I went to the Ferguson, MO Walmart I bought a 55' Samsung Smart TV for $ I came home and a 32' TV was in the box The stand for the 55' is in the box but not the right TVIt looks like the bottom of the box had been opened I went back to the store and showed them the TV in the box They refused to refund my money The manager was really rude to me They called the police on me I have called the corporate office and they are not helping meThe Corporate office claims they will not overturn the decision of the manager They didn't give me a reason why Now I am stuck with a TV that I didn't buy
I went to Walmart Department Store, located on SStewart, I purchased a virus protection for my laptop, McAfee-Antivirus plus on 12-23-I took the Protection plan home, I called McAfee antivirus to activate the McAfee antivirus security planAnd it would not let me activate itThe technician tried it twiceThey said that something is blocking them from activating the virus protectionSo I took the protection plan back to Walmart with the receipt to get my money backThe assistant manage, *** told me that I can not get my money back Friday, December 30, at 12:15pmI have a virus protection I cannot get activated and I want my money back
Product_Or_Service: Mcafee-Antivirus plus
On Jan 2, I went to Walmart Store # and had a disturbing experience at several areas of the storeI purchased a Trac phone and as I exited the store the security alarm went offThe store "greeter" then called me overHowever, rather than promptly verify my receipt and correct Walmart's failure to deactivate the internal item, he stood me aside and had me wait while he reviewed the packages of others who came after meThe experience made me feel as though I was errant and needed more detailed searchingI attempted to voice my feeling to Simon, the greeter, but he was argumentativeI then requested he call a Mgr overI waited mins with no one coming to investigate my concernI then approached a cashier Rachel to page a manager, and again waited another five minsAt my min mark, I was approached by Rachel, who walked with me to the customer service sectionAt this time I'd already waited minsIt was mins secs before I got to speak to Sandy, Asst Mgr about my concernI attempted calling Walmart's district office to no avail
It is unclear what the directions given the doorman is, but I resent having my time wasted, and being made to feel like a criminal, as was the case with this Walmart visitI look forward to a response, and correction of this practice
***
I was rejected the service of check cashing*** from the Chula Vista Walmart at Broadway said she could not cash my check because it showed initials for the first nameI told her I have cashed my payroll check there many times beforeShe then asked for a second ID because my Driver's License showed a PO BoxI provided her with a second ID and she still refused to cash the check stating that Walmart does not cash checks with Initials for the first nameI told her that all 200,state employees checks are written that way and she said she would not cash State Employees checksIs that where Walmart stand on this or is this ***'s own policies? Many State Employees shop at Walmart and I feel we are being discriminated because an orthographic issueIs this an issue that SEIU would be best suited to handle? I am very disappointed with the way we are being treated by Walmart after providing valuable service to the State where we reside
Bought an electronic warrantee now Wal-Mart claims it can't help me with the item nor can they tell me what the warrantee I bought is for
June 20,we bought an iPhone gb, serial # *** October 26, the screen was crackedWhen we bought the phone we paid $for a protection plan on the phone, which according to Walmart protected the phone from damage, malfunction, power surge, etcIf any of this occurred, the phone could be replaced at no chargeWe proceeded to file a claim, on October and were informed that we would need to pay an additional $processing feeAnd that this was all laid out in our plan booklet Walmart provided no plan bookletI went to Walmart on October 27, to ask for the plan information, so that I could be better informedThey, Walmart, could not provide me with oneThe worker said she had never heard of any one asking for or needing a plan booklet or being charged for filing a claim Spoke to the "manager" explained to him wh
I bought a new bright remote control on December 26th but they don't wanna give me a refund back and there privacy is days in store for refund
I have a complaint against walmart supercenter at south williamson ky I bought a new bright remote control chevy colorado truck from our local walmart supercenter at south williamson ky on december 26th I paid $for the remote control chevy colorado truck plus tax $and I bought the year plan $the total from my credit card is $however they post to have a day in store refund on the product but there giving me trouble by saying my days are up which there privacy is days to get a refund after days are up then they have a right to turn you away by giving a refund of my money back but it's not even days yet and they won't keep there promise in store I want my money back on my credit card what they are doing is wrong and it's hurting there business I want my money back on this product or else there go
I had my oil changed in my car by the Service Center in Vadnais Heights They never said anything was wrong and I was not leaking oil, nothing on my driveway Two weeks later I have oil covering my manifold from them adding to much oil and blowing the seal The oil is still full but I lost about a quart Brought it back and they took pictures Third party insurance company said they cant prove Walmart is at fault, without looking at the pictures and refused to file a claim I am now out of a safe car I guess I am not a valued customer after years
I purchased a cell phone for my granddaughter late 12/ We contacted Walmart Family Mobile for cell phone service My son purchased a new phone and service for my granddaughter and told me to cancel Walmart Family Mobile I called and told them to cancel my serviceVery difficult time getting through I then received another bill (charges were paid directly from my Visa Charge) I send note to them on their bill that I called and cancelled my service I sent them another note on 6/20/that this service was to be cancelled I then received letter from Walmart Family Mobile date 6/30/that they did research and my account was cancelled 2/1/for non payment and payment was received on 6/27/and no other payment was do I kept receiving more billings and had my bank who I have visa through to contact them since the bank cannot stop the charges since contract is between myself and the vendor I sent them a letter showing all payments that Visa paid them direct I rece
I ordered photos through the WalMart website to be picked up at the local store times in years they have sent them to a store across the state where I used to live I have corrected my address with them more times than I can count I needed those photos for a project, now I have to pay double to get them reprinted Rather than say they would print them at the store, which they are perfectly capable of doing, they said they can't do that and that the only options were to pick them up where they were sent, (hours away) or refund my money in 3-days UNACCEPTABLE! Never setting foot in a *** WalMart again Nothing but crooks!
This is the worst store in the city of Indianapolis, advoid this Walmart if you can, the employees are unprofessional and lack respect for customersThe employees are childish and lack basic knowledge of customer service ! They've been on the news multiple times! Beech Grove has a bad reputation solely because of this store and beech grove is a nice place to stay! people always stealing from this store and a deputy is always parked outside of this storeGrocery shopping is already a stressful task, and then you have unprofessional employees giving you bad attitude like you've *** off thier day, and negavtive energy, I won't be shopping here again! This store as a whole deserves no stars, honestly they need a new manager, because the way his employees act, he doesn't do his job well at all!
I took my truck to Walmart for a high mileage oil change, with that service,they're suppose to top all fluids.I paid and drove my truck home,then looked under the hood.They filled the windshield washer tank up with water,when they were suppose to use windshield wiper fluid that don't freeze.they didn't change the oil filter, they left the old one on.I took my truck back to Walmart min later and told the Auto manager,He didn't want to listen and was very rude,then he finally looked at the truck,and said the wiper fluid is blue on the top,which it wasn'tThe wiper fluid was clear as water,then I asked him why the oil filter was so dirty,his answer,maybe the guy hands was dirty.I told him.a new oil filter wouldn't look that dirty.It was same oil filter I put on.Because I did my last oil change.After I drove back home,I filled a clear mason jar up with the wiper fluid that was in my truck.The fluid was clear not blue,I then put the mason jar with wiper fluid in the freezer,In hours,t
if I could give it a star I wouldin regards to their "new" savings catcher program-how they consider this a positive change that makes for a better shopping experience I am baffledyou now have to scan a bar code while checking out and goes into your Walmart pay account you cannot scan the receipt anymoreproblems:
-I have been into several Walmart locations over the past month and twice the checkout person has NO CLUE to what you are supposed to do/what to scan;
-you now are forcing me to have my phone in and on me when I go into Walmart (needless like my parents have a smart phone to begin with, which they don't);
-so now when you are done being rung up and have to pay you need to get into your phone, open your Walmart app and then the Walmart pay so you can scan a code-mean while the people waiting in line to checkout are now having to wait for me to do all this just making wait time in the line to pay longerthe only thing this has done is discouraged people from using the savings catcher program and put the money back into their own pockets and not the customersshame on Walmart for this poor change and lack of consideration to their customersbeing able to use this was a benefit to going to Walmart knowing I'd get the best price, but now not using it I will definitely not go out of my way to go to Walmart, rather just shop closer to home!
I canceled my service on my cell phone because I keep getting dropped calls and when I call customer service they are telling me no refunds
I just paid the bill two days ago and when I talk to customer service and tell them why I canceled service they say no refunds.If there wasn't a problem with the service I would not be asking for a refund but under the circumstances I should get one
I purchased a TV brand new from Walmart, the employee offered a service planI asked what was covered under the plan, I was told everything, including physical damageFile a claim 12/25/after nearly two months of trying to get this rectified, I'm told physical damage isn't coveredAdvertising due to the incompetence of what the employee was trying to upsell me onI wouldn't have bought this if I didn't have total protection on the productI need a refund of the warranty I purchased, and I need my TV replaced due to this
Product_Or_Service: TV
While checking out at Eastlake, Ohio Walmart today, I was publicly shamed and completely embarrassed by the cashier waiting on usI was shopping with my & year olds & we went to check outThe lines were very long & our line was moving extremely slowWe were tired & my kids were losing patienceWhen it was our turn to put our things on the belt, my year old wanted to helpHe tossed an item on the belt & it rolled over the scanner & onto the bill of the person in front of usOur cashier *** was very annoyedI apologized & she didn't respond & just acted more annoyedI apologized again & said he's & he didn't mean to do itShe then got very loud and began to shame me & my kids by saying something long the lines of: them beingvwild & throwing things all over the placeIt was an accidentI apologizedIt should have been the end of itThis person was so rude & unprofessional, I asked to speak to a managerShe said, again very rude, GO AHEAD! So I went to customer service & asked for a managerI got the customer service manager & she walked over to our check out & the cashier was goneShe left the line & all the other customers waitingWhen she walked back she told the manager she wouldn't wait on usThe manager nodded at her & gave her a look like she understood that we were the problemShe rang us out but at no time did she apologize for what happenedShe also didn't listen to what I was trying to tell herWhen I was talking, she cut me off & said it was OKBut it wasn't OK! My children and I were publicly shamed and completely embarrassed by this womanThere was nothing OK about what took placeI spend hundreds of dollars a month at Wal-Mart, I am an active Wal-Mart reviewerAfter this, I will not shop at that store again
I just bought new tires in May with the road hazard warrentythe service department refused warranty
07/
I went into Walmart at Maloney ave I have been driving for about 31/hoursI had a slow leak wanted to get it checked outI brought it in*** helped me she was over whelmed with all the business I noticed they use the auto department like a regular check out.I she said it would be hours so I sat in the waiting room people watching I couldn't help to notice all the business that goes out the back door.im watching jeopardy and a I see a woman come in upset Wanting to speak to a manager She goes out side and confronts this little man He comes in and ask *** a few things then rolls his eyes All people want to do is complainI'm thinking wow he's the managerI see them get my car finally my turn/ mins gos by they bring in my keys I go to check out .and they are telling me to pay I stated that it's covered under warranty No it's notI
Road hazard replacement insurance for tires refused by walmart automotive manager even though it was purchased when tires were purchased
We bought general grabber tires (at $per tire)We also purchased the extra Road Hazzard Replacement Insurance (for an additional cost of $per tire) the salesman had suggested if we came accross any problems with the tires they could and would be replaced without us having to buy another set at full priceWe bought them on 10/06/with hopes we wouldn't have to buy another set for to yearsAfter a little over a year and months We were told the tires wouldn't pass inspectionSo I called Walmart immediately on 2/04/and addressed my concern and was told yes I had the Road Hazzard Replacement on my tires and that would help me but I would have to stop by so they could check out the tiresSo on 2/06/in the morning we drove about an hour and a half to get to the Walmart we bought the tires from and was told within 15-
On November 18th I went into Walmart to buy a birthday cake for a relative and candlesI went to the counter, got a Bar cake, and candles: a #and a #I got Ranch wings and walked over to electronics to get a USB Cord to charge my phoneIt was $along with everything else the total came up to $I paid , but never questioned anything because I was on the phone during the entire shopping experience in walmartWhen I got to my aunts house to assemble the cake, I noticed I was missing a candle and the USB CordI looked in my car first to be sure it didn't fall out, went back in the house and looked in the bags again and went back to walmart for my missing itemsWhen I arrived, the cashier asked if she could help me and I told her I was missing a #candle and USB CordShe says, who checked you out? I said, you didI was just here, not even minutes agoShe walks back to the station where she checked me out at and looks near the bags, she says, If I checked you out, I put all your stuff in the bags, I said I don't know, I was on the phone, I was distracted, but I don't have the two items in my bagsShe calls Asset ControlHe looks on the camera and says that she put the stuff in my bagI said come to my car, Nothing is in my car, and the items aren't in my bagI want my items or my money backHe says to me he wasn't doing any of it because he has the burden of proof that she put the items in the bagI was upsetI work hard for my moneyI shop at walmart at least once or twice a day for my job and personal businessI felt disrespected and belittledI did not get the best treatmentI was talked to as if I had stolen those thingsI paid for them and did not get themI was treated unfairly and unjustlyI called the corporate office and was told they stand behind the word of someone (***) who spoke to me like I wasn't a customerAs a Customer Service Representative, I expect intelligence and positive outlook when dealing with customersWhen we diminish service we, disgrace not only our company, but ourselvesI would like a resolution to my problem with either a refund of my USB Cord and #candle or my merchandiseIn the future, I will not spend my money, my companies money and any other money with WalmartI would like a full apology for the actions of those leading that store
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/
Account_Number: XXX-XXX-XXXX
If I could give this Wal-Mart stars I wouldPoint blank period the absolute worst *** *** everThey don't honor their return policySo if you buy anything from this store and need to return it without a recieptYou'll get a robotic reply" We don't return anything over dollars without a reciept"Even though the return policy states otherwiseI guess they can't be bothered to actually read itOr maybe they're to dense to comprehend it, either way you'll get no resultsI've spent thousands in this store, I never return anythingYet I was treated like a common criminalI guess that's all they're used to dealing with considering that's how the staff conducts themselvesYou have a bunch of high school dropouts in yellow vests pretending to "manage"When in all actuality all they seem to "manage" is a perpetually dirty store in a poor neighborhoodWhich they take full advantage of(rewriting store policy knowing most won't complain to corporate) I asked to speak to the store manager and basically they lied to my face when *** came outWho is not the store manager and is the most unprofessional of them allIf you happen to run into the afore mentioned " manager" *** please run the other wayAll he seems to be capable of doing is rolling his eyes and tongue poppingI went to the Wal-Mart on Collins and my return was accepted and the transaction was completed with easeSo I'd advise anyone to go to the Wal-Mart on Collins or better yet don't go to any of themSpend your money where you're appreciated not toleratedWal-Mart is a billion dollar corporation, I doubt they don't know what's going on in that storeThey most likely just don't care, because it's in a poor area of Jacksonville
I went to the Ferguson, MO Walmart I bought a 55' Samsung Smart TV for $ I came home and a 32' TV was in the box The stand for the 55' is in the box but not the right TVIt looks like the bottom of the box had been opened I went back to the store and showed them the TV in the box They refused to refund my money The manager was really rude to me They called the police on me I have called the corporate office and they are not helping meThe Corporate office claims they will not overturn the decision of the manager They didn't give me a reason why Now I am stuck with a TV that I didn't buy
I went to Walmart Department Store, located on SStewart, I purchased a virus protection for my laptop, McAfee-Antivirus plus on 12-23-I took the Protection plan home, I called McAfee antivirus to activate the McAfee antivirus security planAnd it would not let me activate itThe technician tried it twiceThey said that something is blocking them from activating the virus protectionSo I took the protection plan back to Walmart with the receipt to get my money backThe assistant manage, *** told me that I can not get my money back Friday, December 30, at 12:15pmI have a virus protection I cannot get activated and I want my money back
Product_Or_Service: Mcafee-Antivirus plus
On Jan 2, I went to Walmart Store # and had a disturbing experience at several areas of the storeI purchased a Trac phone and as I exited the store the security alarm went offThe store "greeter" then called me overHowever, rather than promptly verify my receipt and correct Walmart's failure to deactivate the internal item, he stood me aside and had me wait while he reviewed the packages of others who came after meThe experience made me feel as though I was errant and needed more detailed searchingI attempted to voice my feeling to Simon, the greeter, but he was argumentativeI then requested he call a Mgr overI waited mins with no one coming to investigate my concernI then approached a cashier Rachel to page a manager, and again waited another five minsAt my min mark, I was approached by Rachel, who walked with me to the customer service sectionAt this time I'd already waited minsIt was mins secs before I got to speak to Sandy, Asst Mgr about my concernI attempted calling Walmart's district office to no avail
It is unclear what the directions given the doorman is, but I resent having my time wasted, and being made to feel like a criminal, as was the case with this Walmart visitI look forward to a response, and correction of this practice
***
I was rejected the service of check cashing*** from the Chula Vista Walmart at Broadway said she could not cash my check because it showed initials for the first nameI told her I have cashed my payroll check there many times beforeShe then asked for a second ID because my Driver's License showed a PO BoxI provided her with a second ID and she still refused to cash the check stating that Walmart does not cash checks with Initials for the first nameI told her that all 200,state employees checks are written that way and she said she would not cash State Employees checksIs that where Walmart stand on this or is this ***'s own policies? Many State Employees shop at Walmart and I feel we are being discriminated because an orthographic issueIs this an issue that SEIU would be best suited to handle? I am very disappointed with the way we are being treated by Walmart after providing valuable service to the State where we reside
Bought an electronic warrantee now Wal-Mart claims it can't help me with the item nor can they tell me what the warrantee I bought is for
June 20,we bought an iPhone gb, serial # *** October 26, the screen was crackedWhen we bought the phone we paid $for a protection plan on the phone, which according to Walmart protected the phone from damage, malfunction, power surge, etcIf any of this occurred, the phone could be replaced at no chargeWe proceeded to file a claim, on October and were informed that we would need to pay an additional $processing feeAnd that this was all laid out in our plan booklet Walmart provided no plan bookletI went to Walmart on October 27, to ask for the plan information, so that I could be better informedThey, Walmart, could not provide me with oneThe worker said she had never heard of any one asking for or needing a plan booklet or being charged for filing a claim Spoke to the "manager" explained to him wh
I bought a new bright remote control on December 26th but they don't wanna give me a refund back and there privacy is days in store for refund
I have a complaint against walmart supercenter at south williamson ky I bought a new bright remote control chevy colorado truck from our local walmart supercenter at south williamson ky on december 26th I paid $for the remote control chevy colorado truck plus tax $and I bought the year plan $the total from my credit card is $however they post to have a day in store refund on the product but there giving me trouble by saying my days are up which there privacy is days to get a refund after days are up then they have a right to turn you away by giving a refund of my money back but it's not even days yet and they won't keep there promise in store I want my money back on my credit card what they are doing is wrong and it's hurting there business I want my money back on this product or else there go
I had my oil changed in my car by the Service Center in Vadnais Heights They never said anything was wrong and I was not leaking oil, nothing on my driveway Two weeks later I have oil covering my manifold from them adding to much oil and blowing the seal The oil is still full but I lost about a quart Brought it back and they took pictures Third party insurance company said they cant prove Walmart is at fault, without looking at the pictures and refused to file a claim I am now out of a safe car I guess I am not a valued customer after years
I purchased a cell phone for my granddaughter late 12/ We contacted Walmart Family Mobile for cell phone service My son purchased a new phone and service for my granddaughter and told me to cancel Walmart Family Mobile I called and told them to cancel my serviceVery difficult time getting through I then received another bill (charges were paid directly from my Visa Charge) I send note to them on their bill that I called and cancelled my service I sent them another note on 6/20/that this service was to be cancelled I then received letter from Walmart Family Mobile date 6/30/that they did research and my account was cancelled 2/1/for non payment and payment was received on 6/27/and no other payment was do I kept receiving more billings and had my bank who I have visa through to contact them since the bank cannot stop the charges since contract is between myself and the vendor I sent them a letter showing all payments that Visa paid them direct I rece
I ordered photos through the WalMart website to be picked up at the local store times in years they have sent them to a store across the state where I used to live I have corrected my address with them more times than I can count I needed those photos for a project, now I have to pay double to get them reprinted Rather than say they would print them at the store, which they are perfectly capable of doing, they said they can't do that and that the only options were to pick them up where they were sent, (hours away) or refund my money in 3-days UNACCEPTABLE! Never setting foot in a *** WalMart again Nothing but crooks!
This is the worst store in the city of Indianapolis, advoid this Walmart if you can, the employees are unprofessional and lack respect for customersThe employees are childish and lack basic knowledge of customer service ! They've been on the news multiple times! Beech Grove has a bad reputation solely because of this store and beech grove is a nice place to stay! people always stealing from this store and a deputy is always parked outside of this storeGrocery shopping is already a stressful task, and then you have unprofessional employees giving you bad attitude like you've *** off thier day, and negavtive energy, I won't be shopping here again! This store as a whole deserves no stars, honestly they need a new manager, because the way his employees act, he doesn't do his job well at all!
I took my truck to Walmart for a high mileage oil change, with that service,they're suppose to top all fluids.I paid and drove my truck home,then looked under the hood.They filled the windshield washer tank up with water,when they were suppose to use windshield wiper fluid that don't freeze.they didn't change the oil filter, they left the old one on.I took my truck back to Walmart min later and told the Auto manager,He didn't want to listen and was very rude,then he finally looked at the truck,and said the wiper fluid is blue on the top,which it wasn'tThe wiper fluid was clear as water,then I asked him why the oil filter was so dirty,his answer,maybe the guy hands was dirty.I told him.a new oil filter wouldn't look that dirty.It was same oil filter I put on.Because I did my last oil change.After I drove back home,I filled a clear mason jar up with the wiper fluid that was in my truck.The fluid was clear not blue,I then put the mason jar with wiper fluid in the freezer,In hours,t
if I could give it a star I wouldin regards to their "new" savings catcher program-how they consider this a positive change that makes for a better shopping experience I am baffledyou now have to scan a bar code while checking out and goes into your Walmart pay account you cannot scan the receipt anymoreproblems:
-I have been into several Walmart locations over the past month and twice the checkout person has NO CLUE to what you are supposed to do/what to scan;
-you now are forcing me to have my phone in and on me when I go into Walmart (needless like my parents have a smart phone to begin with, which they don't);
-so now when you are done being rung up and have to pay you need to get into your phone, open your Walmart app and then the Walmart pay so you can scan a code-mean while the people waiting in line to checkout are now having to wait for me to do all this just making wait time in the line to pay longerthe only thing this has done is discouraged people from using the savings catcher program and put the money back into their own pockets and not the customersshame on Walmart for this poor change and lack of consideration to their customersbeing able to use this was a benefit to going to Walmart knowing I'd get the best price, but now not using it I will definitely not go out of my way to go to Walmart, rather just shop closer to home!
I canceled my service on my cell phone because I keep getting dropped calls and when I call customer service they are telling me no refunds
I just paid the bill two days ago and when I talk to customer service and tell them why I canceled service they say no refunds.If there wasn't a problem with the service I would not be asking for a refund but under the circumstances I should get one
I purchased a TV brand new from Walmart, the employee offered a service planI asked what was covered under the plan, I was told everything, including physical damageFile a claim 12/25/after nearly two months of trying to get this rectified, I'm told physical damage isn't coveredAdvertising due to the incompetence of what the employee was trying to upsell me onI wouldn't have bought this if I didn't have total protection on the productI need a refund of the warranty I purchased, and I need my TV replaced due to this
Product_Or_Service: TV
While checking out at Eastlake, Ohio Walmart today, I was publicly shamed and completely embarrassed by the cashier waiting on usI was shopping with my & year olds & we went to check outThe lines were very long & our line was moving extremely slowWe were tired & my kids were losing patienceWhen it was our turn to put our things on the belt, my year old wanted to helpHe tossed an item on the belt & it rolled over the scanner & onto the bill of the person in front of usOur cashier *** was very annoyedI apologized & she didn't respond & just acted more annoyedI apologized again & said he's & he didn't mean to do itShe then got very loud and began to shame me & my kids by saying something long the lines of: them beingvwild & throwing things all over the placeIt was an accidentI apologizedIt should have been the end of itThis person was so rude & unprofessional, I asked to speak to a managerShe said, again very rude, GO AHEAD! So I went to customer service & asked for a managerI got the customer service manager & she walked over to our check out & the cashier was goneShe left the line & all the other customers waitingWhen she walked back she told the manager she wouldn't wait on usThe manager nodded at her & gave her a look like she understood that we were the problemShe rang us out but at no time did she apologize for what happenedShe also didn't listen to what I was trying to tell herWhen I was talking, she cut me off & said it was OKBut it wasn't OK! My children and I were publicly shamed and completely embarrassed by this womanThere was nothing OK about what took placeI spend hundreds of dollars a month at Wal-Mart, I am an active Wal-Mart reviewerAfter this, I will not shop at that store again
I just bought new tires in May with the road hazard warrentythe service department refused warranty
07/
I went into Walmart at Maloney ave I have been driving for about 31/hoursI had a slow leak wanted to get it checked outI brought it in*** helped me she was over whelmed with all the business I noticed they use the auto department like a regular check out.I she said it would be hours so I sat in the waiting room people watching I couldn't help to notice all the business that goes out the back door.im watching jeopardy and a I see a woman come in upset Wanting to speak to a manager She goes out side and confronts this little man He comes in and ask *** a few things then rolls his eyes All people want to do is complainI'm thinking wow he's the managerI see them get my car finally my turn/ mins gos by they bring in my keys I go to check out .and they are telling me to pay I stated that it's covered under warranty No it's notI
Road hazard replacement insurance for tires refused by walmart automotive manager even though it was purchased when tires were purchased
We bought general grabber tires (at $per tire)We also purchased the extra Road Hazzard Replacement Insurance (for an additional cost of $per tire) the salesman had suggested if we came accross any problems with the tires they could and would be replaced without us having to buy another set at full priceWe bought them on 10/06/with hopes we wouldn't have to buy another set for to yearsAfter a little over a year and months We were told the tires wouldn't pass inspectionSo I called Walmart immediately on 2/04/and addressed my concern and was told yes I had the Road Hazzard Replacement on my tires and that would help me but I would have to stop by so they could check out the tiresSo on 2/06/in the morning we drove about an hour and a half to get to the Walmart we bought the tires from and was told within 15-
On November 18th I went into Walmart to buy a birthday cake for a relative and candlesI went to the counter, got a Bar cake, and candles: a #and a #I got Ranch wings and walked over to electronics to get a USB Cord to charge my phoneIt was $along with everything else the total came up to $I paid , but never questioned anything because I was on the phone during the entire shopping experience in walmartWhen I got to my aunts house to assemble the cake, I noticed I was missing a candle and the USB CordI looked in my car first to be sure it didn't fall out, went back in the house and looked in the bags again and went back to walmart for my missing itemsWhen I arrived, the cashier asked if she could help me and I told her I was missing a #candle and USB CordShe says, who checked you out? I said, you didI was just here, not even minutes agoShe walks back to the station where she checked me out at and looks near the bags, she says, If I checked you out, I put all your stuff in the bags, I said I don't know, I was on the phone, I was distracted, but I don't have the two items in my bagsShe calls Asset ControlHe looks on the camera and says that she put the stuff in my bagI said come to my car, Nothing is in my car, and the items aren't in my bagI want my items or my money backHe says to me he wasn't doing any of it because he has the burden of proof that she put the items in the bagI was upsetI work hard for my moneyI shop at walmart at least once or twice a day for my job and personal businessI felt disrespected and belittledI did not get the best treatmentI was talked to as if I had stolen those thingsI paid for them and did not get themI was treated unfairly and unjustlyI called the corporate office and was told they stand behind the word of someone (***) who spoke to me like I wasn't a customerAs a Customer Service Representative, I expect intelligence and positive outlook when dealing with customersWhen we diminish service we, disgrace not only our company, but ourselvesI would like a resolution to my problem with either a refund of my USB Cord and #candle or my merchandiseIn the future, I will not spend my money, my companies money and any other money with WalmartI would like a full apology for the actions of those leading that store
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/
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If I could give this Wal-Mart stars I wouldPoint blank period the absolute worst *** *** everThey don't honor their return policySo if you buy anything from this store and need to return it without a recieptYou'll get a robotic reply" We don't return anything over dollars without a reciept"Even though the return policy states otherwiseI guess they can't be bothered to actually read itOr maybe they're to dense to comprehend it, either way you'll get no resultsI've spent thousands in this store, I never return anythingYet I was treated like a common criminalI guess that's all they're used to dealing with considering that's how the staff conducts themselvesYou have a bunch of high school dropouts in yellow vests pretending to "manage"When in all actuality all they seem to "manage" is a perpetually dirty store in a poor neighborhoodWhich they take full advantage of(rewriting store policy knowing most won't complain to corporate) I asked to speak to the store manager and basically they lied to my face when *** came outWho is not the store manager and is the most unprofessional of them allIf you happen to run into the afore mentioned " manager" *** please run the other wayAll he seems to be capable of doing is rolling his eyes and tongue poppingI went to the Wal-Mart on Collins and my return was accepted and the transaction was completed with easeSo I'd advise anyone to go to the Wal-Mart on Collins or better yet don't go to any of themSpend your money where you're appreciated not toleratedWal-Mart is a billion dollar corporation, I doubt they don't know what's going on in that storeThey most likely just don't care, because it's in a poor area of Jacksonville