Paulsen's Powersports

7/30/2016To Whom It May Concern,Paulsens Powersports57th StN.Great Falls, MI 59405Phone: 406-761-0303Fax: 406-727-3182E-mail: [email protected] To Whom It May Concern,We did not receive this complaint until today as it was addressed to [redacted] ***AveSand forwarded to us, Paulsen's Powersports at 57th StNI am responding immediately The motorcycle was brought to us in May, 2016, with the owner complaining that the previous repairsperformed by Addictive Powerspons were not performed properly Having purchased the business on April 4, from Addictive Powersports it is stated in my purchaseagreement that I assume "no liabilities" from the previous ownerHowever in an attempt to maintaingood customer relations I said that we would take a look at his problemIn hind-site, I should haveadvised him to contact the former owner My mechanics had a difficult time starting the bike when it first arrived but it started after or moreattempts as it was floodedThe mechanics checked the clutches and they were fine but the motor had anoticeable lack of power, and upon further inspection found the piston skirts to have serious scratchesand a very "dry" unlubricated presenceI spoke with my shop foreman and advised him to then inspectthe oil injection pump for proper operation and in doing so he found that the gear that drives the oilpump was missingThis gear had to have been removed by someone before the bike came to us.Possibly when it was taken to Addictive Powersports or sometime in bewteen It is my opinion that the owner misdiagnosed his last problem with the bike as a clutch problem whenin fact it was a lack of power in the engine, caused by a scored piston causing a lack of compression.Damage to the piston was ultimately caused by the absence of oil being injected into and mixed withthe gas to lubricate the motorWhere the drive gear for the oil pump went, I don't knowBut I canguarantee that it was missing when we inspected the bike The statement made by the customer, accusing us of stealing or cannibalizing his bike is absurd, as weare a commercial repair shop doing hundreds of repairs every year and.it would be very difficult tomaintain a customer base and agood reputation (which we have) if we were to cannibalize or stealparts from our customers' unitsWe nonnally don't even work on din bikes and the motor didn't get damaged here as we only ran it fortwo or three minutes at most I do not know who is responsible for the motor damage or who removed the drive gear to the oil pump,but it most certainly is not and was not usPerhaps the person should contact the owner of AddictivePowersports who did the original work on his bike Respectfully,Jay P [redacted] Owner Paulsen's Powersports

To Whom it May Concern,Mr [redacted] accepted the trailer and towed it from our dealership without a complaintWe spent anhour to an hour and a half going over the unit before he leftIt was not until about a month went bythat he started to complain about the door being to tall and the ladder rack being overbuiltBy then itwas too late to complain as he had accepted it as it was built and towed it from our dealershipIf hehadn't accepted it and towed it home as it was I might have understood, but being a special order trailer, when you accept it as built and tow it from our dealership then wait two or more weeks to complain,I'm sorry I can't alter a made to order trailer.Jay D P [redacted] Owner Paulsen's Powersports*Please view attached document

Complaint: [redacted] I am rejecting this response because: Paulsen's is contractually obligated to sell products according to what his contracts stateIn my case, I have specific sizes in a written contract (which I detail in my original complaint) that we agreed to before construction began on this custom trailerJay P [redacted] 's defense is that I had the opportunity to verify the sizes of the trailer during the walk-through, but did notJust because he guided the orientation in such a manner that I didn't put a tape measure to all parts of the trailer doesn't mean he is absolved of complying with our contractHe states that our contract ended when I drove off the lotHe seems to think a minute warranty is enoughI disagreeI believe I am legally entitled to what the contract states and that driving off of the lot does not absolve him of complying with the contractThis is a rather large mistake on Jay P [redacted] 's part and he is not taking ownership of itHe has a legal and ethical obligation to fulfill his contractsMy complaints aren't subtle differencesI'm not complaining about an offensive shade of beigeI'm not complaining about a quarter of an inch difference in widthRegarding the width, inches is a significant loss of space in a X cargo trailerInstead of having an inch shelving unit on one side and a inch shelving unit on the other side, I now have to to accept both shelving units be inches in order to maintain a walkway in the middleThis is a significant, practical differenceThen there is the incorrect door and the incorrect solar rackIf he chooses not to take ownership for his mistakes and tries to blame the customer for not noticing every mistake withing a minute window, he is engaging in poor business practiceI would like to emphasize that I'm not asking for a new trailer, although I easily could as I am entitled to a trailer built per our contract, not the in any way he feels like as long as he can get his customers to drive his product off the lot before noticing any discrepanciesNor am I asking for a large financial reimbursementInstead of insisting on a new $dollar trailer built per our mutually agreed upon contract, all I'm asking for is Jay to pay for the repair of the solar rackThat cost is going to be an extremely modest amount of about $ Sincerely, [redacted]

7/30/2016To Whom It May Concern,Paulsens Powersports57th StN.Great Falls, MI 59405Phone: 406-761-0303Fax: 406-727-3182E-mail: [email protected]
To Whom It May Concern,We did not receive this complaint until today as it was addressed to *** *** ** *** ***AveSand
forwarded to us, Paulsen's Powersports at 57th StNI am responding immediately
The motorcycle was brought to us in May, 2016, with the owner complaining that the previous repairsperformed by Addictive Powerspons were not performed properly
Having purchased the business on April 4, from Addictive Powersports it is stated in my purchaseagreement that I assume "no liabilities" from the previous ownerHowever in an attempt to maintaingood customer relations I said that we would take a look at his problemIn hind-site, I should haveadvised him to contact the former owner
My mechanics had a difficult time starting the bike when it first arrived but it started after or moreattempts as it was floodedThe mechanics checked the clutches and they were fine but the motor had anoticeable lack of power, and upon further inspection found the piston skirts to have serious scratchesand a very "dry" unlubricated presenceI spoke with my shop foreman and advised him to then inspectthe oil injection pump for proper operation and in doing so he found that the gear that drives the oilpump was missingThis gear had to have been removed by someone before the bike came to us.Possibly when it was taken to Addictive Powersports or sometime in bewteen
It is my opinion that the owner misdiagnosed his last problem with the bike as a clutch problem whenin fact it was a lack of power in the engine, caused by a scored piston causing a lack of compression.Damage to the piston was ultimately caused by the absence of oil being injected into and mixed withthe gas to lubricate the motorWhere the drive gear for the oil pump went, I don't knowBut I canguarantee that it was missing when we inspected the bike
The statement made by the customer, accusing us of stealing or cannibalizing his bike is absurd, as weare a commercial repair shop doing hundreds of repairs every year and.it would be very difficult tomaintain a customer base and agood reputation (which we have) if we were to cannibalize or stealparts from our customers' units. We nonnally don't even work on din bikes and the motor didn't get damaged here as we only ran it fortwo or three minutes at most.
I do not know who is responsible for the motor damage or who removed the drive gear to the oil pump,but it most certainly is not and was not usPerhaps the person should contact the owner of AddictivePowersports who did the original work on his bike
Respectfully,Jay P***Owner Paulsen's Powersports

The consumer came in multiple times requesting changes and revisions to the orderHe had requested a solar rack be installed, I explained to him that we had nothing to do with the rack installed on the trailerThe manufacturer only has a ladder rackWe don't do aftermarket repairs/modificationsIf that was something he wished to have, he would have to do that separately, outside of our agreement When this consumer accepted the trailer, we went over the trailer top to bottomHe measured the length, checked the axles and he verified all items were in placeThe only thing he mentioned to his dissatisfaction was the ladder rack and I reminded him about our previous conversationsHe measured the length of the trailer, I think he may have also measured the width, seeing as he checked everything else to spec The consumer was presented with and signs off on the MSO (Manufacturers Statement of Origin) which specifies the dimensions and specifications of the trailerTitle application & Warranty Registration that gets sent to the courthouse that gives the owner what they need to get their title Again, Mr*** accepted the trailer and towed it from our dealership without a complaintWe spent an hour to an hour and a half going over the unit before he leftIt was not until about a month went by that he started to complain about the door being too tall and the ladder rack being overbuiltBy then it was too late to complain as he had accepted it as it was built and towed it from our dealershipIf he hadn't accepted it and towed it home as it was I might have understood, but being a special order trailer, when you accept it as built and tow it from our dealership then wait two or more weeks to complainI'm sorry I can't alter a made to order trailer

To Whom it May Concern,Mr*** accepted the trailer and towed it from our dealership without a complaintWe spent anhour to an hour and a half going over the unit before he leftIt was not until about a month went bythat he started to complain about the door being to tall and the ladder rack
being overbuiltBy then itwas too late to complain as he had accepted it as it was built and towed it from our dealershipIf hehadn't accepted it and towed it home as it was I might have understood, but being a special order trailer, when you accept it as built and tow it from our dealership then wait two or more weeks to complain,I'm sorry I can't alter a made to order trailer.Jay D P***Owner Paulsen's Powersports*Please view attached document

Complaint: ***
I am rejecting this response because: Paulsen's is contractually obligated to sell products according to what his contracts stateIn my case, I have specific sizes in a written contract (which I detail in my original complaint) that we agreed to before construction began on this custom trailerJay P***'s defense is that I had the opportunity to verify the sizes of the trailer during the walk-through, but did notJust because he guided the orientation in such a manner that I didn't put a tape measure to all parts of the trailer doesn't mean he is absolved of complying with our contractHe states that our contract ended when I drove off the lotHe seems to think a minute warranty is enoughI disagreeI believe I am legally entitled to what the contract states and that driving off of the lot does not absolve him of complying with the contractThis is a rather large mistake on Jay P***'s part and he is not taking ownership of itHe has a legal and ethical obligation to fulfill his contractsMy complaints aren't subtle differencesI'm not complaining about an offensive shade of beigeI'm not complaining about a quarter of an inch difference in widthRegarding the width, inches is a significant loss of space in a X cargo trailerInstead of having an inch shelving unit on one side and a inch shelving unit on the other side, I now have to to accept both shelving units be inches in order to maintain a walkway in the middleThis is a significant, practical differenceThen there is the incorrect door and the incorrect solar rackIf he chooses not to take ownership for his mistakes and tries to blame the customer for not noticing every mistake withing a minute window, he is engaging in poor business practiceI would like to emphasize that I'm not asking for a new trailer, although I easily could as I am entitled to a trailer built per our contract, not the in any way he feels like as long as he can get his customers to drive his product off the lot before noticing any discrepanciesNor am I asking for a large financial reimbursementInstead of insisting on a new $dollar trailer built per our mutually agreed upon contract, all I'm asking for is Jay to pay for the repair of the solar rackThat cost is going to be an extremely modest amount of about $
Sincerely,
*** ***