We regret the time this has taken to resolve; Bayshore is a customer focused company and after further review and discussions with the customer we were able to offer a good faith gesture towards customer relations, which was accepted by the customer and will bring this to closure Kind regards,Bayshore Transportation System, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello, We are extremely sorry that Bayshore did not meet Mr***'s expectations; it is always our intent to go above and beyond a customers expections I would like to address some of the comments regarding the agreement signed for regarding services promised During the initial contact we were going to attempt to pack the necessary items prior to the move; however, after reviewing the schedules we reached out and confirmed with the cusotmer it would be okay to push until move day - it was agreed upon With regards to the TV; Allied does have a sample TV on their site regarding coverage - however, that photos is strictly about when an electronic items is dropped or cracked and only covered if external damage has occured Apparently have some investigation via our Claims Manager, it was decided once the TV was inspected it did in fact show some external damage, thus a check was sent to Mr [redacted] for the TV damage - which was accepted on Sept15, We hope this is satisfactory to Mr [redacted] and again our apolgizes for not meeting his initial expectations.All the best, [redacted]
Hello, Thank you for forwarding this information to us for further clarificationPlease accept this as a statement of response for the complaint that was recently posted against our Bayshore facility located in Newark, DEWe are sorry to hear that the customer is dissatisfied with the claims process - Our Claims Manager and Co-Owner reviewed this claim together a number of times and would be happy to speak on this matter more - please feel free to contact [redacted] to discuss this futher or let us know if its better to reach out to discuss at a time that's convenient for the cusotmerAgain we are sorry to hear that the cusotmer is not satisfied and we look forward to further discussions when its convenient in order to clarify some of this process furtherKind Regards,Bayshore Moving & Storage
Thank you for forwarding the response; we welcome additional conversationns with the customer in this matter The VP Sales, whom the customer spoke with previously will reach out to discuss this further We understand the frustration of the customer and wiling to further dialogue regarding the signed repair docs and any other concerns in order to come to a satisfactory resolution Our VP/Sales will reach out ASAP Kind Regards,K
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me regarding the claimed items and said they would send a reimbursement towards the claim Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12703296, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this step toward resolution is satisfactory to me Regards,
Hello, Thank you for bringing this matter to our attention We strive to perform every move to the best of our ability and unfortunately as the nature of the industry dictates there are sometimes claims involved However, we do strive to respond to all claimed information as quickly as it is brought to our attention in an effort to resolve to the customers satisfaction if possible - thus [redacted] our Claims Manager did speak with the customer and discussed that the initial claim filing was denyed due to the claim filing deadline, which is protocol for the Pennsylvania guidelines The information was not noted at delivery and the claim was brought to his attention beyond the day deadline We have settled and reimbursed for the initial claimed damaged items in the amount of $559.50, and as a goodwill gesture would like to extend a final offer of an additional $to assit with the claimed missing items Please confirm if we need to discuss further and allow the check to be processed and sent within the week.Thanks again for bringing this matter to our attention.Kind Regards, [redacted] Consumer Sales Manager
Hello, thank you for your correspondence in the attempt to resolve the TV/Base - claim issue We will continue to provide whatever support we can in order to resolve this matter to Ms [redacted] 's satisfaction Our Claims Manager has been trying to contact via email with no luck as we don't have a working phone number for the cusotmer it would be helpful if Ms [redacted] would contact [redacted] in order to discuss this matter further Thank you
We regret the time this has taken to resolve; Bayshore is a customer focused company and after further review and discussions with the customer we were able to offer a good faith gesture towards customer relations, which was accepted by the customer and will bring this to closure Kind regards,Bayshore Transportation System, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello, We are extremely sorry that Bayshore did not meet Mr***'s expectations; it is always our intent to go above and beyond a customers expections I would like to address some of the comments regarding the agreement signed for regarding services promised During the initial contact we were going to attempt to pack the necessary items prior to the move; however, after reviewing the schedules we reached out and confirmed with the cusotmer it would be okay to push until move day - it was agreed upon With regards to the TV; Allied does have a sample TV on their site regarding coverage - however, that photos is strictly about when an electronic items is dropped or cracked and only covered if external damage has occured Apparently have some investigation via our Claims Manager, it was decided once the TV was inspected it did in fact show some external damage, thus a check was sent to Mr [redacted] for the TV damage - which was accepted on Sept15, We hope this is satisfactory to Mr [redacted] and again our apolgizes for not meeting his initial expectations.All the best, [redacted]
Hello, Thank you for forwarding this information to us for further clarificationPlease accept this as a statement of response for the complaint that was recently posted against our Bayshore facility located in Newark, DEWe are sorry to hear that the customer is dissatisfied with the claims process - Our Claims Manager and Co-Owner reviewed this claim together a number of times and would be happy to speak on this matter more - please feel free to contact [redacted] to discuss this futher or let us know if its better to reach out to discuss at a time that's convenient for the cusotmerAgain we are sorry to hear that the cusotmer is not satisfied and we look forward to further discussions when its convenient in order to clarify some of this process furtherKind Regards,Bayshore Moving & Storage
Thank you for forwarding the response; we welcome additional conversationns with the customer in this matter The VP Sales, whom the customer spoke with previously will reach out to discuss this further We understand the frustration of the customer and wiling to further dialogue regarding the signed repair docs and any other concerns in order to come to a satisfactory resolution Our VP/Sales will reach out ASAP Kind Regards,K
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me regarding the claimed items and said they would send a reimbursement towards the claim Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12703296, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this step toward resolution is satisfactory to me Regards,
Hello, Thank you for bringing this matter to our attention We strive to perform every move to the best of our ability and unfortunately as the nature of the industry dictates there are sometimes claims involved However, we do strive to respond to all claimed information as quickly as it is brought to our attention in an effort to resolve to the customers satisfaction if possible - thus [redacted] our Claims Manager did speak with the customer and discussed that the initial claim filing was denyed due to the claim filing deadline, which is protocol for the Pennsylvania guidelines The information was not noted at delivery and the claim was brought to his attention beyond the day deadline We have settled and reimbursed for the initial claimed damaged items in the amount of $559.50, and as a goodwill gesture would like to extend a final offer of an additional $to assit with the claimed missing items Please confirm if we need to discuss further and allow the check to be processed and sent within the week.Thanks again for bringing this matter to our attention.Kind Regards, [redacted] Consumer Sales Manager
Hello, thank you for your correspondence in the attempt to resolve the TV/Base - claim issue We will continue to provide whatever support we can in order to resolve this matter to Ms [redacted] 's satisfaction Our Claims Manager has been trying to contact via email with no luck as we don't have a working phone number for the cusotmer it would be helpful if Ms [redacted] would contact [redacted] in order to discuss this matter further Thank you