PavingStone of San Diego Inc

RE: ID [redacted]
Paving Stone of San Diego has been in contact with Mr.
[redacted] continually for several months regarding his issues. We have also had
the manufacturer of the sealer used on Mr. [redacted]’s project contact Mr.
[redacted]. The manufacturer stated that the sealer had not failed and...

that over
a period of time the sealer seeps into the pavers and the joint sand. The
sealer is used for joint stabilization. Paving Stone of San Diego offered to
reseal Mr. [redacted]’s project at no cost. The offer was not accepted.
Paving Stone of San Diego on its original installation
installed all pavers per industry standards. 
After the original installation was completed Mr. [redacted] directed the
onsite installation crew to remove all perimeter pavers including around the
entire pool coping and install those pavers tight to the pool coping and all
perimeter areas. This request was given to the onsite crew after the Jobsite Manager had left the premises. The installation crew followed Mr. [redacted]’s
direction and now he is requesting Paving Stone of San Diego to remove and
re-install all borders leaving an expansion joint space as was done on the
original installation per industry standards.
Paving Stone of San Diego was not given the ability to
respond to his request to re cut the boarders as the request was never proposed
to the Jobsite Manager. All such requests need to be approved by the Jobsite
Manager and the Construction Manager with a change order issued and signed by
all prior to any work being done. We were never afforded the opportunity as Mr.
[redacted] directed the onsite crew once the Jobsite Manager was off premises.
The expansion joint material requested by Mr. [redacted] is installed
by pool contractors when coping is installed. Paving Stone of San Diego does
not install this material as we are not a licensed pool contractor. Paving
Stone of San Diego offered to share the cost to remove and re-install the
perimeter pavers adjacent to the pool coping. To date any offers made to Mr.
[redacted] have not been responded to or accepted.