Left our RV at Paw-Paw's (where we bought it) to repair a recurring water leak that was causing a bad smell and mold in one of the outside compartmentsThe service mgr said that we waited too long to report the leak so he had to charge us $to fix itWe went to pick it up two weeks later and discovered that they had repaired the wrong compartmentThen when we looked around the inside of our RV before we left, we found that it had been burglarizedMissing flat screen TV, hair dryer, tools and moreWe had reservations at an out of state campground in a couple days so we took the RV with the understanding that they would fix the compartment with the leak and that we would resolve the burglary incident when we got back
We dropped off the RV when we returned and when we picked it up two weeks later, they said they were not responsible for any burglaries to RVs on their lotKeep in mind...they have no fence around their lot and there's no security guard and the service mgr told me there are no security cameras that are high enough resolution to do any goodThere was no sign of forced entry so either they failed to take the minimum amount of caution and lock my RV when they weren't working on it or else someone at the dealership was the perpetratorThe service manager said RV burglaries have happened there before so it would seem reasonable that they would take SOME measures to ensure the security of RVs left in their care
Paw-Paw's didn't offer me any consideration...reduce the cost of the repairs, give me a credit in their store...nothingSo if you bring your RV into Paw-Paw's for service, be aware that regardless of what happens to it while it's on their lot, they will not take responsibility for it
The total cost to replace the stolen items was probably around $By failing to cover (or at least offer to partially cover) the replacement cost of those items, Paw-Paw's has ensured that I will:
Never purchase another RV from them
Never bring my RV into their dealership for repairs
It seems like a bad business decision to me to forego thousands of dollars in future sales and service and generate much bad-will over this incident, but apparently that's Paw-Paw's philosophyI would encourage you to consider other RV dealers when you are in the market for an RV
Left our RV at Paw-Paw's (where we bought it) to repair a recurring water leak that was causing a bad smell and mold in one of the outside compartmentsThe service mgr said that we waited too long to report the leak so he had to charge us $to fix itWe went to pick it up two weeks later and discovered that they had repaired the wrong compartmentThen when we looked around the inside of our RV before we left, we found that it had been burglarizedMissing flat screen TV, hair dryer, tools and moreWe had reservations at an out of state campground in a couple days so we took the RV with the understanding that they would fix the compartment with the leak and that we would resolve the burglary incident when we got back
We dropped off the RV when we returned and when we picked it up two weeks later, they said they were not responsible for any burglaries to RVs on their lotKeep in mind...they have no fence around their lot and there's no security guard and the service mgr told me there are no security cameras that are high enough resolution to do any goodThere was no sign of forced entry so either they failed to take the minimum amount of caution and lock my RV when they weren't working on it or else someone at the dealership was the perpetratorThe service manager said RV burglaries have happened there before so it would seem reasonable that they would take SOME measures to ensure the security of RVs left in their care
Paw-Paw's didn't offer me any consideration...reduce the cost of the repairs, give me a credit in their store...nothingSo if you bring your RV into Paw-Paw's for service, be aware that regardless of what happens to it while it's on their lot, they will not take responsibility for it
The total cost to replace the stolen items was probably around $By failing to cover (or at least offer to partially cover) the replacement cost of those items, Paw-Paw's has ensured that I will:
Never purchase another RV from them
Never bring my RV into their dealership for repairs
It seems like a bad business decision to me to forego thousands of dollars in future sales and service and generate much bad-will over this incident, but apparently that's Paw-Paw's philosophyI would encourage you to consider other RV dealers when you are in the market for an RV