RE: ID [redacted] If the planters are lower, or downhill, from the drain then this statement is true If the lowest point of the patio is the drain opening then it is falseWe would like to see photos if possibleOur pictures clearly show the drains being lower than the plantersIf the drain was installed incorrectly We will be happy to fix itPlease send any pictures you have to [redacted] If installation is unsafe and base thickness is an issue then this must be corrected separately as a separate correctable defectWe were not aware of the multiple issuesPlease feel free to call [redacted] directly at [redacted] He will gladly handle this personally
RE: ID [redacted] If the planters are lower, or downhill, from the drain then this statement is true If the lowest point of the patio is the drain opening then it is falseWe would like to see photos if possibleOur pictures clearly show the drains being lower than the plantersIf the drain was installed incorrectly We will be happy to fix itPlease send any pictures you have to [redacted] .If installation is unsafe and base thickness is an issue then this must be corrected separately as a separate correctable defectWe were not aware of the multiple issuesPlease feel free to call [redacted] directly at [redacted] He will gladly handle this personally
We had Paving Stone of San Diego place stones in our driveway, back yard and front walksWe have been complaining repeatedly over three weeks because there is a loose step in the back that collapses whenever someone steps on it and several stones in the front are no longer level with each other and pose a tripping hazard No one has responded
RE: [redacted] We have reviewed the complaint concerning the drains on this projectThe area we installed pavers in did not increase the volume of water by increasing the areaWe did not install, change flow or increase the burden on the drainsThe full patio has a +/-2% minimum fall grade to the lowest points in the middle of the yardWe added an additional feet of drain line and a second drain cap further away from the structure If we were to put drains in the locations requested it would have created many issues: The first drain opening would have been in their planter which is about feet closer to the back door and would have flooded into the back garage door If the backyard stayed with the same grade as before there would be puddles everywhere because it is not permeable like the playground cover wasIt would have been level and would not drain at all To have the planter drains work the project would have had to be graded towards the plantersThe edge opposite the planter is an inch sitting wallThe elevation at the sitting wall would need to be raised ¼ inches making the existing sitting wall inches tallThe minimum ICPI grade requirement is 3/16” to ¼” per foot for property drainageThe still existing concrete, which we did not install, was graded away from the back door, missing the two small new planters This was a heavy rain, adding more openings will not allow gravity fed drains to move fasterMany of the streets around this area had heavy soil erosion due to these rainsWe would be happy to add the three drain, for costif we knew it would helpSincerely,Paving Stone of San Diego, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The rain water travels to the least point of resistents, such as the lowest point which is my planter boxesThe drains in which Paving Stone of San Diego used were previously installed The only install of the drains was to extend the opening to the height of the paver They used rock and soil to adjust to the needed height making a very unstable and hazardous walk way There are multiple drains that are in the area that accepted the heavy rains without issues During the heavy rain the water went to the lowest point, in which there are multiple photos that were provided The drains should have never been placed in the middle of the paved area The results are evident that a cost saving was used as we found out like in the lack of or not at all of the road base that all paving is needed for support Overall this company did not do what they stated they wiuld do during the initial estimate Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My anger could not escalate very quickly because it took them more than three weeks to get back to me and they never told me that the only person capable of helping me was on a vacation to Hawaii When they tried to contact me, they used an old number from more than years ago, not the current number from a job less than two years prior A clerk, who turned out to be his wife, kept on telling me he would contact me but he never did until I replied to one of her e-mails that it must be a [redacted] to have to take the hits for a boss who fails to keep his wordNow he found the right number!! It's been weeks and our house still has not been listedWe haven't had an open houseWe have no rotten screens or rusty jacks holding up the house; [redacted] rebuilt it in A recent inspection by a structural engineer, in preparation to listing the house, found no deficienciesFrench drains were installed in when the pool was installed and the area under the house has stayed dry ever sinceThe agent who contacted me was rude from the start, not even identifying what company he was calling from until I had to askThere is no issue due to movement; the step is simply falling down in the middle of staircase with the others still solid I used no profanity at any time; I just got tired of the old runaround of tomorrow, tomorrow, tomorrow and tomorrow never cameThey couldn't even find a phone number, much less identify a defective productWhen I mentioned a local TV troubleshooter named [redacted] ***, Paving Stone's reply was go ahead, we have him in our pocket from a job a few years back Regards, [redacted]
After speaking with the owner of our company we wish to proceed to Arbitration on this complaintWe feel that our initial response covered all issues Thank you, [redacted] Paving Stone of San Diego, Inc
RE: ID [redacted] Paving Stone of San Diego has been in contact with Mr [redacted] continually for several months regarding his issuesWe have also had the manufacturer of the sealer used on Mr [redacted] ’s project contact Mr [redacted] The manufacturer stated that the sealer had not failed and that over a period of time the sealer seeps into the pavers and the joint sandThe sealer is used for joint stabilizationPaving Stone of San Diego offered to reseal Mr [redacted] ’s project at no costThe offer was not accepted Paving Stone of San Diego on its original installation installed all pavers per industry standards After the original installation was completed Mr [redacted] directed the onsite installation crew to remove all perimeter pavers including around the entire pool coping and install those pavers tight to the pool coping and all perimeter areasThis request was given to the onsite crew after the Jobsite Manager had left the premisesThe installation crew followed Mr [redacted] ’s direction and now he is requesting Paving Stone of San Diego to remove and re-install all borders leaving an expansion joint space as was done on the original installation per industry standards Paving Stone of San Diego was not given the ability to respond to his request to re cut the boarders as the request was never proposed to the Jobsite ManagerAll such requests need to be approved by the Jobsite Manager and the Construction Manager with a change order issued and signed by all prior to any work being doneWe were never afforded the opportunity as Mr [redacted] directed the onsite crew once the Jobsite Manager was off premises The expansion joint material requested by Mr [redacted] is installed by pool contractors when coping is installedPaving Stone of San Diego does not install this material as we are not a licensed pool contractorPaving Stone of San Diego offered to share the cost to remove and re-install the perimeter pavers adjacent to the pool copingTo date any offers made to Mr [redacted] have not been responded to or accepted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The house sold at first open house so it is no longer my problem If you e-mailed a business and they returned your e-mail with a call the next business day; then you told them you were not a new customer but a repeat customer who had a problem that needed to be fixedThen you heard nothing for three weeks despite leaving messagesWhat would YOU think about this business., I was never rude to any employee but I did leave sarcastic messages regarding the person who failed time and time again to call me back,which was the only thing that finally drew a responseI don't know what garbage his wife told him Regards, [redacted]
RE: ID [redacted] If the planters are lower, or downhill, from the drain then this statement is true If the lowest point of the patio is the drain opening then it is falseWe would like to see photos if possibleOur pictures clearly show the drains being lower than the plantersIf the drain was installed incorrectly We will be happy to fix itPlease send any pictures you have to [redacted] If installation is unsafe and base thickness is an issue then this must be corrected separately as a separate correctable defectWe were not aware of the multiple issuesPlease feel free to call [redacted] directly at [redacted] He will gladly handle this personally
RE: ID [redacted] If the planters are lower, or downhill, from the drain then this statement is true If the lowest point of the patio is the drain opening then it is falseWe would like to see photos if possibleOur pictures clearly show the drains being lower than the plantersIf the drain was installed incorrectly We will be happy to fix itPlease send any pictures you have to [redacted] .If installation is unsafe and base thickness is an issue then this must be corrected separately as a separate correctable defectWe were not aware of the multiple issuesPlease feel free to call [redacted] directly at [redacted] He will gladly handle this personally
We had Paving Stone of San Diego place stones in our driveway, back yard and front walksWe have been complaining repeatedly over three weeks because there is a loose step in the back that collapses whenever someone steps on it and several stones in the front are no longer level with each other and pose a tripping hazard No one has responded
RE: [redacted] We have reviewed the complaint concerning the drains on this projectThe area we installed pavers in did not increase the volume of water by increasing the areaWe did not install, change flow or increase the burden on the drainsThe full patio has a +/-2% minimum fall grade to the lowest points in the middle of the yardWe added an additional feet of drain line and a second drain cap further away from the structure If we were to put drains in the locations requested it would have created many issues: The first drain opening would have been in their planter which is about feet closer to the back door and would have flooded into the back garage door If the backyard stayed with the same grade as before there would be puddles everywhere because it is not permeable like the playground cover wasIt would have been level and would not drain at all To have the planter drains work the project would have had to be graded towards the plantersThe edge opposite the planter is an inch sitting wallThe elevation at the sitting wall would need to be raised ¼ inches making the existing sitting wall inches tallThe minimum ICPI grade requirement is 3/16” to ¼” per foot for property drainageThe still existing concrete, which we did not install, was graded away from the back door, missing the two small new planters This was a heavy rain, adding more openings will not allow gravity fed drains to move fasterMany of the streets around this area had heavy soil erosion due to these rainsWe would be happy to add the three drain, for costif we knew it would helpSincerely,Paving Stone of San Diego, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The rain water travels to the least point of resistents, such as the lowest point which is my planter boxesThe drains in which Paving Stone of San Diego used were previously installed The only install of the drains was to extend the opening to the height of the paver They used rock and soil to adjust to the needed height making a very unstable and hazardous walk way There are multiple drains that are in the area that accepted the heavy rains without issues During the heavy rain the water went to the lowest point, in which there are multiple photos that were provided The drains should have never been placed in the middle of the paved area The results are evident that a cost saving was used as we found out like in the lack of or not at all of the road base that all paving is needed for support Overall this company did not do what they stated they wiuld do during the initial estimate Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My anger could not escalate very quickly because it took them more than three weeks to get back to me and they never told me that the only person capable of helping me was on a vacation to Hawaii When they tried to contact me, they used an old number from more than years ago, not the current number from a job less than two years prior A clerk, who turned out to be his wife, kept on telling me he would contact me but he never did until I replied to one of her e-mails that it must be a [redacted] to have to take the hits for a boss who fails to keep his wordNow he found the right number!! It's been weeks and our house still has not been listedWe haven't had an open houseWe have no rotten screens or rusty jacks holding up the house; [redacted] rebuilt it in A recent inspection by a structural engineer, in preparation to listing the house, found no deficienciesFrench drains were installed in when the pool was installed and the area under the house has stayed dry ever sinceThe agent who contacted me was rude from the start, not even identifying what company he was calling from until I had to askThere is no issue due to movement; the step is simply falling down in the middle of staircase with the others still solid I used no profanity at any time; I just got tired of the old runaround of tomorrow, tomorrow, tomorrow and tomorrow never cameThey couldn't even find a phone number, much less identify a defective productWhen I mentioned a local TV troubleshooter named [redacted] ***, Paving Stone's reply was go ahead, we have him in our pocket from a job a few years back Regards, [redacted]
After speaking with the owner of our company we wish to proceed to Arbitration on this complaintWe feel that our initial response covered all issues Thank you, [redacted] Paving Stone of San Diego, Inc
RE: ID [redacted] Paving Stone of San Diego has been in contact with Mr [redacted] continually for several months regarding his issuesWe have also had the manufacturer of the sealer used on Mr [redacted] ’s project contact Mr [redacted] The manufacturer stated that the sealer had not failed and that over a period of time the sealer seeps into the pavers and the joint sandThe sealer is used for joint stabilizationPaving Stone of San Diego offered to reseal Mr [redacted] ’s project at no costThe offer was not accepted Paving Stone of San Diego on its original installation installed all pavers per industry standards After the original installation was completed Mr [redacted] directed the onsite installation crew to remove all perimeter pavers including around the entire pool coping and install those pavers tight to the pool coping and all perimeter areasThis request was given to the onsite crew after the Jobsite Manager had left the premisesThe installation crew followed Mr [redacted] ’s direction and now he is requesting Paving Stone of San Diego to remove and re-install all borders leaving an expansion joint space as was done on the original installation per industry standards Paving Stone of San Diego was not given the ability to respond to his request to re cut the boarders as the request was never proposed to the Jobsite ManagerAll such requests need to be approved by the Jobsite Manager and the Construction Manager with a change order issued and signed by all prior to any work being doneWe were never afforded the opportunity as Mr [redacted] directed the onsite crew once the Jobsite Manager was off premises The expansion joint material requested by Mr [redacted] is installed by pool contractors when coping is installedPaving Stone of San Diego does not install this material as we are not a licensed pool contractorPaving Stone of San Diego offered to share the cost to remove and re-install the perimeter pavers adjacent to the pool copingTo date any offers made to Mr [redacted] have not been responded to or accepted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The house sold at first open house so it is no longer my problem If you e-mailed a business and they returned your e-mail with a call the next business day; then you told them you were not a new customer but a repeat customer who had a problem that needed to be fixedThen you heard nothing for three weeks despite leaving messagesWhat would YOU think about this business., I was never rude to any employee but I did leave sarcastic messages regarding the person who failed time and time again to call me back,which was the only thing that finally drew a responseI don't know what garbage his wife told him Regards, [redacted]