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Paul's Moving Service

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Reviews Paul's Moving Service

Paul's Moving Service Reviews (2)

The customer was charged for 6.25 hours of labor at $85.00 per hour (for a 2-man crew). The initial estimate was for 5 hours of labor at $110.00 per hour (for a 3-man crew). That means the amount the customer was charged for labor, $531.25, was actually lower than the amount that was initially estimated ($550.00). The customer was been refunded the $40.00 for the furniture pads that were loaned to her. The customer is implying she had back pain because she helped with the moving of her items when in fact the only moving she did was the moving of the small items that she put in her car, and she told me she was planning on moving those items herself from the start anyway. She was complaining of pain during the move, but she made it clear that the pain was from kidney stones, not back pain. The customer repeatedly insulted and degraded the movers which was entirely uncalled for because the move, which was actually a very difficult one because of a large number of stairs and adverse weather conditions, was handled efficiently and professionally by the movers. The customer was not overcharged and no refund will be issued.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. My initial claim form was submitted to Paul's Moving Service on 5/29/2017.  I put down "wood damaged at the bottom" as the description.  However, I realized that it wasn't accurate so I submitted a revised claim form on 6/1/2017.  These damages are difficult to describe in words.  I have sent pictures which served as much better descriptions than words.   Please get the facts straight.  I've sent Paul's Moving Service pictures of damages on 6/8/2017.  Those pictures have built-in time information in them (they are jpeg files).  Also, the pictures show the flooring of the house (in Lexington) where Paul's Moving Service have left the piano which is different than the flooring in [redacted] apartment.   These pictures show that all the damages to the piano have been done when it was in Lexington.  They are evidences to prove that these damages were done by Paul’s Moving Service BEFORE any other mover was involved.  I hired another company to move the piano to [redacted] apartment AFTER I sent Paul’s Moving Service those picture on 6/8/2017.  I keep all emails between Paul’s Moving Service to back my claim.  Paul’s Moving Service is responsible for all the mentioned damages.   Only 2 movers out of 4 to unload a piano and letting a piano slide down the ramp is clearly a negligence  and not an accident.  Paul’s Moving Service told us they required four movers to handle a piano.  I  Agreeing to a job that their movers are apparently incapable of performing in order to get a business is a bad and unwise business practice.   Paul’s Moving Service is responsible for customer’s loss that is caused by such business practice.  Regards,
[redacted]

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Address: 10 Walnut Hill Park, Scarsdale, Massachusetts, United States, 01801-3755

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