Let me start by saying that I never post any reviews but I had to post a review about this business. This business doesn't even deserve 1star. My daughter just started school Thursday 8/16/18 and not once has she been to school on time nor brought back home at a descent time. They're customer service is absolutely horrible. They really don't have a clue on dealing with people and really don't know how to run a business. Believe all of the negative reviews you see. I read them before I enrolled my daughter in their service and really wanted to give them the benefit of the doubt. Unfortunately, I learned the hard way. Please, please, please listen to me and all the others. DO NOT USE PAUL'S bus service. Spread the word. They need to be shut down permanently.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please...
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]---10/30/17 -- Called consumer re: has she heard from business. She said the business never contacted her. She went to their office. They worked things out. Matter is resolved.
I tried to call on the 16th, requested to speak with the manager, she said that she was the mgr, and I asked to speak with owner, and she said that was the owner too. She called me an ignorant parent, and she asked for my son's name, and I said that I wouldn't give it to her and she said that...
because you're ignorant, and you don't want your son to get in trouble with the bus company. Then she lied and said that I called at 6:30 and I actually called at 5:32 and I have how she talked to me recorded and I have the times that I called up there.
We review the accounts during the month of February and March, letters are then sent to the customers who may have over paid or underpaid,. It is irrelevant whether the payment was missed, underpaid or overpaid, last month or three months ago we notified the customer as to what...
is still owed. If there was a payment missed we will addressed that on the last month and service will be denied. We do our payments on a nine month projections, so in May if there is no payment but if a payment is still do the student will not ride. The customer owes the missing payment.
The responds I recieved was totally false. She stated is was rude and that I never introduce myself nor child.I did I have phone calls to the company recorded and on the first call at 440 pm not 6pm. She is the owners wife thats why she dont have respect for no cause there is not consquences behind her behavior. Also I never was late on my payment I also have the yellow paper stating its due on the 15th not on the 13th. I also spoke to the bus driver he even stated the payment is due on the 15th. I feel she was having an horrible day and I became your target. I will never ever use this company and several other has stop the service due to her nasty attitude. Hopefully her husband will step up and fix this issues. I im requesting that my respond will be posted on Revdex.com websites. Also I will turn over phone calls and yellow paper on company to where it states payment due on the 15th not the 13th.
The parent called and asked for drop off time, she was instructed that we don't give drop off times, and the only time that we talk to the parent is for pick up times. The school does not instruct them to call us. I verified that with the school. She was told to ask the bus driver, approximate drop...
off time. She didn't like that answer, and she began to tell me to stop talking. I gave the phone to the other owner, and he told her the same thing. She needs to communicate with our customer, which is the school for further information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.do not accept the response made by the business to resolve this complaint. what she stated is false and I have a recording if both conversations. the school provided me with the number to call and request a drop off time. the family advocate instructed me to all Pauls bus service and that's what was done and to add the same day the response is dated for the bus driver happened to STOP showing up to pick up my child. every statement posted is supported by time stamped calls or pictures. feel
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Sept 19 -- Received call from [redacted] for the business; she was upset with content of complaint; she acknowledged events but had a different perspective. She stated the person making the complaint has never identified herself as the parent of a child that rides the bus. In this regard she and the business will not release information regarding a child to a person that calls without knowledge it is speaking with the parent.She acknowledged the child's bus payment was late and it was the driver's discretion whether to allow a child to ride the bus when a payment was late. She disputed that she was rude to lady when she called after the close of business.She stated that the parents of the child sign a contract that details the payment terms prior to being permitted to ride one of is buses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Let me start by saying that I never post any reviews but I had to post a review about this business. This business doesn't even deserve 1star. My daughter just started school Thursday 8/16/18 and not once has she been to school on time nor brought back home at a descent time. They're customer service is absolutely horrible. They really don't have a clue on dealing with people and really don't know how to run a business. Believe all of the negative reviews you see. I read them before I enrolled my daughter in their service and really wanted to give them the benefit of the doubt. Unfortunately, I learned the hard way. Please, please, please listen to me and all the others. DO NOT USE PAUL'S bus service. Spread the word. They need to be shut down permanently.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please...
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]---10/30/17 -- Called consumer re: has she heard from business. She said the business never contacted her. She went to their office. They worked things out. Matter is resolved.
I tried to call on the 16th, requested to speak with the manager, she said that she was the mgr, and I asked to speak with owner, and she said that was the owner too. She called me an ignorant parent, and she asked for my son's name, and I said that I wouldn't give it to her and she said that...
because you're ignorant, and you don't want your son to get in trouble with the bus company. Then she lied and said that I called at 6:30 and I actually called at 5:32 and I have how she talked to me recorded and I have the times that I called up there.
We review the accounts during the month of February and March, letters are then sent to the customers who may have over paid or underpaid,. It is irrelevant whether the payment was missed, underpaid or overpaid, last month or three months ago we notified the customer as to what...
is still owed. If there was a payment missed we will addressed that on the last month and service will be denied. We do our payments on a nine month projections, so in May if there is no payment but if a payment is still do the student will not ride. The customer owes the missing payment.
The responds I recieved was totally false. She stated is was rude and that I never introduce myself nor child.I did I have phone calls to the company recorded and on the first call at 440 pm not 6pm. She is the owners wife thats why she dont have respect for no cause there is not consquences behind her behavior. Also I never was late on my payment I also have the yellow paper stating its due on the 15th not on the 13th. I also spoke to the bus driver he even stated the payment is due on the 15th. I feel she was having an horrible day and I became your target. I will never ever use this company and several other has stop the service due to her nasty attitude. Hopefully her husband will step up and fix this issues. I im requesting that my respond will be posted on Revdex.com websites. Also I will turn over phone calls and yellow paper on company to where it states payment due on the 15th not the 13th.
The parent called and asked for drop off time, she was instructed that we don't give drop off times, and the only time that we talk to the parent is for pick up times. The school does not instruct them to call us. I verified that with the school. She was told to ask the bus driver, approximate drop...
off time. She didn't like that answer, and she began to tell me to stop talking. I gave the phone to the other owner, and he told her the same thing. She needs to communicate with our customer, which is the school for further information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.do not accept the response made by the business to resolve this complaint. what she stated is false and I have a recording if both conversations. the school provided me with the number to call and request a drop off time. the family advocate instructed me to all Pauls bus service and that's what was done and to add the same day the response is dated for the bus driver happened to STOP showing up to pick up my child. every statement posted is supported by time stamped calls or pictures. feel
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Sept 19 -- Received call from [redacted] for the business; she was upset with content of complaint; she acknowledged events but had a different perspective. She stated the person making the complaint has never identified herself as the parent of a child that rides the bus. In this regard she and the business will not release information regarding a child to a person that calls without knowledge it is speaking with the parent.She acknowledged the child's bus payment was late and it was the driver's discretion whether to allow a child to ride the bus when a payment was late. She disputed that she was rude to lady when she called after the close of business.She stated that the parents of the child sign a contract that details the payment terms prior to being permitted to ride one of is buses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]