Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ [redacted] I sold [redacted] a [redacted] on January 23,for $ [redacted] and at that time there were no dash warning lights of any kind on April the 25th I received an email from [redacted] expressing his frustration with the [redacted] He mentioned the sub frame to meI told him that I would handle it for him and that I would give him a loaner vehicle while his was in getting the sub frame replaced with [redacted] I told him that we would take the car to another shop for the other repairs as they would not charge him as much for parts or labourDuring the inspection (MVI) I would assume the tech doing the inspection would have check all of the required parts required by the [redacted] Governmentbut that was well over three months ago and the sub frame obviously corroded to the point of needing replacementAll dealers are aware that [redacted] will repair and replace the sub frame at no cost and that has been in place for two years nowI offered to help [redacted] and as things go sometimes, I ran into a bit of [redacted] the very evening that I spoke to ***I [redacted] r and got up on the next morning and headed to [redacted] I made contact with [redacted] to let him know what was going on with me and offered him a free rentalhe told me not to worry about it that he'd take care of his business on his ownHe then sent me an email that was clearly meant for someone else and followed that up with an apology as I sent a picture of myself in the airport and a copy of my gate pass and told him that I don't lieI feel bad for [redacted] but it is not my responsibility to take care of my customers vehicles after purchaseI did nothing wrong and as I know it, the grace period for MVI complaints has passed [redacted] has had the vehicle for well over three months and it is a used vehicle and no one can predict when sensors will come on or go faultyI have been fair to [redacted] and offered to help him in the ways that I could, but I am not in business to take care of customers vehicles long after the purchaseAs a good business person I can offer [redacted] $ [redacted] just because I feel for him as I would for anyone Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept [redacted] 's response as fair to cover a portion the repair costs that were needed to make the car drivableI understand there is risk with buying used cars however this was a $ [redacted] car after taxes [redacted] and I was assured it was in great condition and completely check overI really like [redacted] as a person and I hate that this happened at all [redacted] Let me know if you would like me to stop by the dealer ship to be compensated or if you would prefer to mail a cheque Thank you, ***
Initial Business Response / [redacted] (1000, 10, 2015/08/24) */ when the vehicle arrived to her she was fine with it but did complain about a smell of gas and we thought maybe it was the gas cap not being on tight or something like that as there was no smell when it was here.the next day [redacted] complained that there was a loud noise coming from the [redacted] , it turned out to be the power steering fluid being low.this was caused by a faulty hydraulic hose under recall from [redacted] the gas smell was caused by a seeping fuel pumpit turns out that part was also on recall from [redacted] .I ended up taking the [redacted] back and delivering to [redacted] a very nice [redacted] I paid the shipping to [redacted] and the return shipping to [redacted] of the [redacted] [redacted] told me that she was unable to register the car in Ontario as she did not get the requested HST number from me but it is clearly on the bottom of the Purchase agreement[redacted] s old vehicle quit on her and she had to rent a vehicle and I will not pay for itI've done more then most people would have doneback in [redacted] was coming to [redacted] to pick up the [redacted] but still hadn't sent me the full amount for it as of the [redacted] before the day she was to fly hereshe asked on that day if she could come here on that [redacted] , pick up the vehicle drive home and then send me the money when she got home, I told her that I was unable to do that [redacted] I am in the hole to a tune in [redacted] that's what it has cost me to sell a vehicle to [redacted]
Initial Business Response /* (1000, 10, 2015/08/24) */
when the vehicle arrived to her she was fine with it but did complain about a smell of gas and we thought maybe it was the gas cap not being on tight or something like that as there was no smell when it was here.the next day*** complained
that there was a loud noise coming from the *** , it turned out to be the power steering fluid being low.this was caused by a faulty hydraulic hose under recall from*** the gas smell was caused by a seeping fuel pumpit turns out that part was also on recall from ***.I ended up taking the *** back and delivering to *** a very nice ***I paid the shipping to *** and the return shipping to *** of the *** told me that she was unable to register the car in Ontario as she did not get the requested HST number from me but it is clearly on the bottom of the Purchase agreement.***s old vehicle quit on her and she had to rent a vehicle and I will not pay for itI've done more then most people would have doneback in *** was coming to *** to pick up the *** but still hadn't sent me the full amount for it as of the*** before the day she was to fly hereshe asked on that day if she could come here on that ***, pick up the vehicle drive home and then send me the money when she got home, I told her that I was unable to do that *** *** I am in the hole to a tune in ***that's what it has cost me to sell a vehicle to *** ***
Initial Business Response /* (1000, 5, 2017/04/10) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
this is the very first time that I have heard anything about *** having an issue with her vehicleI moved to *** back on
November 1, and business hours are Monday to Friday from 8:am to 5:pmI checked my security system minutes ago and there are no attempts made by *** to contact me at this businessI sold *** a vehicle late and it came with a warranty from coast to coast warrantythe reason it had a warranty is so that my business runs smoothly and folks understand that dealers cant pay for their repairs as they drive and accumulate mileageI or my dealership hold no responsibility to *** or her vehicleI am available for her to call me during business hours and would never block her or any other customer from contacting me
Initial Consumer Rebuttal /* (3000, 7, 2017/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have records showing when we started calling *** with the electrical problem regarding this vehicleFirst calls were in Jan 2017, several times he always told us he would get back to us, but never didThe last time we talked to him was on Feb 15/when the vehicle broke down in TruroAgain he said he would call back, never didEvery time we try to call him since that day he has our phone number blockedHe only called back on April 11/after he got report from Revdex.com for usHowever the problem is not phone calls or the fact you can not get into his businessThe issue is he told Brad and myself in his office the vehicle came with a month "bumper to bumper" warranty and years power trainBrad asked him several times are you telling us is everything covered under this warranty, his reply was "how many times do I have to tell you everything is covered" this is why we purchased the vehicle from this dealerAgain I want a full refund for this vehicle if he is not going to cover the repair cost
Final Business Response /* (4000, 9, 2017/04/25) */
AS STATED TO THE Revdex.com OFFICE THE DAY AFTER I SENT IN MY REPLY TO THE CUSTOMER COMPLAINT THAT I RESPONDED THINKING OF ANOTHER CUSTOMER WITH THE SAME NAME THAT I NEVER HEARD FROM SINCE SHE PURCHASED HER VEHICLE
I INDEED HEARD FROM ***'S HUSBAND BRAD AND YES I SAID THAT I WOULD CONTACT THEM WHEN I HEARD FROM THE WARRANTY COMPANY REGUARDING THE CLAIM THAT THEY WERE TRYING TO MAKEI CONTACTED COAST TO COAST EARRANTY AND THEY SAID THET THE SENSORS THAT WERE FAULTY WERE NOT COVERED AND I PASSED THAT INFO ON TO BRADBRAD CONTACTED ME TO LET ME KNOW THAT HE WAS NOT HAPPY WITH THE RESULTS OF THE WARRANTYI GAVE *** AND BRD A COPY OF THE WARRAANTY BOOKLET AND A COPY OF THE CONTRACTI AS A SMALL CAR DAELER CANNOT BE RESPONSIBLE TO MAINTAIN CUSTOMERS VEHICLES AND THAT IS WHY I OFFER WARRANTY THROUGH COAST TO COAST WARRANTY
Final Consumer Response /* (4200, 11, 2017/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, while in the office at ***'s Auto Sales on the day we purchased the vehicle he explicitly told my husband and I that the vehicle that we purchased came with a "bumper to bumper" warranty for monthsWe had no idea if this warranty came from a company or the dealershipWe only know what was said, it did not matter who was given us the warranty, therefore we insist that the repair bills are covered as promised or a refund for the vehicle
*** ***
Initial Business Response /* (1000, 5, 2016/05/04) */
***
I sold *** a *** on January 23,for $*** and at that time there were no dash warning lights of any kind
on April the 25th I received an email from *** expressing his frustration with the ***He mentioned the sub frame to meI told him that I would handle it for him and that I would give him a loaner vehicle while his was in getting the sub frame replaced with ***I told him that we would take the car to another shop for the other repairs as they would not charge him as much for parts or labourDuring the inspection (MVI) I would assume the tech doing the inspection would have check all of the required parts required by the ** Governmentbut that was well over three months ago and the sub frame obviously corroded to the point of needing replacementAll dealers are aware that *** will repair and replace the sub frame at no cost and that has been in place for two years nowI offered to help *** and as things go sometimes, I ran into a bit of *** the very evening that I spoke to ***I ***r and got up on the next morning and headed to ***I made contact with *** to let him know what was going on with me and offered him a free rentalhe told me not to worry about it that he'd take care of his business on his ownHe then sent me an email that was clearly meant for someone else and followed that up with an apology as I sent a picture of myself in the airport and a copy of my gate pass and told him that I don't lieI feel bad for *** but it is not my responsibility to take care of my customers vehicles after purchaseI did nothing wrong and as I know it, the grace period for MVI complaints has passed*** has had the vehicle for well over three months and it is a used vehicle and no one can predict when sensors will come on or go faultyI have been fair to *** and offered to help him in the ways that I could, but I am not in business to take care of customers vehicles long after the purchaseAs a good business person I can offer *** $*** just because I feel for him as I would for anyone
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept ***'s response as fair to cover a portion the repair costs that were needed to make the car drivableI understand there is risk with buying used cars however this was a $*** car after taxes *** and I was assured it was in great condition and completely check overI really like *** as a person and I hate that this happened at all ***Let me know if you would like me to stop by the dealer ship to be compensated or if you would prefer to mail a cheque
Thank you,
***
Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ [redacted] I sold [redacted] a [redacted] on January 23,for $ [redacted] and at that time there were no dash warning lights of any kind on April the 25th I received an email from [redacted] expressing his frustration with the [redacted] He mentioned the sub frame to meI told him that I would handle it for him and that I would give him a loaner vehicle while his was in getting the sub frame replaced with [redacted] I told him that we would take the car to another shop for the other repairs as they would not charge him as much for parts or labourDuring the inspection (MVI) I would assume the tech doing the inspection would have check all of the required parts required by the [redacted] Governmentbut that was well over three months ago and the sub frame obviously corroded to the point of needing replacementAll dealers are aware that [redacted] will repair and replace the sub frame at no cost and that has been in place for two years nowI offered to help [redacted] and as things go sometimes, I ran into a bit of [redacted] the very evening that I spoke to ***I [redacted] r and got up on the next morning and headed to [redacted] I made contact with [redacted] to let him know what was going on with me and offered him a free rentalhe told me not to worry about it that he'd take care of his business on his ownHe then sent me an email that was clearly meant for someone else and followed that up with an apology as I sent a picture of myself in the airport and a copy of my gate pass and told him that I don't lieI feel bad for [redacted] but it is not my responsibility to take care of my customers vehicles after purchaseI did nothing wrong and as I know it, the grace period for MVI complaints has passed [redacted] has had the vehicle for well over three months and it is a used vehicle and no one can predict when sensors will come on or go faultyI have been fair to [redacted] and offered to help him in the ways that I could, but I am not in business to take care of customers vehicles long after the purchaseAs a good business person I can offer [redacted] $ [redacted] just because I feel for him as I would for anyone Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept [redacted] 's response as fair to cover a portion the repair costs that were needed to make the car drivableI understand there is risk with buying used cars however this was a $ [redacted] car after taxes [redacted] and I was assured it was in great condition and completely check overI really like [redacted] as a person and I hate that this happened at all [redacted] Let me know if you would like me to stop by the dealer ship to be compensated or if you would prefer to mail a cheque Thank you, ***
Initial Business Response / [redacted] (1000, 10, 2015/08/24) */ when the vehicle arrived to her she was fine with it but did complain about a smell of gas and we thought maybe it was the gas cap not being on tight or something like that as there was no smell when it was here.the next day [redacted] complained that there was a loud noise coming from the [redacted] , it turned out to be the power steering fluid being low.this was caused by a faulty hydraulic hose under recall from [redacted] the gas smell was caused by a seeping fuel pumpit turns out that part was also on recall from [redacted] .I ended up taking the [redacted] back and delivering to [redacted] a very nice [redacted] I paid the shipping to [redacted] and the return shipping to [redacted] of the [redacted] [redacted] told me that she was unable to register the car in Ontario as she did not get the requested HST number from me but it is clearly on the bottom of the Purchase agreement[redacted] s old vehicle quit on her and she had to rent a vehicle and I will not pay for itI've done more then most people would have doneback in [redacted] was coming to [redacted] to pick up the [redacted] but still hadn't sent me the full amount for it as of the [redacted] before the day she was to fly hereshe asked on that day if she could come here on that [redacted] , pick up the vehicle drive home and then send me the money when she got home, I told her that I was unable to do that [redacted] I am in the hole to a tune in [redacted] that's what it has cost me to sell a vehicle to [redacted]
Initial Business Response /* (1000, 10, 2015/08/24) */
when the vehicle arrived to her she was fine with it but did complain about a smell of gas and we thought maybe it was the gas cap not being on tight or something like that as there was no smell when it was here.the next day*** complained
that there was a loud noise coming from the *** , it turned out to be the power steering fluid being low.this was caused by a faulty hydraulic hose under recall from*** the gas smell was caused by a seeping fuel pumpit turns out that part was also on recall from ***.I ended up taking the *** back and delivering to *** a very nice ***I paid the shipping to *** and the return shipping to *** of the *** told me that she was unable to register the car in Ontario as she did not get the requested HST number from me but it is clearly on the bottom of the Purchase agreement.***s old vehicle quit on her and she had to rent a vehicle and I will not pay for itI've done more then most people would have doneback in *** was coming to *** to pick up the *** but still hadn't sent me the full amount for it as of the*** before the day she was to fly hereshe asked on that day if she could come here on that ***, pick up the vehicle drive home and then send me the money when she got home, I told her that I was unable to do that *** *** I am in the hole to a tune in ***that's what it has cost me to sell a vehicle to *** ***
Initial Business Response /* (1000, 5, 2017/04/10) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
this is the very first time that I have heard anything about *** having an issue with her vehicleI moved to *** back on
November 1, and business hours are Monday to Friday from 8:am to 5:pmI checked my security system minutes ago and there are no attempts made by *** to contact me at this businessI sold *** a vehicle late and it came with a warranty from coast to coast warrantythe reason it had a warranty is so that my business runs smoothly and folks understand that dealers cant pay for their repairs as they drive and accumulate mileageI or my dealership hold no responsibility to *** or her vehicleI am available for her to call me during business hours and would never block her or any other customer from contacting me
Initial Consumer Rebuttal /* (3000, 7, 2017/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have records showing when we started calling *** with the electrical problem regarding this vehicleFirst calls were in Jan 2017, several times he always told us he would get back to us, but never didThe last time we talked to him was on Feb 15/when the vehicle broke down in TruroAgain he said he would call back, never didEvery time we try to call him since that day he has our phone number blockedHe only called back on April 11/after he got report from Revdex.com for usHowever the problem is not phone calls or the fact you can not get into his businessThe issue is he told Brad and myself in his office the vehicle came with a month "bumper to bumper" warranty and years power trainBrad asked him several times are you telling us is everything covered under this warranty, his reply was "how many times do I have to tell you everything is covered" this is why we purchased the vehicle from this dealerAgain I want a full refund for this vehicle if he is not going to cover the repair cost
Final Business Response /* (4000, 9, 2017/04/25) */
AS STATED TO THE Revdex.com OFFICE THE DAY AFTER I SENT IN MY REPLY TO THE CUSTOMER COMPLAINT THAT I RESPONDED THINKING OF ANOTHER CUSTOMER WITH THE SAME NAME THAT I NEVER HEARD FROM SINCE SHE PURCHASED HER VEHICLE
I INDEED HEARD FROM ***'S HUSBAND BRAD AND YES I SAID THAT I WOULD CONTACT THEM WHEN I HEARD FROM THE WARRANTY COMPANY REGUARDING THE CLAIM THAT THEY WERE TRYING TO MAKEI CONTACTED COAST TO COAST EARRANTY AND THEY SAID THET THE SENSORS THAT WERE FAULTY WERE NOT COVERED AND I PASSED THAT INFO ON TO BRADBRAD CONTACTED ME TO LET ME KNOW THAT HE WAS NOT HAPPY WITH THE RESULTS OF THE WARRANTYI GAVE *** AND BRD A COPY OF THE WARRAANTY BOOKLET AND A COPY OF THE CONTRACTI AS A SMALL CAR DAELER CANNOT BE RESPONSIBLE TO MAINTAIN CUSTOMERS VEHICLES AND THAT IS WHY I OFFER WARRANTY THROUGH COAST TO COAST WARRANTY
Final Consumer Response /* (4200, 11, 2017/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, while in the office at ***'s Auto Sales on the day we purchased the vehicle he explicitly told my husband and I that the vehicle that we purchased came with a "bumper to bumper" warranty for monthsWe had no idea if this warranty came from a company or the dealershipWe only know what was said, it did not matter who was given us the warranty, therefore we insist that the repair bills are covered as promised or a refund for the vehicle
*** ***
Initial Business Response /* (1000, 5, 2016/05/04) */
***
I sold *** a *** on January 23,for $*** and at that time there were no dash warning lights of any kind
on April the 25th I received an email from *** expressing his frustration with the ***He mentioned the sub frame to meI told him that I would handle it for him and that I would give him a loaner vehicle while his was in getting the sub frame replaced with ***I told him that we would take the car to another shop for the other repairs as they would not charge him as much for parts or labourDuring the inspection (MVI) I would assume the tech doing the inspection would have check all of the required parts required by the ** Governmentbut that was well over three months ago and the sub frame obviously corroded to the point of needing replacementAll dealers are aware that *** will repair and replace the sub frame at no cost and that has been in place for two years nowI offered to help *** and as things go sometimes, I ran into a bit of *** the very evening that I spoke to ***I ***r and got up on the next morning and headed to ***I made contact with *** to let him know what was going on with me and offered him a free rentalhe told me not to worry about it that he'd take care of his business on his ownHe then sent me an email that was clearly meant for someone else and followed that up with an apology as I sent a picture of myself in the airport and a copy of my gate pass and told him that I don't lieI feel bad for *** but it is not my responsibility to take care of my customers vehicles after purchaseI did nothing wrong and as I know it, the grace period for MVI complaints has passed*** has had the vehicle for well over three months and it is a used vehicle and no one can predict when sensors will come on or go faultyI have been fair to *** and offered to help him in the ways that I could, but I am not in business to take care of customers vehicles long after the purchaseAs a good business person I can offer *** $*** just because I feel for him as I would for anyone
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept ***'s response as fair to cover a portion the repair costs that were needed to make the car drivableI understand there is risk with buying used cars however this was a $*** car after taxes *** and I was assured it was in great condition and completely check overI really like *** as a person and I hate that this happened at all ***Let me know if you would like me to stop by the dealer ship to be compensated or if you would prefer to mail a cheque
Thank you,
***