Paul's Plumbing & Heating Inc

Done

As our answering service advised the caller, we hire a third party company to do bulk mailing.  Her information is more than likely public.  She can contact Vistaprint to request them to remove her from the mailing list as they are the company we hired to perform the bulk mailing.  It...

was their mailing list.  We are very sorry that we cannot remove her ourselves as we would be obliged to do.

Mr. Bennett our tech arrived on site for a tub drain as scheduled and brought with him the small equipment.  You advised him that you needed the entire house/ main sewer line snaked out.  Our tech then advised you he could take care of the sink now & then  that he needed to obtain...

the proper equipment for the main line. You did not want to proceed at that time.  Your wife at that time, asked the cost and our tech gave you the hourly rate.  You all expressed great dissatisfaction in the cost comparing it to previous years. When our tech obtained the proper equipment he called prior to arrival of the next scheduled call you made with the office to ensure you were comfortable with cost. Via the phone you were again crystal clear about your hesitation to pay the quoted cost.    It was our assumption you no longer wanted us back based on the cost.  No ticket was written up or charged. We do wish you all the best with your future endeavors and are disheartened that you found it necessary to to file a complaint where as you were not charged for anything.

We would very much like a copy of the bill from the other technician reflecting that there was not need to replace the belt.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]I called Vista Print and they said that the business needs to call them directly and then they can go into this businesses account and "can easily remove" me from the mail list. I cannot do this myself. My name is "[redacted]" and the zip code is [redacted]. That is all the info they need. I am already on registered with DMAchoice to not get mailings and will update my info that my address is never available for sale. I would like to be contacted with this has been completed.Thank you.