Pawfect Pet Salon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] and I have spoken as well as the other employee who I spoke with on that day and I they apologize for the misunderstanding and everything was handle very well Sincerely, [redacted]

To whom it may concern, A complaint similar to that referenced above was originally posted on my company Facebook page as a bad review by the same customer that filed this complaint, also on 7-17-17. I was out of town that week but did respond to her Facebook review as this was my only means
to contact her. Pawn shops fall under the Federal Privacy Act and do not contact customers by mail or phone about their loans. The following is an exact copy of her Facebook post followed by my response: Customer: (Verbatim) “I’ve been a customer for two foing on three years I picked my tv up Friday after pawning got it home but didn’t hook it up until Sunday well after turning it on seen a faint white strip down the left side of my tv I call them Monday morning to see what would or could be done the man whom is the mgr and a family member of the owner *** was rude and treated me like I was just trying to get a free tv or something when I notice his attitude and my attitude wasn’t gonna mix I ask to speak to another mgr and he told me he is the only one other then the owner and what ever he says to the owner she will back him not me and that I had to break my own tv and when I started telling him he was unprofessional and I want to speak to the owner he then hung up in my face twice and after calling back I spoke to someone else who then informed me that I can’t renew another loan with them because of my attitude these ppl take ur items beak them then tell you fk off do not pwn with them the owner is a sweet woman but has a horrible team behind her sometimes having family in your business can hurt more than help I suggest driving all the way to Edmond to any other pawn shop no attitude they ave real Rules and Guidelines” ***’s Pawn Loans Response: (Verbatim) (customer name), I’ve been out of the store this week and am sorry to hear that you had a problem with my employees. It’s my understanding that you believe your TV was damaged while in our care. I can assure you that we did not damage your TV and in fact, we follow stringent rules regarding the care and storage of our customers’ property. I take great pride in the fact that my store is 100% compliant with State Laws relating to this and also that in the years of business in Guthrie, we have had very few customer complaints. As you pointed out, you’ve been a regular customer for several years and so I am surprised you would believe that we damaged the TV. I will be back at work next week should you like to discuss any current loans you may have with us. You can also reach me by email at ***@yahoo.comAgain, I am very sorry for this misunderstanding and look forward to talking with you! Sincerely, *** Upon returning to work the following week I conducted a thorough review of this complaint and the communications between the customer and my employees and would like to issue the following statement: To my customer, I truly am sorry that I was not there to talk with you. I understand that you and my manager had a personality clash. I wish you would have given me a chance to respond before going forward with the Facebook review and this complaint to the Revdex.com. That said, we absolutely did not break your TV and, in point of fact, I was the only one that handled your TV The TV was in the same condition when you picked it up as when you brought it in, having only been stored on a shelf until I carried it out to you Obviously when a customer picks up their loan, my store is no longer liable for those items. I also absolutely do not believe that you caused the damage to it. Electronics are extremely sensitive and do periodically develop problems or stop working due to no human error. My manager also feels badly that he was unable to handle this situation in a way that would have been better for everyone concerned. He did confirm that he hung up on you, the reasons he gave are that you were yelling and using inappropriate language. He did offer several times to let you speak to another staff member but he believes that you did not even hear this because you were so upset. My employees are all like family to me and so are my customers. We are located in a small town and value all of our customers! It really is upsetting to know that you feel this way, and is surprising as well, given the number of years you have been a customer and the numerous loans you have had with us. In response to the desired settlement, please note the following: The customer has my abject and heartfelt apology regarding the discord between store personnel and the customer There is no clear indicator of how, where, or when the “faint white strip down the left side” of the television occurred. ***’s Pawn Loans position is that we are not liable and will not be replacing her TVOklahoma Pawn Laws protect us from these kinds of disputes. On the back of every pawn ticket, signed by the customer, is the following; The pawnbroker who issues this pawn ticket is not liable for the loss of or any damage to any Pledged Goods while deposited in his keeping unless such loss or damage results from his failure to exercise reasonable care to protect such Pledged GoodsCustomer agrees that issuer hereof may, at issuer’s option, extend this agreement one or more times As I have stated, my business has been very successful for the past years in protecting our customer’s merchandise. When a customer acts in a way that shows a lack of trust in us, naturally, we no longer wish to store their items in the form of a pawn loan. In this particular case, the customer no longer trusts that we protect her items while they are in our care. Therefore the customer will be allowed to redeem her current loans but will not be permitted to renew them or to take out new loans. Very truly yours, *** ***’s Pawn Loans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] and I have spoken as well as the other employee who I spoke with on that day and I they apologize for the misunderstanding and everything was handle very well.
Sincerely,
[redacted]