Paw Prime

Initial Business Response / [redacted] (1000, 10, 2016/08/12) */ We sincerely apologize for the delay in delivering your orderWe have shipped the order but it seems the order got lost in transitWe would like to know if you would like us to reship the items or if you prefer to get a refund insteadPlease let us know as soon as possibleWe appreciate your patience and understanding in regards to this matter Stay PAWesome! Your Furriends, Paw Prime Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) My items were finally received on August 13th, months post orderNot happy with the amount of time this took and the refusal to acknowledge me when I pushed for more information (i.e.a shipping confirmation number, proof of shipment, ect.) And despite saying this was shipped times, I never once received a shipping conformation number to track the package nor was I told initially that this was shipped before, so this leads me to believe that once this complaint was made, the order was fulfilled in order to save faceI will NEVER order from this company again and will strongly discourage anyone from ordering from this company They also took an active campaign on Instagram for other users who hosted their images/products on their own pages to have anyone that placed a bad review or competitive product alternative comment on their images to have them removed so that no trace of complaints/competitors are seenThis is deceptive and wrongI have screen shots from the user that this company reached out to and asked to have my comment deleted along with other comments that showed them in a negative lightBut, they couldn't be bothered to return my call or even answer my emails timely to let me know the status of my orderIf they spent more time running a good company instead of worrying about keyboard complainers on Instagram, maybe they wouldn't be such a [redacted] company and wouldn't have so many complaints

I
am rejecting this response because:
This is what was deliveredTWO DOGGY SEATBELTSI've now received FOUR DOGGY SEATBELTS from your company when I only ordered ONE and I STILL HAVE NOT RECEIVED THE LED LEASHI WANT MY *** MONEY BACK! This has been ongoing for MONTHS!!! What the fk kind of business do you run? I have not received the product I ordered or my money backSTOP "RE-SHIPPING" and GIVE ME A REFUNDOn top of that your doggy seat belts DONT EVEN WORK! I took my boxer on a hour drive drive and the seatbelt came unhooked minutes inYour company is st and you know itJust give me my money back!!! Sincerely, *** ***

Hi ***, We sincerely apologize for any inconveniencePlease allow 3-business days for us to process your refundPlease let us know if you have further questions Stay PAWesome! Your Furriends, Paw Prime *** *** http://***.com - *** *

Hi [redacted],  Thank you for contacting us. Here is you r new tracking number L[redacted]N and you may track this at uspos.com.  We appreciate your business!     Stay PAWesome!   Your Furriends,   Paw Prime   [redacted]

Initial Business Response /* (1000, 10, 2016/08/12) */
We sincerely apologize for the delay in delivering your order. We have shipped the order but it seems the order got lost in transit. We would like to know if you would like us to reship the items or if you prefer to get a refund instead. Please...

let us know as soon as possible. We appreciate your patience and understanding in regards to this matter.
Stay PAWesome!

Your Furriends,

Paw Prime
Initial Consumer Rebuttal /* (2000, 12, 2016/08/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My items were finally received on August 13th, 3 months post order. Not happy with the amount of time this took and the refusal to acknowledge me when I pushed for more information (i.e.a shipping confirmation number, proof of shipment, ect.) And despite saying this was shipped 3 times, I never once received a shipping conformation number to track the package nor was I told initially that this was shipped before, so this leads me to believe that once this complaint was made, the order was fulfilled in order to save face. I will NEVER order from this company again and will strongly discourage anyone from ordering from this company.
They also took an active campaign on Instagram for other users who hosted their images/products on their own pages to have anyone that placed a bad review or competitive product alternative comment on their images to have them removed so that no trace of complaints/competitors are seen. This is deceptive and wrong. I have screen shots from the user that this company reached out to and asked to have my comment deleted along with other comments that showed them in a negative light. But, they couldn't be bothered to return my call or even answer my emails timely to let me know the status of my order. If they spent more time running a good company instead of worrying about keyboard complainers on Instagram, maybe they wouldn't be such a [redacted] company and wouldn't have so many complaints.