Paul Shoopman Home Building Group

Hi [redacted] , Attached below is an updated report on your (list) requests Small wet spot on ceiling/wall great room there was a nail head on the flashing of the chimney that needed sealedThat has been completedI need Ron to go back in your attic one more time and water test itWhen are you available? RoofI received your information to 2-Also if you want to talk direct to the factory representative for LP Building Products about your roof deckingYou can contact Dan Dugger at 1-800-642-direct to discuss any questions you have on your roof deck on top of your trusses Lifted ShinglesWe didn’t see any lifted shingles on the roof FireplaceWe don’t know what a shield is and it is not necessary to have oneBill is still welcome to come out if you so wishLet me know DrywallI asked Ken M [redacted] to contact you to do your small (leak) drywall touch ups and/or you may contact Ken direct at [redacted] and set up a time convenient to youWhen he is complete Mikhov the painter will come out and touch up Ken’s workLet me know when Ken is completeIf I missed any others, let me knowThanks, Paul Shoopman Paul Shoopman Home Building Group Zionsville, IN [email protected] (317) 733-fax [redacted] cell

I’m responding to the complaint (attached) I received on 9/8/from the Revdex.com for our customer [redacted] I’m responding in her order as attached and marked as A, B, C, D, etc A Attached is [redacted] ’s purchase agreement dated 1/19/Within her purchase agreement if she has any construction issues she has a mandatory binding arbitration clause for any such complaintsTo date we’ve not received any notice from 2-Attached is her 2-enrollment form for her homeAlso attached is her walk thru documents signed by [redacted] at the time of the walk thru dated 7/27/of which I personally performed the walk thru with her see attached signed documentsThere is nothing in the signed walk thru booklet in regards to a collapsing roofAlso attached is a copy of the building permit as well as the certificate of occupancy from the city of [redacted] of which also is the City inspection of her trusses/roof decking, shingles, etcAlso attached is a copy of her start package signed and dated on 4/4/Also attached is her engineering approval from the truss manufacturing company for her homeB I’m not familiar with any business ethics and poor service issuesNeedless to say I respectfully disagree with this statementOver the past years we have received almost every builder award possibleAlso there was no emails attached to respond to? If there are any outstanding issues/warranty issues we welcome the emailsC This is falseHer roof has not caved inGoing on my 46th year and tens of thousands of homes constructed, I’ve never in my lifetime had a roof cave in on any home I have built of which the City Inspector of [redacted] as well as the final mortgage inspection would have noticedAlso I’ve attached our recent 2-Diamond Builder award of which also recognizes one of many honors that I’ve never had a 2-structural warranty claim in my life such as a roof collapseD That is true there is nothing wrong with her roof and it is within the BAGI and 2-building warranty guidelinesE Attached are my pictures from my second visit at the home as verification there is no issueYou can see from the picture there is no collapsing roofF There is nothing wrong with her sod yet as attached and signed at the walk thru, maintenance is a homeowner maintenance item as she has initialedSee attached page #G See attached email in regards to her stoveHer home has a stoveInitially it was damagedSee attached emailsH The homeowner or someone other than Shoopman and Shoopman Contractors installed a different air filter after closingSee attached email from [redacted] I Home builders have nothing to do with utilities as we explained initiallyWe have zero control over utilitiesI’ve never notified a utility company in my years about a home owner occupying a home, and no one advised me to call the utility company and a builder cannot call in utilities for any homeownerSorry we could not help on this oneJ The ceiling fan was working when I personally demonstrated it at the walk thruThe fan was replaced at no charge to the homeownerWe had a second service request on the fanSee attached email from Bob L***I hope she used a licensed electrician to do this workK I’m not familiar with a leakI will have the plumber contact the homeowner tomorrowL Attached are the emails in regards to her dishwasherI cycled the dishwasher together at the walk thru and it was working fine at the walk thruThis is why we provide warranties to the homeowner including a free 2-warranty program to be sure their warranty needs are addressedM Already responded to this on letter CN Thank you for the acknowledgment I’m responding to your warranty requestsO That is correctWe no longer own or have access to this occupied home and the homeowner needs to contact the vendors direct so to gain agreeable access to her homeHow else would they know when to get inAlso we went over this at the walk thru as attached in her signed walk thru as page See attachedP I’m not going to comment about other homeownersTo my knowledge I have no outstanding warranty issues with [redacted] or anyone else at [redacted] that I’m aware of at this timeIf she has any warranty items will be glad to take care of them for her and anyone else as we have over the last yearsIf she is not satisfied with the work we welcome her to contact 2-warrantyAs outlined in her purchase agreement As you know the construction of a new home encompasses hundreds of actions and work by hundreds of workersWe apologize for the inconvenience of warranty work yet a homeowner should be glad that she has warranties and the builder is taking care of her as we have done for all of our customers over the last yearsAll of these processes are noted in her signed paperwork and discussed at the walk thruUnfortunately no home can be 100% perfect and that’s why she has a warranty with Shoopman HomesWe look forward to resolving any warranty issues and if there is anything we missed we welcome the listIf you have any questions give me a callAs I’ll be glad to assistI forgot to attach this report and that I paid a private inspector to look at [redacted] ’s roof alsoSee attached inspector’s reportCall if I can help further Thanks, Paul Shoopman lp