Ms [redacted] ; Just for review/reference, Paul Thomas Air Conditioning accepts full responsibility for this complaintIt was a mistake on our behalf and I the founder of the company and currently working one on one with Ms [redacted] to resolve the issues at hand [redacted] Paul Thomas Air Conditioning, LLC ###-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because: I have made this complaint # [redacted] It has not been resolvedI could not reply back in timeThe owner called times to apologize and promised he was gathering the paper and warrantyThe last time was on Dec 29th, he texted me and asked for the address and said he would mail itI was back in [redacted] at the home and it never cameI had to drive back from [redacted] to [redacted] and read my email from BBC that since I did not reply, it was assumed that the complaint was solvedI would like to reopen this matterWould like a written receipt and warranty and the air containing manuals Regards, [redacted]
Ms. [redacted]; Just for review/reference, Paul Thomas Air Conditioning accepts full responsibility for this complaint. It was a mistake on our behalf and I the founder of the company and currently working one on one with Ms [redacted] to resolve the...
issues at hand. [redacted] [redacted] Paul Thomas Air Conditioning, LLC ###-###-#### [redacted]
Complaint: [redacted]
I am rejecting this response because:
I have made this complaint #[redacted]. It has not been resolved. I could not reply back in time. The owner called 4 times to apologize and promised he was gathering the paper and warranty. The last time was on Dec 29th, he texted me and asked for the address and said he would mail it. I was back in [redacted] at the home and it never came. I had to drive back from [redacted] to [redacted] and read my email from BBC that since I did not reply, it was assumed that the complaint was solved. I would like to reopen this matter.
Would like a written receipt and warranty and the air containing manuals.
Regards,[redacted]
Ms [redacted] ; Just for review/reference, Paul Thomas Air Conditioning accepts full responsibility for this complaintIt was a mistake on our behalf and I the founder of the company and currently working one on one with Ms [redacted] to resolve the issues at hand [redacted] Paul Thomas Air Conditioning, LLC ###-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because: I have made this complaint # [redacted] It has not been resolvedI could not reply back in timeThe owner called times to apologize and promised he was gathering the paper and warrantyThe last time was on Dec 29th, he texted me and asked for the address and said he would mail itI was back in [redacted] at the home and it never cameI had to drive back from [redacted] to [redacted] and read my email from BBC that since I did not reply, it was assumed that the complaint was solvedI would like to reopen this matterWould like a written receipt and warranty and the air containing manuals Regards, [redacted]
Ms. [redacted]; Just for review/reference, Paul Thomas Air Conditioning accepts full responsibility for this complaint. It was a mistake on our behalf and I the founder of the company and currently working one on one with Ms [redacted] to resolve the...
issues at hand. [redacted] [redacted] Paul Thomas Air Conditioning, LLC ###-###-#### [redacted]
Complaint: [redacted]
I am rejecting this response because:
I have made this complaint #[redacted]. It has not been resolved. I could not reply back in time. The owner called 4 times to apologize and promised he was gathering the paper and warranty. The last time was on Dec 29th, he texted me and asked for the address and said he would mail it. I was back in [redacted] at the home and it never came. I had to drive back from [redacted] to [redacted] and read my email from BBC that since I did not reply, it was assumed that the complaint was solved. I would like to reopen this matter.
Would like a written receipt and warranty and the air containing manuals.
Regards,[redacted]