Pavement Treatments, Inc.

ABC is recommending this dispute be arbitrated by the Revdex.com - Please let me know when this can occur and if the customer agrees to it - Over the last few years ABC has issued approximately $1,worth credits @ approx$per service, that is a lot of credits - I do not think the claim that we
never, or 10% of the time, have issued her credits is a factual statement - ABC disputes this claim and we would welcome the opportunity to present our case to an arbitratorThank youNorman

I received a report from my Operations Manager and Rodent Supervisor who were onsite 4-13-2017, they found an inconspicuous rodent entry point between the second story deck addition and the home itself - This area has now been sealed - We feel confident that the home is sealed and our Rodent Supervisor will be on site next week to check the traps and the home again - We are willing to discount the landscape work scheduled for the 24th of this month by $as agreed by Mr***ABC will be on site to do the landscape work, pending any weather delays, on April 24thThank youNorman

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Although I don't believe the $discount is enough, being I purchased three different services (it doesn't amount to a 10% discount), for the amount of time, effort and hassle I have experienced throughout the buying process And because I still have issues, I have accepted the offer just to move on From my experience customer service is not one of importance as their marketing describes I am glad to say as of yesterday, the landscaping crew did an excellent job and provided great customer service

The customer is correct in their understanding of the situation - There should not have been a charge associated with this service or his home - ABC has contacted the customer to let them know we have issued credits to the account to get it to a zero balance - ABC has notified the appropriate
collection agency personnel and they have pulled it from their system - This process might take a few days to completeABC, and I, would like to apologize for this situation - The paperwork was submitted on the wrong address and this should never have occurred for this serviceAgain, thank you for your assistance in this matter and we are truly sorry it has occurred***

*** *** ***
I apologize if there was
any confusion on the understanding of the insect, it's biology & habits and
the warranty ABC offers on
this insect - There are many fail-safes in our
process to try and prevent this from happening - Prior to doing any bed bug
work, we have personnel, and paperwork, explain this process, and warranty,
many times prior to, and after, any bed bug work - This is done because we know
the complexity of the insect, habitat, biology, how it enters a structure, the
preparation for a treatment and the actual heat treatment itself
Apparently we have
failed to articulate this, in this instance, but in no way did we fail in
providing the service we were hired to do - ABC provided the agreed heat treatment in February and cleared the home in March with our KTeam - I have reviewed the account, notes, signed agreements & prep sheets, voice recordings and the pest control technician reports and there is no mention of another bed bug issue until 7-25-with a message to our office - The service was performed and cleared, that is where our warranty stops - If the home was cleared in late March and we did not know anything about an issue until months later, when the complaint says the customer contacted ABC, we would recommend another inspection to try and determine the severity of the problem and make an action plan from there - That would involve an additional cost to the customerThere are way too many factors that are out of our control after a heat treatment has been performed - The home owner may re-introduced a problem from their travels, locally or abroad - The homeowner still may not know where the original issue came from, which might prohibit them from pinpointing a possible re-infestation site - Various friends, family and guests that visit the home are always a possibility for re-infestation, especially if you do not know where they originally came from - Stored items at another location, purchased items also can be the reason for a re-infestationI mention all these things to explain why ABC has chosen to not carry an extended warranty past the last KTeam inspection - Again, not knowing where the new problem or old problem came from or when it was introduced is always going to be questionable - If other companies choose to carry longer warranties, that would be their business decision - That another company can make a blanket statement that it "is not a re-infestation" is totally without merit - This insect can literally come back to a location the very next day in many ways - This insect is usually carried directly into the home and can be at anytime - Calculating the possible re-infestation treatment costs into an original cost would be cost prohibitive for most any customerI am sorry for any miss-understanding, or confusion on the return trips/calls after you reached out to ABC in JulyNorman

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me; however, I would like appreciate ABC to send me a No Charge invoice

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

I am sorry about the lag time in communication as we are waiting on the customer to respond to us in reference to the additional work we have done - ABC has been in communication with the customer since the complaint was made and we have been out to the home numerous times since then - ABC was
waiting on the correct paint color before we went back to the home - This has been purchased and services have been performed at the home - The last communication, Miss *** was to get with her husband so he/they could review the additional work we have done - To date we have not heard back from them - ABC did the work on 8-7-2015, followed up with them on the 11th and as of yesterday left another message for them to call our supervisorABC is confident this issue will be completed to the customers satisfaction - Once we have their feedback we will formulate any additional plan from that pointNorman

[redacted]
our accounting staff has credited the account for $42.76 in questionsorry for the mistakethank younorman

[redacted]the request from the customer has been done - there was a $100.00 credit issued to the account and on 9-2-15 the customer paid the remaining balance owed - abc has confirmed the timer mechinism that was installed works properlythank younorman

I am sorry for any inconvenience this has caused,All services have been cancelled out of the system and a credit memo has been sent to our accounting team to remove the outstanding balanceThank youNorman

we have reached out to the customer via phone and email, we are awaiting a response - our goal is to return to the home and solve the issues the customer is currently having - our office manager will be handling the schedule and he will be sending a supervisor for the service - abc will not be...

charging anything for this service - if the customer would like to cancel after we have solved the issue, abc will honor that request, of course, abc would like to keep them as a customer if they are comfortable with our servicei have instructed our accounting staff to credit the $91.99 off the account, and they have already completed that taskagain, I am sorry for any inconvenience this situation has caused, and abc looks forward to serving you, the customer, in the futurewe look forward to hearing from youthank you[redacted]

I have spoken to the customer and all services have been cancelled and the check for $93.10 will be put in the mail tomorrow as instructed by the customersorry for the inconvenience[redacted]

I appreciate you reaching out to ABC for services and I am truly sorry we have not met your expectations - Since Mr. [redacted] has not paid for his service done in May of this year, there will be no refund issued, just a credit to the account - I will send the request through the proper channels...

here and it will be taken off his account - It appears that he has gone another direction with another company and they have met his needs - ABC wishes him well with his new service provider Thank you[redacted]

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  [redacted] Sent: Sunday, September 04, 2016 11:05 AM To: drteam <[email protected]> Subject: Complaint [redacted]   This complaint was satisfactorily resolved. Thank you for your help. Deenya [redacted]

[redacted] #[redacted]abc has been in contact with the customer and we have re-submitted the paperwork to get the rebate issued and the customer has allowed abc and our designated contractors to fix the water damage that has occurredthank younorman

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your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received word that the rebate has been approved & a check should be issued by the middle of October.  I am still trying to set up a time for the water damage to be repaired.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me only if the debt is totally dissolved. I never said that credits were never issued in any case. The fact that they had to issue credits in the past and in the amount that they have stated indicates the shoddy work that I have experienced as a customer. They were poor performers in which I tried to stay with a company that I initially respected and believed that they would actually get a crew who would do the right thing.
This last complaint speaks to the work that they NEVER rectified despite the videos and photos indicating the non-performance of the varied crews that were sent out.  The assigned Supervisor(s) were not effective in motivating the crews to do respectable work. Despite all of this, I paid more than half of what was owed of my final bill. I requested that the balance be waived or credited....and was denied.In the final analysis, the final balance in all fairness should be waived considering the shoddy work that was performed at this residence. I experienced them lying about doing work that was never done, they cut the front...not the back then they got in the truck and drove off, the blew leaves into the fence line of my yard and the neighbors yard, they blew leaves around the yard without collecting them, they would check off items of completion that were never touched, they would blow trash and debris in my neighbor's yard (until she ran out and stopped them), they would also blow trash and debris into the street (littering), and finally they would put off coming (without my input) for more than two cycles. By then the yard would be extremely tall.Further, the final condition upon acceptance is that this debt after waiving the current (said) balance should NEVER appear on my credit. To do so will be extremely unjust.  I have had to endure charges that should have been added to those that were credited back to the account that was used to pay them.If or when the aforementioned is done, I will accept the agreement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me meaning ABC will review my receipts and refund my expenses.

I apologize for any misunderstanding on this matter,I have instructed our accounting team to adjust the dollar figure off her account and remove her from any collections process - the account has been closedthank younorman