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Paul's True Value Hardware/Lumber

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Reviews Paul's True Value Hardware/Lumber

Paul's True Value Hardware/Lumber Reviews (2)

Initial Business Response /* (1000, 5, 2016/05/04) */
[redacted]
I sold [redacted] a [redacted] on January 23,2016 for $[redacted] and at that time there were no dash warning lights of any kind....

on April the 25th I received an email from [redacted] expressing his frustration with the [redacted]. He mentioned the sub frame to me. I told him that I would handle it for him and that I would give him a loaner vehicle while his was in getting the sub frame replaced with [redacted]. I told him that we would take the car to another shop for the other repairs as they would not charge him as much for parts or labour. During the inspection (MVI) I would assume the tech doing the inspection would have check all of the required parts required by the ** Government. but that was well over three months ago and the sub frame obviously corroded to the point of needing replacement. All dealers are aware that [redacted] will repair and replace the sub frame at no cost and that has been in place for two years now. I offered to help [redacted] and as things go sometimes, I ran into a bit of [redacted] the very evening that I spoke to [redacted]. I [redacted]r and got up on the next morning and headed to [redacted]. I made contact with [redacted] to let him know what was going on with me and offered him a free rental. he told me not to worry about it that he'd take care of his business on his own. He then sent me an email that was clearly meant for someone else and followed that up with an apology as I sent a picture of myself in the airport and a copy of my gate pass and told him that I don't lie. I feel bad for [redacted] but it is not my responsibility to take care of my customers vehicles after purchase. I did nothing wrong and as I know it, the grace period for MVI complaints has passed. [redacted] has had the vehicle for well over three months and it is a used vehicle and no one can predict when sensors will come on or go faulty. I have been fair to [redacted] and offered to help him in the ways that I could, but I am not in business to take care of customers vehicles long after the purchase. As a good business person I can offer [redacted] just because I feel for him as I would for anyone.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept [redacted]'s response as fair to cover a portion the repair costs that were needed to make the car drivable. I understand there is risk with buying used cars however this was a $[redacted] car after taxes [redacted] and I was assured it was in great condition and completely check over. I really like [redacted] as a person and I hate that this happened at all [redacted]. Let me know if you would like me to stop by the dealer ship to be compensated or if you would prefer to mail a cheque.
Thank you,
[redacted]

Initial Business Response /* (1000, 10, 2015/08/24) */
when the vehicle arrived to her she was fine with it but did complain about a smell of gas and we thought maybe it was the gas cap not being on tight or something like that as there was no smell when it was here.the next day[redacted] complained...

that there was a loud noise coming from the [redacted] , it turned out to be the power steering fluid being low.this was caused by a faulty hydraulic hose under recall from[redacted] the gas smell was caused by a seeping fuel pump. it turns out that part was also on recall from [redacted].I ended up taking the [redacted] back and delivering to [redacted] a very nice [redacted]. I paid the shipping to [redacted] and the return shipping to [redacted] of the [redacted] told me that she was unable to register the car in Ontario as she did not get the requested HST number from me but it is clearly on the bottom of the Purchase agreement.[redacted]s old vehicle quit on her and she had to rent a vehicle and I will not pay for it. I've done more then most people would have done. back in [redacted] was coming to [redacted] to pick up the [redacted] but still hadn't sent me the full amount for it as of the[redacted] before the day she was to fly here. she asked on that day if she could come here on that [redacted], pick up the vehicle drive home and then send me the money when she got home, I told her that I was unable to do that [redacted] I am in the hole to a tune in [redacted]. that's what it has cost me to sell a vehicle to [redacted]

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Address: 1218 N Brazos St, Albuquerque, New Mexico, United States, 76692-2026

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