Paul's Plumbing Service Co

Revdex.com:I am happy to report the matter has been settled to the satisfaction of both partiesIt should be noted that the complaint in no way reflected on the quality of the work performed by Pauls PlumbingIn fact I would recommend Pauls Plumbing for future workMy only recommendation would be to pay on a cash, check or money rder basis.Sincerely, [redacted]

This Business owner called to say that this complaint had already been resolved, he said he wanted us to know that

This situation is something, I should not have to be dealing withI am caught in the middle of a family disagreementI was hired by *** *** daughter of *** *** ( father), and Mr& Mrs*** (*** mother)We tried finding leak, 1st charge 342.00, which I deducted from the
$3,we then did a signed contract with *** to replace main outer service which passed city inspection was a quality installation and they are happy about the work done*** ***(father) paid 1st half down P.S.C was not aware of who was paying the reminder when the job was complete my journeyman gave *** ***(daughter the invoice, which evidently had Mr***s credit card number on it, which Mrs *** signed and authorized for $paymentsometime passed and the ***, made me aware of the situation, they called Wells Fargo fraud division, As it turns out Wells Fargo said I did nothing wrong and would not pursue the matterI contacted Mr.*** to inform him *** said he was to pay the He said he wasn't going to pay it the Boookters have more money than him so they family was to try and work it outI've since been in contact with Mr, *** & *** many times and have agreed to send them a check as soon as someone pays em $
Pauls Plumbing did nothing willfully wrong we did an awesome job passed city inspection as per contract and signed invoice for for a job well doneLast time I talked to *** & Mr*** 2/12/They were going to try & get Mr*** to payI said fine, I don't care who pays meI will be glad to send *** a check when I get paidIf Mr*** wants to pay he need to call & Authorize

Complaint: [redacted]I am rejecting this response because:Paul of Pauls Plumbing knows exactly why I reject his answer. I authorized $342.00 to have someone from Pauls Plumbing to do an inspection to determine where the water was leaking from. After it was determined the leak was underground Pauls Plumbings Representative agreed to refund one-half of the $342.00 if my daughter would have the work, required to fix the leak by Pauls Plumbing. Mr [redacted] supposedly authorized $3,200.00 on his credit card to be charged for  one-half (1/2) to start the work and the other one-half (1/2) charged to his credit card when the work was completed. Paul credited the wrong credit card (Mr [redacted]s) for the refund of one-half (1/2) the original charge ($342.00) $171.00 and again charged my credit card for $1,429.00 that I never authorized. Pauls explanation that my daughter some how authorized the payment by signing an invoice for the completion of the work is ludicrous as my daughter never had posession of either Mr. [redacted]s credit card or my wifes credit card so would not have any idea whose card number Paul put on the invoice. Pauls plumbing owes me $1,600.00 (($171.00 for refunding the one half of $342.00) and $1,429.00 that he wrongfully charged to my credit card. Mr [redacted] owes Pauls Plumbing $1,600.00 (one-half of the $3,200.00) that he authorized at the start of the project. My wife and I received two invoices on December 29, 2015, one for $342.00 and the other for $1,429.00. We had no knowledge of what the $1,429.00 charge was for. we paid the $342.00 from the invoice that we had agreed to from Pauls Plumbing. This is entirely an error caused by Pauls Plumbing. His representative knew full well which party was to pay for each separate part of the job. Maybe his Representative didn't explain it to Paul but Paul should MAN UP and take resopnsibility for HIS MISTAKE or the mistake of his representative.        
Sincerely, had[redacted]

Revdex.com:I am happy to report the matter has been settled to the satisfaction of both parties. It should be noted that the complaint in no way reflected on the quality of the work performed by Pauls Plumbing. In fact I would recommend  Pauls Plumbing for future work. My only recommendation would be to pay on a cash, check or money rder basis.Sincerely, [redacted]