Pavlov Media, Inc.

Initial Business Response /* (1000, 5, 2015/09/11) */
Customer lives at a location that is utilizing the entire circuit feeding the propertyPavlov Media is in the process of laying fiber optics to the location to provide upgraded circuit speedsThis requires permits with the city and drilling
fiber to the location which is taking time to completeAt this moment in time, we have no accurate ETA on when this will be completed due to city permitsThis is high on the list as we have several locations in this area needing fiber upgradesWe do apologize for the inconvenience this resident is having and we are working hard to get the location upgraded to faster speeds as quickly as we can
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to your support personnel, our service is supposed to be Mbps down and Mbps upWhy did you enter into an exclusive provider contract with my apartment complex knowing full well you could not provide the service you guaranteed? I would like you to reconsider the exclusivity portion of the agreement

Initial Business Response /* (1000, 5, 2015/08/11) */
Customer's case reference: ***There was an outage due to a theft at the property which effected Building where Customer *** residesCoordination with local authorities was required which did take some timeThe issue has now been
resolvedWe do apologize for the outage this has caused

Initial Business Response /* (1000, 10, 2016/10/11) */
To correct the various issues that was effecting the internet at this property we upgraded all of the equipment. shortly there after the property was hit by lightening and we needed to replace the damaged switches. After doing so services...

have been working fine. Called Andrew Fields to touch base with him and make sure things are working good, have not received a response as of yet.