Pawn and Jewelry Place

Complaint: I am rejecting this response because: I did not have there merchandise no longer than a day or Second I mail them their product backI should not have to pay anythingWith that being said I am about to deployed and I trying to handle this issue before I deployed Regards, J [redacted] ***

Complaint: 10641794I simply want the cancellation fee removed and the account to be closed I am returning materials sent to me but I will not contact the company via phone I do not want to contact the company by phone since they have been rude to me (called me names and bullied me.) I have written a letter to be sent with the return of the materials and want all communication between me and Merchant Account Services to be in writing.Because I have not had the account closed and all cancellation fees removed, I am rejecting the response Once the account is closed and no charges assessed, I will gladly accept the company's response.Additionally, the first time (after multiple requests directed to the company from me) that I actually saw the contract that I allegedly signed was only AFTER the Revdex.com got involved It was not even sent to me directly, I only got a copy of it from the Revdex.com Regards, L [redacted] Copy of letter sent to company with return of materials [redacted] Attached is the “Close Merchant Account Request Form.” Per your company’s response to my Revdex.com (Revdex.com) Complaint ID: 10641794, I am sending the unused card reader back to your company Additionally, I am requesting that my account be closed and that “the independent sales office is willing to refund you (me) cancellation fees.” This quote is also from the response your company gave to my Revdex.com complaint (same number as mentioned above) Which is why I expect that my account will be closed and no fees charged to me for closing the account.Due to my experiences with your company, I am only going to conduct this cancellation procedure in writing Additionally, I do not see this as a cancellation since your company fraudulently represented itself This is why I am checking “Misrepresentation” under “Reason for Closure” on the Close Merchant Account Request Form.All written correspondence will be filed both with the Santa Barbara Revdex.com as well as the Ohio Attorney General’s Office, M [redacted] Sincerely,L [redacted] Enclosures: Close Merchant Account Request Form Revdex.com complaint response Card reader Merchant Services Program Guide CD Merchant Services Stickers Discover Packet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11817968, and find that this resolution is satisfactory to me As long as there is no cost to usEquipment has been returned Regards, M [redacted]

We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have refunded $and waived the ETF on the second account

Hello,Please verify the proper merchant account number, business address, phone number and account owners name None of the information contained within this complaint matches our records To ensure validity, we request all information pertaining to identifying the customer be double checked by the complainant.Thank you

Complaint: I am rejecting this response because:Thanks again for giving me the time to respond.#the sales man MrS [redacted] never left a copy to us by signing he took it with him he said they will send you copy.This is not what we signed this is forged.#we did not want this credit card service in our laundry he came and said to diffrent times no other charge cent on any transaction no other charges not for the machine or any supply.# we did use it after finding out these charges because the salesman called us and said he took care on all the charges they will be put back.Never was#thay put up charges witch is not even on the falls contrake# we stopped using the machine as soon they answered that the reason we did was only due salesman assuring us no charge only So I am asking you to please get me a sworn statement from salesman as to This is his trow agreement with his full name and address Also I want all my charges returned only thing they can get is the cent what was agreedTake back there machine and cancel this Regards, J [redacted]

Complaint: I am rejecting this response because: I appreciate the response from Merchant Account Solutions (MAS) However, I do not want to close the complaint as being satisfactorily resolved since MAS's resolution of my account is contingent on my returning (and their receiving) their equipment.The reply from MAS was sent by the Revdex.com on 6/15/ I returned the equipment to MAS and it was received by MAS on 6/12/ (as verified by my USPS Certified Mail return receipt) Since the equipment was received on Friday and MrW [redacted] 's reply for MAS to the Revdex.com was sent either on Friday or Monday morning, information regarding receipt of the equipment may not have been available to MrW [redacted] Pursuant to MrW [redacted] 's reply of 6/15/15, I will accept the MAS response upon their acknowledging receipt of the equipment in good order Regards, L [redacted]

Hello,There is some missunderstanding regarding to which company you are speaking When the sales agent from the independent sales office Merchant Account Solutions states "yes we can help you with that" they are referring to your credit card processing They did not represent themselves as an agent of PayPal There was a seperate agreement you made with the independent sales office and were charged the cancellation fees agreed to http://www.intlcardservice.com/equipment/agreement/ the independent sales office is willing to refund you cancellation fees if you contact their office and also return their equipment To receive a refund and send the equipment back please contact the independent sales office at ###-###-####.Thank you