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Paul's Plumbing and Heating, Inc.

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Reviews Paul's Plumbing and Heating, Inc.

Paul's Plumbing and Heating, Inc. Reviews (2)

On Monday, July 24, our tech was dispatched to *** *** *** *** ** ***, on a call for a gas leak. Due to our schedule being full for the day an approval for our afterhour’s service call charge of $had been approved. Prior to our arrival a tech from *** *** had
the gas shut off earlier in the day. Our tech inspected the furnace and the water heater and performed a soap bubble leak search, he did not smell or see any natural gas leaks initially. The tech asked the tenant if she had been experiencing any headaches or nausea. The tenant states that she had been to the doctor due to weakness, headaches, and had been placed on a nebulizer. The tech noticed that the water heater was older and appeared to have been neglected for some time due to the amount of dust accumulated on the combustion air vents near the base if the water heater and the surrounding area. After lighting the water heater it was apparent that the appliance was spilling flue gas directly into the living space. At that time the tech obtained his combustion analyzer to test for carbon monoxide gas. The meter rapidly climbed to over parts per million which is well over levels that are considered deadly. At this time our tech’s primary concern was for the health and safety of the tenant. He shut off the water heater and decided to check the vent from in the attic and on the roof. He found that the vent was in poor condition. He noticed also that the water heater was in a pan and that the pan had never been connected the drain as per code requirement. The tech also checked again for natural gas leaks with his gas sniffer device and found a small leak on the water heater gas control. He also observed that combustion air for the furnace and water heater was being obtained from the attic which could have its air vents blocked from snow loadsThe tech calculated a price to replace the water heater, install a drain for the pan, replace the flue, and correct the combustion air issue. The tech placed a phone call to the landlord to explain the situation and offer options to resolve the issues at the property. The tech was not able to get a hold of the landlord for authorization of any work at the property. The tech left the water heater off, explained to the tenant that she would not have any hot water and the appliance was not safe to use. On the following day the landlord would not authorize our company to do any work at the property and asked for an amount that he owed for the previous days workOur plan was to combine the after hours work with the rest of the work which was needed to meet codes and provide for the property and tenant to have reliable and safe hot water. Due to fact that the landlord laughed and hung up on our tech when he told the landlord that he was to be charged over $for the initial service call and also hung up on our companies service manager when he called and was speaking with the landlord about the issue, we decided to bill out the landlord for the amount of $638.00. It was also determined that the property had a carbon monoxide detector that had expired and was not functioning. Our dispatcher did receive authorization for our afterhour’s service call fee of $119.00. We will adjust this customer’s bill to $

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

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