Pauls Transmission

With regard to Mr [redacted] complaint we had our Regional Facilities Manager do an internal investigation of the steam room Based upon his analysis he found that the steam room is functioning properly and in compliance with the manufacturer and health department’s guidelinesThe issue we have been experiencing is due to members pouring cold water over the temperature sensor located in the steam room with the intent to increase the heat of the room beyond limits and manufacturer specificationsThis manipulation of the sensor results in temperatures over degrees, which appropriately shuts down the unit for safety reasonsOnce this occurs the system needs to return to the specified high limit or below and then our staff has to manually reset the boilerWe are actively seeking an application that would address this user related issue and prevent this problem from occurring Our General Manager [redacted] has tried to contact Mr [redacted] several times about this issue but has not heard backPlease advise should you need additional information and / or clarification

Complaint: ***
I am rejecting this response because: no fair resolution was ever achieved.
Regards,
*** ***

Dear Sir/Madam,   We have tried to come to an amicable resolution with [redacted]. Out of good faith we offered Ms. [redacted] three (3) months free, so we can make sure she got started the right way. Ms. [redacted] agreement with us has been canceled. At this point there is nothing else we can do. If [redacted] decides to come back to us there will be a note on her account in regards to the three (3) months free. We will honor it whenever she is ready.   Yours in good health,   Alyssa M[redacted] Member Services Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I understand how boiler shuts down . I just hope management would understand that I visit the wellness center 2x/week only and would love to use the steam rm for 10 mins only and I could not bec it always needed to get management attention to reset the boiler for the client that would wanted to use the steam rm for a short period of time. Wait time to complain and restart is longer than the actual usage of a single client. Unreliable = no good at all!  Better to have a fix/solution not just pointing out to the clients! Thank You!

With regard to Mr. [redacted] complaint we had our Regional Facilities Manager do an internal investigation of the steam room.  Based upon his analysis he found that the steam room is functioning properly and in compliance with the manufacturer and health department’s guidelines. The issue we...

have been experiencing is due to members pouring cold water over the temperature sensor located in the steam room with the intent to increase the heat of the room beyond normal limits and manufacturer specifications. This manipulation of the sensor results in temperatures over 95 degrees, which appropriately shuts down the unit for safety reasons. Once this occurs the system needs to return to the specified high limit or below and then our staff has to manually reset the boiler. We are actively seeking an application that would address this user related issue and prevent this problem from occurring.  Our General Manager [redacted] has tried to contact Mr. [redacted] several times about this issue but has not heard back. Please advise should you need additional information and / or clarification.

Sir/Madam:   We are in receipt of the complaint filed by [redacted].  As much as we understand that she is reporting her misunderstanding about the agreement, we have reviewed her membership agreement and our file and we can assure Ms. [redacted] that everything was done correctly. ...

All of our membership contracts are set up the same way to help avoid confusion. After the contract is signed and processed monthly billing starts on the date specified on contract. A member can cancel at any time or change their method of payment. The monthly membership dues would have  shown up on her credit card statements from the date her membership began. In addition, emails from our center managers were sent to welcome Ms. [redacted] to the center as a new member and to have her start with her complimentary personal training and nursing services.  Despite the monthly charges, Ms. [redacted] never contacted us until just recently.  Our memberships are very user friendly, they are all month to month, and only require one month’s notice to cancel at any time.  We never received notice from Ms. [redacted].   Despite the fact that we have a fully executed membership contract and we acted in accordance with the agreement, we would like to work with Ms. [redacted] to have her remain with us.  As of today we have canceled her membership to avoid any further billing.  In our effort to help her achieve the goals she originally joined with, we would like to help Ms. [redacted] get started the right way.  We would like to invite Ms. [redacted] back to the center at no additional cost for a period of three (3) months and set her up with her nurse and training appointments so that she can utilize the center’s full line of services and amenities.     In light of the circumstances we hope that this offer will be considered a fair resolution.  Please let me know if I can be of further assistance.    Yours in good health,    Alyssa M[redacted] Member Services Manager