inspection of her trusses/roof decking, shingles, etc. Also attached is a copy of her start package signed and dated on 4/4/2016. Also attached is her engineering approval from the truss manufacturing company for her home. B.     I’m not familiar with any business ethics and poor service issues. Needless to say I respectfully disagree with this statement. Over the past 46 years we have received almost every builder award possible. Also there was no emails attached to respond to? If there are any outstanding issues/warranty issues we welcome the emails. C.     This is false. Her roof has not caved in. Going on my 46th year and tens of thousands of homes constructed, I’ve never in my lifetime had a roof cave in on any home I have built of which the City Inspector of [redacted] as well as the final mortgage inspection would have noticed. Also I’ve attached our recent 2-10 Diamond Builder award of which also recognizes one of many honors that I’ve never had a 2-10 structural warranty claim in my life such as a roof collapse. D.     That is true there is nothing wrong with her roof and it is within the BAGI and 2-10 building warranty guidelines. E.      Attached are my pictures from my second visit at the home as verification there is no issue. You can see from the picture there is no collapsing roof. F.      There is nothing wrong with her sod yet as attached and signed at the walk thru, maintenance is a homeowner maintenance item as she has initialed. See attached page #21. G.     See attached email in regards to her stove. Her home has a stove. Initially it was damaged. See attached emails. H.     The homeowner or someone other than Shoopman and Shoopman Contractors installed a different air filter after closing. See attached email from [redacted]. I.       Home builders have nothing to do with utilities as we explained initially. We have zero control over utilities. I’ve never notified a utility company in my 46 years about a home owner occupying a home, and no one advised me to call the utility company and a builder cannot call in utilities for any homeowner. Sorry we could not help on this one. J.       The ceiling fan was working when I personally demonstrated it at the walk thru. The fan was replaced at no charge to the homeowner. We had a second service request on the fan. See attached email from Bob L[redacted]. I hope she used a licensed electrician to do this work. K.      I’m not familiar with a leak. I will have the plumber contact the homeowner tomorrow. L.      Attached are the emails in regards to her dishwasher. I cycled the dishwasher together at the walk thru and it was working fine at the walk thru. This is why we provide warranties to the homeowner including a free 2-10 warranty program to be sure their warranty needs are addressed. M.    Already responded to this on letter C. N.     Thank you for the acknowledgment I’m responding to your warranty requests. O.     That is correct. We no longer own or have access to this occupied home and the homeowner needs to contact the vendors direct so to gain agreeable access to her home. How else would they know when to get in. Also we went over this at the walk thru as attached in her signed walk thru as page 33. See attached. P.      I’m not going to comment about other homeowners. To my knowledge I have no outstanding warranty issues with [redacted] or anyone else at [redacted] that I’m aware of at this time. If she has any warranty items will be glad to take care of them for her and anyone else as we have over the last 46 years. If she is not satisfied with the work we welcome her to contact 2-10 warranty. As outlined in her purchase agreement.   As you know the construction of a new home encompasses hundreds of actions and work by hundreds of workers. We apologize for the inconvenience of warranty work yet a homeowner should be glad that she has warranties and the builder is taking care of her as we have done for all of our customers over the last 46 years. All of these processes are noted in her signed paperwork and discussed at the walk thru. Unfortunately no home can be 100% perfect and that’s why she has a warranty with Shoopman Homes. We look forward to resolving any warranty issues and if there is anything we missed we welcome the list. If you have any questions give me a call. As I’ll be glad to assist. I forgot to attach this report and that I paid a private inspector to look at [redacted]’s roof also. See attached inspector’s report. Call if I can help further.  Thanks, Paul Shoopman lp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response will not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Response to Mr. Shoopman’s reply to my complaint received on 3/29/2017: Mr. Shoopman is incorrect in thinking and saying that this complaint is simply about one (1) shingle and thereby attempting to minimize the magnitude of the matter.  He may mean that he helped get the roofer out there one (1) time since closing, which is true and happened in March (see #5 below).  But at that time, there were 10 to 15 shingles in need of repair/replacing based on pictures that were provided to me.  The roofer never gave me the number of shingles.  We only had the pictures.  This issue is about a series of roof issues in which shingles were either damaged, or loose or missing.  At this time, I am concerned that the shingles were incorrectly installed and that the roof shingle problems will persist.  Thus I am not allowing Mr. Shoopman to simply brush off this complaint by minimizing it to simply one (1) shingle. The Corrected History with this builder and his contractor: 1) Damage was done to the recently shingled roof, on December 19th before I closed on the house on February 3rd, by a contractor’s backhoe over Christmas.  The damage impacted the eave and roof above the front bedroom window.  I reported this damage to Mr. Shoopman but never saw a repair that week.  Returning to my home in Las Vegas on Dec 26th, I still never heard anything about the repair and had to follow up in early January to ask if the roof had been repaired.  Mr. Shoopman indicated in an email that it had been repaired.  However, I then received pictures of the house/roof/damaged area that still indicated something was not right.  When I sent 1 of these subsequent pictures showing "waves" in the roof at that damaged area, Mr. Shoopman replied that (paraphrasing) "it was repaired but I will send the contractor by to look again".  Right after this email from Mr. Shoopman, I have photographs showing a scaffold was erected under a tarp over the area of the damage.  This indicated additional repairs, besides the cover up that had been previously done, were now being performed.  This additional work occurred only after my inquiry. This repair was later indicated to be completed.  Gutters were hung before I could obtain newer pictures of the damaged area.  Neither Mr. Shoopman nor his contractor sent any pictures as I had requested they should of the repairs performed before the fascia board on the eave was put back in place and gutters installed. 2)  Throughout January shingles/shingle tabs are noted in pictures to be standing up in the wind.  The roof line looks uneven and the shingles look rough.  The standing shingles indicates an adhesion problem which Mr. Shoopman and his contractor continue to minimize by saying it is due to lack of heat from the sun at this time of year, but that they will be fine when the summer heat arrives. 3)  On January 31, before my February 3 closing, Mr. Shoopman requests a final punch list.  He leaves every single flaw with paint, caulk, nail pops, including construction dirt/debris for me to find as if I am being paid to do so.  In my 3-page punch list that was assembled, we note and list 1 or 2 shingles folded over that need to be repaired/replaced. 4)  On Feb 13, after closing on Feb 3, I have texts/emails to the roofer to get 1 or 2 shingles fixed.  The contractor takes to approximately the 17th of February to get the shingles fixed from what I can see in my texts and emails. 5)  There is a period of time from March 1 to March 10 where we first note a few shingles either standing up or messed up (folded up/over) in pictures.  As time moves closer to March 10, there are 10+shingles (or shingle tabs) reported to be either damaged or missing.  Email was sent to the roofer since this is the wonderful Shoopman warranty process.  A claim was put in on Mr. Shoopman’s website to which he himself replied by email that I was to contact the roofer.  A call was also made to the Shoopman Homes Emergency telephone line, listed in the warranty booklet, but that number is not in service at this time.  After a week, I finally receive a reply from the roofer telling me in an email on March 17th to call Shoopman in the future and that he will not be able to come out to the property until the second week in April – fully 1 month later.  This is unacceptable to me and when I finally involved Mr. Shoopman by email, forwarding his contractor’s email message, so he can better understand the stupidity of putting the customer on point to contact the contractors.  But he’s been in business for umpteen years and built a zillion homes with nary a problem.  Mr. Shoopman does send an email at this time to the roofer.  A day later, on March 20, the roofer indicates that he has fixed the shingles.  Amazing how easy it was to get this done when the Builder takes charge of HIS warranty rather than foist the problem onto the customer. The week of the 20th, because of the number of problems with the roof shingles, I contacted the City of [redacted] and learned that the roof was never actually inspected.  The City of [redacted] is unable to do this.  I inquired of Mr. Shoopman on March 24 whether he had any documentation that a roof inspection for my home had been performed.  I hoped he may have had the roof independently inspected.  He returned a document I had already previously received, the certificate of occupancy.  This certificate is NOT a roof inspection.  It simply indicates the home has a roof (and walls and electricity, etc.) and is ready to be occupied… with any inherent problems that may still exist at that time.  Buyer Beware! As of the 25th of March, I have engaged a roofing inspector at my expense.  I am now waiting for that report to see how to properly escalate this complaint.  This inspector will also look at the area under the roof that was damaged by the backhoe.   To be continued...   
Regards,
[redacted]