Pawlak's One Hour Heating & Air Conditioning

In regards to [redacted] complaint # [redacted] , we sent the crew along with Marty the owner back to the customers home on Monday 6-12-at which time the installation was completed per Mr [redacted] ’s requestAnd also Mr [redacted] had given us a referral for a new ac system for one of his relatives If you have any further questions, please call us at Pawlak’s One Hour Heating and A/C at [redacted] Thank you, Jane @ Pawlaks one hour

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This Revdex.com complaint was the 4th complaint I filed on this matter (previous complaints through UWIN) and this is the first response I received This alone is extremely poor customer service They also haven’t considered any of the issues I raised They are simply regurgitating what is in their service reports, which doesn’t include my input On their first visit to my home I stated that I didn’t believe that they found the leak as they barely spent any time searching for it, and what they found seemed entirely too simple and inconclusive The 2nd visit I expressed my dissatisfaction and distrust in the first visit only to be proven right in those thoughts as The technician confirmed that I still have a leak, that has not been fixed by this company My comments were not included in these reports Why? Also this response doesn’t address even considering a refund for the money I have paid to not fix a leak that has been happening for almost a year I also have received no guarantee that this company will fix this leak Please explain how this can be a creditable response from a creditable business Regards, [redacted]

In regards to *** *** complaint # ***, we sent the crew along with Marty the owner back to the customers home on Monday 6-12-at which time the installation was completed per Mr***’s requestAnd also Mr*** had given us a referral for a new ac system for one of his relatives If you have any further questions, please call us at Pawlak’s One Hour Heating and A/C at ***. Thank you, Jane @ Pawlaks one hour

Response to the complaint: 6-4-17*** ** *** (***).** *** ***
*** ** ***To whom it may concern: The truth of the matter is:As the owner and comfort advisor of the company, I, Martin *P*** went on a bid to *** ** ***’s home on separate
occasionsOnce on Sunday May 7, and again on Saturday May 13, The home is under construction, with unfinished walls in the kitchen, as well as the first and second floors The first time, I bid the job, the customer chose a SEER air conditioner and a 96%, stage furnace The customer agreed to this equipment The customer then called and changed his mind stating he wanted a variable speed furnace with the SEER air conditionerDon’s wife insisted on a 2-stage air conditionerI felt that it would be best to go and meet with the customer to explain the stage systems processDuring this meeting, I explained the difference between the single and two stage system air conditioner I said there would be better humidity control with the two stage air conditioner, but when it went into low stage, the blower would be running slower, so you would get less velocity I explained to Mrs*** that this house was designed for heating and not for air conditioningI said there would be high returns needed on the second and third floors in order for the air conditioning to work correctly on these floors and possibly more supplies (on the third floor only) I even went as far as to illustrate how the high returns would be installed She said “my husband does painting and drywall work and would take care of that portion of the work” The customer told us to leave the old equipment in the yard and he would take care of thatFor over years, we have never “laughed at nor lied” to any of our customersWe have had an A and A plus rating and have been members of the Better Business Agency since We value our customers After all the contracts, financing and proposal agreements were signed, we began the install On May 17, the customer called and stated that there was a difference in temperature on the second and third floors I called the customer and told him that I would schedule a time to come outAt this time, the customer agreed that I should return on May 22, I would then go over the high returns and the entire workings of the system and what was needed at this timeWhen I and the crew showed up on May 22, 2017, we were denied access to the house; the customer was home but would not come to the doorAt this point, after losing a half of days work for me and two installers, we wrote a certified letter to the customerA copy of the letter mailed to *** *** is attached The contract terms were met and signed and datedA copy of the contract is attached for your viewing. If you need any further assistance, feel free to contact me. Sincerely,Martin *P*** (owner)Pawlak’s One Hour Heating and A/C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This Revdex.com complaint was the 4th complaint I filed on this matter (previous complaints through UWIN) and this is the first response I received This alone is extremely poor customer service They also haven’t considered any of the issues I raised They are simply regurgitating what is in their service reports, which doesn’t include my input On their first visit to my home I stated that I didn’t believe that they found the leak as they barely spent any time searching for it, and what they found seemed entirely too simple and inconclusive The 2nd visit I expressed my dissatisfaction and distrust in the first visit only to be proven right in those thoughts as The technician confirmed that I still have a leak, that has not been fixed by this company My comments were not included in these reports Why? Also this response doesn’t address even considering a refund for the money I have paid to not fix a leak that has been happening for almost a year I also have received no guarantee that this company will fix this leak Please explain how this can be a creditable response from a creditable business
Regards,
*** ***

These issues have been addressed by Pawlak's One Hour .Thank you, Martin ** P***Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response by the owner is untrue as per the written conversation in the original complaint which is what happened in actualityThe owners response makes no sense being that he said I made a decision on a Stage so why would he have returned to speak with my wife and the reason is I told the owner it is up to my wife and the unit the owner was recommending for us to get was not showing on Amana's website to fit the needs of the size of or house hence why he returned to talk with my wifeMy wife said to complete the job based off of the need of the house side and that he provides the correct equipment to cool the entire house all the way to the 3rd floor the same way as it does the 1st floorThe owner agreed this would be the outcome and has totally not lived up to his conversation with my wife and the contractI paid over 11k dollars to have a window unit in my 3rd floor and fans on my 2nd floor which has be horrible to live with the recent hot weatherAs far as the owners response of the walls being left open that is also untrue other than 4ft spot in kitchen and the bathroom upstairs which kitchen has no air ducts in it all and the bathroom on 2nd floor has a vent in floorBased off the neighbors house that is identical to ours my wife asked if we needed air conditioners to cool because we were willing to pay what was needed to obtain the desired comfort level knowing that the duct system had never had a A/C unit which was discussed with owner in which again he agreed we would haveWe also have a case open with One Hours *** complaint deptwho has not heard from owner yet when they have been contacting him since the day they never showed up and stated job complete then charged me on 5/17/The contract that was sent by owner was not the original and he has added hand written additional comments which is altering a Original contractI have also sent over pictures of the wiring being left incomplete which was not mentioned by owner when he responded and my wife never offered my services to complete a HVAC job when I am a Painter because that would make no sense the owner was the one who stated that in which when my wife advised me that I said "I am not doing that when I am not a professional HVAC I am a Painter"and that the return ducts was written into the contract to "Price Includes: Return Air Duct Work Connections; All installation Labor including checking, testing, and adjusting system."and my A/C unit is still not working as it should per conversations with owner and contractMy complaint will not be resolved until that is done and I receive some reimbursement due to the loss of services and living conditions we have been stuck with and charged over $11K forThe owner did not schedule for them to come out that day on the 5/17/after notifying him of the workers never returning and instead the owner decided that he would come out on the following week 5/22/in which I was not even home since they didn't show at time at 9am because I had already missed work due to staying home the week before for in which no one showed upThe only notification I received long after I had left was via phone that his workers were outside of my doorThe remediation that the owner had stated he would do to complete job is not acceptedI require it to be done as agreed upon that he provide materials and services that would make it complete based upon the contract and the conversationI also require reimbursement for the coupon that the owner had posted on his FaceBook account which was not allowed since owner stated he already gave us a good dealI want an additional reimbursement due to the stress and living conditions and time and effort my wife and I had to put forth due to this of at least $1kI now see why they aren't accredited through the Revdex.com and I made the mistake of not realizing that the One Hour's are individually owned and the original search I had was with another One HourAlso on amana warranty it says customer can not put in cold air returns it voids the warrantyThanks look forward to hearing from you
Regards,
*** ***

Hello, I m responding to the response by One Hour's Heating Company Owner stating that the "Pad" was placed with the approval from myself to the installersI had not given approval to install in the direct rear of the house because when we originally purchased this house there was a deck in the back of the house that went where the pad is currently located that needed removed in which I did with the plans of replacing it this summer and I also didn't want to be bothered by the noise of the A/C unit when my family and I are out on the porchI don't understand the explanation by the Owner considering that he and I did a preview/estimate on the job and how the space was not a issue at that time but now it isThen there is the contract that also states that there would be a cement pad and it would be placed on left side yard of houseIf it was unable to be done then this has to be moved due to a deck being built where it is at right nowAgain, as I had stated in the previous response that the walls are not open and have never been openI have also installed return air vents which has not made it any cooler on the second and third floorsI still currently have a window air conditioner cooling the third floorAs per Owner, once the returns were in place the house will cool as he had guaranteed during conversation with my wife and also he had stated again on this last visit on 6/12/He also stated that if it isn't cooling like he said it would with return vents that he would return to fix/adjustHe had also told me on this past visit that the coupon amount $was to much to give me due to "giving us such a good deal" that he would only take off $even after all the hassle I have been going through to get this job done correctly as agreed upon with owner. I am just very skeptical to believe what is being said by owner due to the current situation that was caused by poor work ethics so it makes me question anything and everythingI would never give a reference to this company with the way the current situation is right nowWhen the owner was over on 6/12/I had explained to him that I had a relative looking to get a A/C unit in place and was going to go with One Hour Heating and AC but when they were informed of current issue I am having they have begun to look else where. I am still not satisfiedMy house is not cooled like it had been agreed upon to be and then the unit is still in the wrong spot and if it needs moved else where other than the Left side due to "Code" requirements then so be it but it can't stay where it currently isI am requesting a reimbursement of the coupon amount $in full and then someThis issue has been going on for quite some time now and I am still getting the run around with getting this job completed correctly. Thank you for your time and help, *** *** and Family

Response to Revdex.com complaint # *** 10/30/2017*** ***
*** *** ***
*** ** *** The truth of the matter is as follows: Starting from the beginning: (Work performed on 6-18-2015)We found the ac unit low on
refrigerantWe searched for a leak but did not find one. We topped off the unit with refrigerant. We then checked the wiring and motor and both were operatingAt this time, I made the recommendation that we add a glow stick to the ac system and that would lead us in detecting the leak. On 6-23-16, an appointment was scheduled. We added the dye to the systemWhile performing that task, I used refrigerant to inject the dye and topped off the unit again with more refrigerant because it was lowAlso, at this time, a Schrader valve was leaking and it was replaced, at no charge to the customer, because Mr*** is an acquaintance outside of work. I mentioned to Mrs*** that if she experienced this problem again, we would come out and that the dye in the unit would make it easier to detect the refrigerant leak. I also mentioned that I had found the leak on the Schrader valve and repaired that as well. My understanding at this time was that the system was still working because an appointment was never scheduled by the ***sWe made several attempts to call during the day with no responseI did reach out to Mr*** while he was on vacationAt that time, Mr*** became very short with me, and told me it was fine. We at Pawlak’s One Hour do want to make the situation right with the customer because our company recognizes the importance of our loyal customersPawlak’s One Hour did pay for the material, the glow stick, refrigerant and the Schrader valveAnd because of the misunderstanding, a refund of $with the check number of *** was mailed on 10-30.17. If there are any further concerns or questions, please call us at *** or ***Thank you for your time,Sincerely,Martin J P*** (owner) Pawlak’s One Hour heating and A/C

On the original estimate and contract he stated that the ac unit will be placed on the left side of my house on a concrete slab which is neither 1st its sitting on a plastic piece, not concrete, 2nd its in the rear of the home where im getting a deck built on to my home and hired j and l remodeling and no longer can because where the ac unit is they cant build it now, because they have to attach the face plat where the line is coming out of and now they not only messed my home up but another company schedule where I already gave a deposit for materials which im not going to be refunded this whole thing been a nightmare

I am writing in response to this complaint from customer *** *** We did install the heat pump , provided by HSA warranty Company years ago on 7/2/With that said, we provided the customer (one) year warranty on labor only. HSA or Lennox is responsible for the warranty of that
unit. So on 5/4/we were called to the home for service and foundWork done: We checked for leaks in the evaporator coil and the outdoor unitWe found a leak on the acorn nut right at the suction service valveWe repaired the leak and added refrigerant to the system. Work suggested: Unit low on refrigerant, it should be checked for additional leaksOn 12/11/we went to the customers home to do her annual maintenance on her system because the customer joined our comfort clubOur technician found:Work done:The technician found the filter to be extremely dirtyThe technician spoke with the customer about the filter and she told him that it had not been changed since we were there last May He placed his gauges on the system and the readings were very lowThe high side was psi and the low side was psi. He added refrigerant and recommended that a glow stick would help locate the leak. The customer agreed and he added both to the system. As he was adding refrigerant, he noticed that his liquid pressure was getting higher but the suction line was not getting high. His temperature on the suction line was and on the liquid line it was 78. He went inside and removed the lower panel to view the underside of the evaporator coil and found it to be almost as dirty as the filter. He removed the gauges and his pressure readings were psi on the high side and psi on the low sideSuggestions: He recommended getting some filters and replacing those every -monthsHe reccomended getting an acid wash on the evaporator coilAs owner of the company, I Martin Pawlak, would be more than happy to personally come out and check for the refrigeration leak at NO chargeIf the leak is on the indoor coil of outdoor unit of the heat pump , it is not our warranty to take care ofI have contacted Lennox and *** *** has a year parts and year labor warranty on the compressor with no labor. If there is a leak in the indoor or outdoor unit we would be happy to take care of the parts warranty but she would be responsible to pay for the labor. The indoor coil NEEDS to be addressed and cleaned as mentioned in the suggestions from our technician or the unit will not work properlyMaintnenace on the unit will have to be kept on the unit moving forward. I did speak with *** *** and explain thisShe declined for me to come out

To whom it may concern, 6-19-17In regards to complaint# ***: (2nd response) We no longer use concrete pads due to the fact that they were cracking after a year of use We have converted to a “Diversi Tech” equipment pad that have a concrete appearance and offer superior performanceThey provide superior resistance to the sun, moisture and freezing conditions.Secondly, as per our two technicians-Bryan B*** and Jacob H*** (contact information provided if needed):Both installers were present at the home of Mr*** and were verifying where to place the condenser/padThe side of the house was restricted by concrete debris and property lineThe installers asked Mr*** if he wanted the unit on the side or in the back of the homeMr*** stated, “You are the experts, you place it where you think best”Because of the confined area on the side of the house, which only had feet to work with, the unit was place on the back corner of the home. Most townships require feet to the property line to place it on the side of the houseAt the time, Mr*** agreed to place it in the back, and we went ahead with the installation.Sincerely,Martin P***-ownerPawlak’s One Hour Heating and A/C