Pawnee Leasing Corporation

[redacted] ’s [redacted] ***, Incsigned a commercial lease agreement with Paramount Financial on 6/13/The contract has been assigned to Pawnee Leasing and we are servicing the contract I have attached a copy of the assignment, contract, ACH Agreement & invoices sent to Mr [redacted] regarding the charges for the force placed insurance and property taxes A letter was sent to Mr [redacted] on 8/30/stating the insurance we had on file expired or had been cancelled The requested proof of insurance was not received and the insurance was force placed on 10/4/per the notification sent on 8/30/ Charges were not billed until November with a due date of 11/25/ An invoice was sent on 11/7/advising Mr [redacted] of those charges An email was received on 11/22/with a binder but it was lacking several requirements and the Insurance department emailed Mr [redacted] what was needed in order to stop the chargesAnother email was sent on 11/28/after Mr [redacted] emailed us back that he had sent what he had for insurance We responded the insurance was insufficient and we gave him the requirements in order to provide sufficient proof of insurance Mr [redacted] along with his insurance agent called on 11/28/ We went over the requirements and what was missing We received a certificate on 12/1/however it was still insufficient Another email was sent to Mr [redacted] about the insufficient information We spoke to Mr [redacted] on 12/5/about the information On 12/7/we received the sufficient proof of insurance An invoice was sent on 12/5/that included the charges for the property taxes Section of the contract clearly states that we will file the property taxes on behalf of the customer and pass those charges through to the customerThe ACH agreement that Mr [redacted] signed authorizes the Lessor/Assignee to draft all amounts due under the contract and sufficient notice was given to Mr [redacted] The sufficient proof of Insurance was received on 12/7/and the charges were credited back to Mr [redacted] ’s account Per the email Mr [redacted] attached in his complaint we have changed his ACH to only draft the scheduled lease payments If any charges (due under the lease) become due Mr [redacted] will be sent an invoice & he will have to pay it by check or contact our office to make payment over the phone We are happy to review Mr [redacted] 's request of refunding the $in overdraft charges since the force placed insurance charges were credited and the property taxes were paid by check We need a copy of the bank statement clearly showing the date and amounts of the charges accrued on his account due to the drafts Once we have the statements we will review the information and respond to the customer’s request

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me, Tonia was very professional and helpful in resolving our issues and as far as I am concerned everything is good Best Regards, [redacted]

We have contacted Mr [redacted] and advised him the bank statements were sufficient and a credit of $is being put into his account

Pawnee Leasing is a predatory lending companyThey have many hidden fees, and use the legal structure of a Lease to prevent early pay offThey also use Brokers as originators to avoid the liability of having Originated Predatory paperWarning!! As a borrower you can pay off at any time by paying All monthly payments in lump sumIt also seems they have taken efforts to clean up their Revdex.com reportI looked at this a while ago and there was tons of terrible reviews, and other stories of predatory lending behavior by Pawnee LeasingRead the links & Please Be Warned!! ~ [redacted]

Pawnee Leasing corporation is great I originally called b/c the broker from my loan company wasn't returning my calls and been given me information I was incredibly angry after mos of getting the run around by the broker that by the time I reached Tonia from Pawnee, I yelled at her, unnecessarily She remained very calm and offered assistance We finally reached a resolution for my problem I was having with my broker and she removed all associated fees that the broker had caused I really appreciate her calm demeanor, as well as the kindness that Jessica, the customer service person I spoke with first, from Pawnee, gave me as well

These people are liars and cheats Throughout our business dealings, we used the term "loan" when in fact it was a lease that was locked inI had to make a set number of payments that wound up costing me 50% of the original "loan"It amazes me that the government allows people to conduct such under-handed and unscrupulous dealings

Complaint: [redacted] I am rejecting this response because: I was not upset when I called, the customer service representative was disrespectful and aggressive In reference to my lease contract it started on 7-16-and expired months after on 02-16-after that I was in the purchase process that end on 06-16-and my deposit was send me on August 20, more than days [redacted] ***

Complaint: [redacted] I am rejecting this response because: I understand what a personal guarantor is and I do take responsibility for my actionsThis is the very reason this company should be run out of business and I will work tirelessly until they areThey called my elderly father and threaten to garnish his Social Security benefits and any other income he had to get this money they were ownedThey used threatening unethical tactics to collect a debt that is in bankruptcy and that was what I explained to a lady there twice and instead of contacting me or our attorney Pawnee instead found it necessary to contact my elderly parents and scare them into wire transferring money that dayThey were scared to death of the lies and threatening things a Pawnee employee told themThey should be ashamed of themselvesThe interest rate they charge is completely unreasonable and when they are told that the account is going to bankruptcy they use any tactic in the book to get their money from old people that are scared and threatenedI have also filed a complaint with the West Virginia Attorney General's office to see if the interest rates you charge which were not disclosed to us at the time of the contract are even legalAgain I will not stop until there is some legal action brought against Pawnee for the way they run their businessLook at your Google reviews, they are horrible and your should be ashamed of yourself for operating a business that takes complete advantage of small business owners and elderly peopleWEAK WEAK Management in your company Regards, [redacted]

The company's billing policies are very deceiving They were supposed to set up an ACH to withdraw my monthly payment, but didn't After not pulling the payment on the correct date, but a later date, they charged me interest and a fiance charge In addition, they sent me a letter stating the equipment leased had to have my renewal insurance certificate sent to them by the 20th on the month I sent it on the 10th of the month, but they still sent me a "no proof of insurance" fee I called to complain and they did waive all their fees, but I feel that some companies wouldn't catch this and just pay the fees anyway Very deceptive

We are very disappointed to receive Mrs [redacted] complaint [redacted] *** entered into and Equipment Finance Agreement on August 29, The contract was presented to Pawnee Leasing to provide the financing by [redacted] , who is the broker on the contract Pawnee Leasing is not trying to deceive or misrepresent what is in the contract All terms and fees are clearly disclosed and fees are primarily due when a customer does not adhere to the payment terms or other important terms of their contractThe charge of $that Mrs [redacted] is referring to is for the Interim Payment The Interim Payment is covered in the first paragraph of the contract It clearly states “you will pay an amount equal to 1/30th of the monthly Payment, multiplied by the number of days between the date we first advance funds and the date of your first Payment, which you agree includes interest and a fee for early funding and deferral of payment date” The customer was notified of the charge before the contract was signed & agreed to We also notified the customer of the charge in the Welcome packet that was mailed to the customer on August 31, The letter provides information in the contract that the customer should be aware of along with an invoice of the payment that defines the payment & due date I have attached a copy of the contract, welcome packet & interim payment invoice that was sent to the customer The additional charges the customer mentions in the complaint for $drafted on 9/6/and $drafted on 9/25/to equal $is for two separate charges The $is an Administration Fee due at the time of funding The Administration Fee is on the front page of the contract under the Schedule of Payments This is a non-refundable charge associated with the costs of funding their contract The charge for $is a charge for not providing sufficient proof of insurance The insurance requirements are covered in section nine (9) Insurance of the contract It states “you will maintain; physical damage insurance for the amount of Equipment Cost or replacement value, whichever is higher, naming us as “Loss Payee” and acceptable public liability insurance naming us as “Additional Insured” Each policy must be with an insurer and in a form satisfactory to us and include lender loss payee clauses If you do not comply and deliver an acceptable insurance certificate, you must pay an additional 1% of the Equipment Cost each month, or fraction thereof The additional payment is not calculated on our actual exposure and represents additional profit Such payment shall not be considered as insurance, a replacement for insurance or payment for insurance and provides no coverage You can stop this charge by delivering proof insurance Satisfactory proof of insurance must be delivered to us before the 20th of the month to avoid a charge for insufficient/no proof of insurance This is a monthly fee and nonrefundable.” The charge for no proof of insurance is also covered in the Welcome packet along with an invoice that was on September 5, The invoice states coverage needs to be provided or the charge will be drafted on the 25th of the month As of today sufficient coverage has not been provided Per the ACH agreement on the EFA Schedule “A” the customer agreed all amounts due under the EFA including the Total Initial Payment which included the $documentation fee would be debited from their bank account All charges drafted to date have been authorized per the contract and its addendums We have had a couple of conversations with Mr [redacted] on ***ober 6, and ***ober 11, regarding the Interim Payment and the Insurance RequirementsAs a result of those conversations a copy of the contract was sent to Mr [redacted] and the terms of the contract were discussed We take great pride in treating every customer with care We would be happy assist the customer with their request of a credit for the charge of no proof of insurance once the sufficient proof of insurance is provided We have attached the requirements to the contract copies for reference We encourage the customer to consider the above in conjunction with referring to the written agreement that they entered into We believe with complete conviction that all terms are clear and conspicuous In an attempt to work with the customer & accommodate their request we will agree to reduce the Interim Payment to $and we can break it down to be paid in two payments if necessary As for Administration Fee we are unable to refund or credit the charge since it covers the costs of initiating the contract We hope the customer can see we are trying to be accommodating and we’ve attempted to resolve the matter by offering to credit the charge for no proof of insurance once sufficient proof of insurance is received & we have agreed to reduce the Interim Payment by 50%The customer can contact our office and speak to one of the Supervisors if they wish to make the arrangements on the Interim Payment and to notify us once the insurance has been sent to confirm it’s been received & sufficient

Complaint: [redacted] I am rejecting this response because:This company is totally a scam and I am not the only one who has had this unfortunate experience, I have found numerous customers who have felled into the exact same insurance scam, I have attached the complaints here, they are almost identical to my complaints, hence I am not making any of this up, there are probably thousands of customers who are in my shoesThis company I believe willing does this to all their customers, its a switch and bait, they are not transparent on their terms and are very sneaky in how they charge their customers and make withdrawals on customers bank accountIt is a total lie and fabrication that they sent me any warnings regarding this insurance charges, they are just making up letters now to show they sent these letters a total fabrication! Let them show you single email addressed to me on this insurance charge, however if you a single day late on the monthly dues, you will get 100's of emails from them, as well as phone calls and even personal visits, but when it comes to warn you on any insurance charges they will only advise you when you catch them red handedThis company is totally abusing their customers trust and playing games with fine print term policies that were never spelled out and clarified to us everI have no faith or trust in this company and I dont think I can make any progress in making them change their business practices without getting the proper agencies involved to investigate and take actionsI will be pursuing all and any remedies I can to bring this to the limelight and to the proper agencies so that further investigation can be done and actions takenThere are thousands of customers just like me that have experienced the same issue, I want to make sure that going forward no one else falls in this vicious trap! Regards, [redacted] *

Tell us why here...Mr [redacted] DBA [redacted] , signed a Commercial Lease Agreement with Pawnee Leasing Corporation on 5/14/Mr [redacted] found the vendor and [redacted] he wanted to leasePawnee Leasing Corporation did not solicit Mr [redacted] to lease the [redacted] Mr [redacted] chose [redacted] as the vendor and made a deal to trade in a [redacted] Model # [redacted] for a [redacted] Model #***By signing the Lease Agreement Mr [redacted] acknowledged and agreed to lease the new model ( [redacted] Model #***) for months at $1,Per the verbal authorization of Mr [redacted] on June 1, Pawnee Leasing Corporation paid [redacted] $24,The first payment was due by [redacted] on July 1, Mr [redacted] called us on June 29, and requested to delay the payment because he was having issues with the [redacted] We stopped the payment and rescheduled it to the 17th per his requestMr [redacted] called us again on the 14th to advise us the money would not be available as he was still having issues with the [redacted] After several discussions with Mr [redacted] and due to the [redacted] problems we agreed to defer his first paymentPawnee Leasing did not have to defer the paymentPer the Lease Agreement Mr [redacted] accepted the [redacted] in its current condition and any [redacted] issues are to be addressed directly with the vendorHowever, we wanted to work with Mr [redacted] and agreed to the deferralHe advised us by the end of July [redacted] exchanged the [redacted] for another unit (same model #)Mr [redacted] agreed to make the August 1, by the 14thMr [redacted] contacted us on the 11th to request to push the payment back to the 21stHe said the new unit he received broke downMr [redacted] contacted us once again to let us know he couldn’t make the August payment and that [redacted] was going to fix the [redacted] We deferred the August 1st payment for him as well & started his payments 9/1/By September 28, Mr [redacted] had not made the September paymentHe asked us to pick up the [redacted] as he could not put any more money into itHe immediately called us back and said the vendor [redacted] would pick it up and sell it for usWe spoke to [redacted] and after negotiations they agreed to buy the [redacted] for the Fair Market Value of $22,We received the funds and applied it to the leaseWe notified Mr [redacted] of the deficiency balance and offered to settleMr [redacted] refused to payMr [redacted] originally agreed to payments at $1,( [redacted] $1,282.16=$46,157.76)When we agreed to defer the first two payments for Mr [redacted] we advised him it would change his current terms and he would have to make additional paymentsHe agreed to change the terms to payments at $1,( [redacted] $1,329.43=$50,518.34)The sale of [redacted] for $22,was applied to the balance and he owes a deficiency of $28,Since Mr [redacted] refused to work with us his account was placed with a third party collection agency who that is requesting the full payoff plus their fees (per section 10.-Default of Mr [redacted] ’s lease)We did not receive Mr [redacted] ’s trade in nor are we able to deliver any such [redacted] to Mr [redacted] He traded it in for a newer model, which he agreed to lease & defaulted on & then voluntarily turned it into [redacted] If Mr [redacted] would like to resolve the balance that is owed he needs to contact [redacted] at [redacted] Any questions or complaints he has about the [redacted] need to be addressed with [redacted] as they were the vendor that provided the [redacted] We only provided the financing

[redacted] THE COMPANY RESPOND IS A TOTAL LIE TO YOU Revdex.com THEY NEVER DID ANY OF THE THINGS THEY CLAIM IN RESPOND NEVER ONCE DID THEY GIVE A WELCOME PACK OR EXPLAIN FEES THEY JUST TOOK THEM OUT OF OUR ACCOUNT WITHOUT OUR KNOWLEDGE AS FAR AS INSURANCE THEY HAD PROOF OF INSURANCE AND TOOK MONEY ANYWAY THEY ARE LIARS IN THE WORST WAY WE ARE TRYING NOW TO REPLACE THEM SINCE WE NEVER DID BUSINESS WITH THEM AT FIRST OUR BUSINESS WAS WITH [redacted] THEY SOLD CONTRACT TO THESES PEOPLE PAWNEE I CANT BELIEVE YOU CLOSE CASE WITHOUT MY RESPOND I WAS OUT OF TOWN AND NOW READING MY EMAIL TODAY 10/THIS IS WRONG IN SO MANY WAYS WE ARE SEEKING A LOAN TO DROP THESE PEOPLE PAWNEE THEY ARE LIARS AND I DONT WANT TO DO BUSINESS WITH THEM THEY KNOW IT TOO ALL THAT STUFF THEY SEND YOU WERE LIES WE NEVER RECEIVED ANY OF THIS EXCEPT THE CONTRACT THEY MADE MY HUSBAND DID BUSINESS OVER PHONE WITH [redacted] AND [redacted] IS INSURANCE CO WITH HAD MS LISA COLEY CONTACT THEM WITH PROFF OF INSURANCE THEY ARE LIARS THEY SHOULD NOT BE ALLOW TO GET AWAY WITH ANY OF THEIR LIES

Well, where shall I begin with Pawnee Leasing Corp? My mother & I have decided to open our first tanning salon, looking into a few financing & loan options available for us, we actually we're recommended by [redacted] **sto go through Debbie N [redacted] with [redacted] (Don't get me started on them) we were promised Debbie is "good people" & would "take care of us" and so she did...Debbie promised us 35K equipment LOAN & about 60-80K working capital loan (which just ended up being a bunch a credit cards we had to open up & then pay some $6k for doing so) with our excellent credit scoreTook forever to get the ball rolling, I was getting closer & closer to deadlines & needed to be homeDebbie who prolonged the process as long as possible, she NEVER gave us full answers on ANYTHING, interest rates, apr rates, term lengths & so forthUntil it came down to a opening our salon in a weekPaper work from Pawnee "Leasing" Corp was sent over....after not wanting to sign it after a few days we became desperate & signed (literally) our lives awayI purchased a lay down tanning bed from Mark at [redacted] **sfor a little under $30,Pawnee ended up giving me $22,for the machine, therefore I paid with my money just under $8,My term came out to months (years) & payments are $960.00, right off the bat when we received our first initial bill..we knew something was not rightLet's do the math real quick, months x $=$52,Pawnee leasing wants $52,back from me when they only gave me $22,000..(it get's better)After our first month, we received phone calls about "interm" rent...I owned them another $just because they felt the need to scam me more GET THIS PART - I had to give them a $1,deposit which set me back which I was given a notice about the last minute, apparently after calling todayI can't even use that deposit to pay the extra $I simply can't affordOn top of that, I was charged many late fees due to lack of "insurance" which was sent to them a while ago...after getting off the phone with the "amazing" staff they have, I was just about ready to toss my phone & hang my self with the chordI asked the lady on the phone if I was able to pay off early & be done with Pawnee, she said yes of course., & just to recap with her since they seem to get everything twisted, I made sure I only owned them the $22,they gave me for the lay down, nope! Not the case, they want me to pay the full $52,000...FOR WHAT? Your are letting me lease a machine I paid somewhat for! Disgusting sorry excuse for humansThey should be rotting away in Jail(Wait, it still gets better) after years after paying them ridiculous amounts of money...they want me to then PURCHASE THE BED OF OFF THEM! They are seriously out of their [redacted] mindsScam artists, absolutely disgustingEspecially after reading up on a few reviews (all negative, I wonder why) they have the [redacted] & guts to sit there & type away about how amazing their customer service is? How they care & treat all of their clients with great respect? Right, if you cared about your "clients" you wouldn't be asking more then double of what you gave them, scamming them with nothing but fee's & ridiculous paymentsYet, they have the audacity to tell people they care about them, your goggle rating is stars out of stars you ***

We are unsure how to respond to Mrs [redacted] accusations of “the company respond is a total lie” However, we’d like to address that Mrs [redacted] is choosing to ignore the facts about their agreement They were aware they were doing business with Pawnee Leasing They were provided an electronic Equipment Finance Agreement to review and sign The agreement states in bold font “Pawnee Leasing Corporation” as the Lender The customer had the ability to review the contract as many times as they needed before providing a digital signature and returning it back to [redacted] The customer had control of when the contract was funded and if they had concerns about the terms they had time to ask questions and/or chose to not move forward The proof of insurance Mrs [redacted] is stating we had was not provided at the time of fundingIf she believes it was provided to us we would be happy to review the documentation they have as confirmation the insurance was sent & received by our company (fax confirmations, emails, signed receipts for certified mail & etc.) Mrs [redacted] made a statement about closing the case without her response Mrs [redacted] needs to remember she is the one that engaged the Revdex.com to help resolve her complaints The Revdex.com gives clear instructions on what needs to take place for each party once a complaint is filed We were given “x” days to respond (which was done within business days and well before our deadline) & Mrs [redacted] was given “x” days to review and respond once our response was sent back to the Revdex.com These are fair and reasonable guidelines put into place by the Revdex.com, not Pawnee Leasing The insurance we requested was received on October 17, We have credited the charge for no proof of insurance to the November payment in the amount of $ We have also reduced the interim rent payment to $ We will waive the late charge & finance charge that has been assessed due to nonpayment once the $is paid in full The customer can still contact our office to make the payment in two installments if necessary We are also happy to provide their payoff to them or any party they authorize in order for the contract to be paid off in full I’m sure the [redacted] would agree being business owners like Pawnee they would be taken aback when they complete work and then their customer suggests that 1) you’ve overcharged them 2) they are told they are liars & were never told the terms of the agreement It’s best the [redacted] find financing that better fits their needs and terms they can agree to vsbeing in a contract they don’t agree with and can’t uphold

See attached information It has a response listed with the supporting documents This was not enough space.We are disappointed to receive Mr***’s complaintMr [redacted] has signed a Commercial LeaseAgreement under the business name, [redacted] and also signed as a personal guaranty along with [redacted] ***The contract is a legal and binding contractAll terms and fees are clearly disclosedThefees are primarily due when a customer does not adhere to the payment terms or other importantterms of their lease; our terms are quite customary and are clearly, conspicuously, and specificallydisclosed in the lease contractMr [redacted] unfortunately did not comply with all required terms andmight have avoided all difficulties had he chosen to comply, as the vast majority of our lessees do, withthe industry consistent terms of our leases.Mr [redacted] states in his complaint we are “unethical” or “extremely sneaky”We are quite the opposite.We make every attempt to notify our customers of their obligations via phone and mailMr***’scomplaint consists of two separate issuesFirst, being the requirements for insuranceA copy of thecontract was provided to Mr [redacted] at the beginning of the leaseThe terms of the Lease Agreement arecovered of two pagesThe requirements for Insurance are not buried or hiddenThey are clearlydisclosed in section nine (9-Insurance) of the Lease AgreementIt states the lessee can avoid thecharges by providing the required sufficient proof of insuranceMr [redacted] failed to provide proof ofinsurance at the time of fundingDue to this we immediately notified Mr [redacted] in the welcome packetthat was sent (6/5/14)In the Welcome packet there is a Welcome letter and it provides requirementsof insuranceWe also included a separate notice that is printed on a bright colored piece of paper thatdescribes the insurance requirements in detailAs part of the Lease Agreement Mr [redacted] signed an ACHAgreement that authorizes any lease payments, fees or other amounts due under the lease to bedraftedMr [redacted] was notified of such draftsIf proof of insurance is not provided by the 1st of the nextmonth we will initiate monthly invoices to the customersInvoices were sent to Mr [redacted] on 7/7/14,8/5/14, 9/5/14, and 10/6/Each invoice clearly states the charges will be drafted by the 25th of themonth if the required proof of insurance is not provided by the 20th of the monthSeveral calls werealso initiated to Mr [redacted] in July, August, September and OctoberIn those conversations we advisedMr [redacted] of the requirements & deadlines for providing the sufficient proof of insuranceEach time Mr[redacted] stated he would take care of it however he failed to provide the required proof of insurance eachtime we calledIt wasn’t until we had to have consistent conversations with Mr [redacted] in September andOctober that he took the charges more seriouslyWe made repeated calls to Mr [redacted] in Septemberand October because he had defaulted on his lease payments and Mr [redacted] failed to follow up orcontact our officeIn each of the attempts our representatives made him aware of the charges he hadreceived and what he could do to stop incurring the charges for no proof of insuranceMr [redacted] finallyprovided the required proof of insurance on 10/20/The charges ceased and the charge he wouldhave received on the 10/6/invoice was waivedThe previous charges were not refunded as thecontract states they are nonrefundable & can be avoided by providing the required proof of insurance.On 12/30/we received a cancellation notice for his insuranceWe sent a notice to Mr [redacted] on12/31/about the cancellation and calls were made 1/5/& 1/7/Mr [redacted] returned the call on1/13/and provided a reinstatement noticeThe charge he would have received on the invoice dated1/5/was waivedThe insurance then expired 10/15/A notice was sent to Mr [redacted] about therequirements on 10/29/Invoices for the required proof of insurance initiated again on 11/5/andbecause there was no response about our notifications he received invoices 12/7/& 1/5/16.The issue with the insurance in also leads us into the second part of Mr***’s complaint aboutthe calls and site visitThe calls and site visit were initiated due to Mr [redacted] defaulting on his leasepayment obligationsOn January 6, we were notified the monthly lease payment of $wasreturned as “payment stopped”Per section one (1-Lease) of the Lease Agreement Mr [redacted] is to makehis monthly lease payments by ACH on the 1st of every monthMr [redacted] failed to notify Pawnee Leasingthat the draft would not clear & make arrangements for the payment to be paid by other meansAs wedo with all of our customers that default on their payment obligations we started making calls to thenumbers we were provided (cell numbers, business numbers & residences)Since Mr [redacted] and [redacted] are personal guarantees to the contracts we will make every attempt to contact themregarding the debt via mail, phone, skip tracing & site visits will be made if calls are not being returned.Any phone numbers we called or emails that were sent were provided or found through publicresources (411.com, internet, yellow & white pages & etc.).Mr [redacted] sent us an email on 1/20/requesting to only contact him by email or mail and stated wewere violating the New York City debt collection practices? If Mr [redacted] fully read his agreement hewould know this is a commercial debt, not consumer and the lease is governed by the laws of Colorado,not New YorkWe will make every attempt to contact our customers regarding the debt & the callswere not harassing since we never spoke to Mr [redacted] (the last phone contact was January 2015)In ourcommunications we were requested a callback and notified Mr [redacted] of the defaultMr [redacted] stated inhis email he was disputing the debt and would be reviewing this with his attorneyWe requested theattorney’s contact information so we could speak directly to themMr [redacted] never provided theinformationWe attempted to contact him again via email and due to no response we set up a site visit.Mr [redacted] refused to speak to the inspectorThe inspector left a callback card & left.As of today Mr [redacted] still has not respondedHe is due for the January and February 1st payments, hehas failed to provide sufficient proof of insurance for and now has late fees, finance charges,charges for no proof of insurance & a site inspection feeIf Mr [redacted] would have taken his agreementmore seriously and provided the necessary proof of insurance when it was requested he would not havereceived any chargesWe have thousands of lessees that can comply with the terms of their contractsand never have any problemsInstead Mr [redacted] puts the blame on Pawnee Leasing and makes falseaccusations about our companyI advise Mr [redacted] to contact an attorney if hasn’tSince Mr [redacted] hasneglected to fulfil his obligations and refuses to speak with us we are prepared to move forward withthe options available to us in the event of a default as listed in section 10-Default of his LeaseAgreement, which could include repossession and/or filing suitIf Mr [redacted] would like to cure hisdefault he needs to contact our office and make arrangements to pay what is past due & provide therequired proof of insuranceThere will be no refunds made to Mr***’s accountIt is clear in myreview we made every attempt to assist Mr [redacted] in avoiding the chargesHe has chosen to ignore ourrequests and we can’t help him if he won’t communicate with us.Attached to the response is the welcome letter, notice of insurance requirements, invoices, insurancewe were provided, cancellation notice, letters sent regarding the insurance, Lease Agreement, lettersregarding the default & a payment history

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ’s [redacted] ***, Incsigned a commercial lease agreement with Paramount Financial on 6/13/The contract has been assigned to Pawnee Leasing and we are servicing the contract I have attached a copy of the assignment, contract, ACH Agreement & invoices sent to Mr [redacted] regarding the charges for the force placed insurance and property taxesA letter was sent to Mr [redacted] on 8/30/stating the insurance we had on file expired or had been cancelled The requested proof of insurance was not received and the insurance was force placed on 10/4/per the notification sent on 8/30/ Charges were not billed until November with a due date of 11/25/ An invoice was sent on 11/7/advising Mr [redacted] of those charges An email was received on 11/22/with a binder but it was lacking several requirements and the Insurance department emailed Mr [redacted] what was needed in order to stop the chargesAnother email was sent on 11/28/after Mr [redacted] emailed us back that he had sent what he had for insurance We responded the insurance was insufficient and we gave him the requirements in order to provide sufficient proof of insurance Mr [redacted] along with his insurance agent called on 11/28/ We went over the requirements and what was missing We received a certificate on 12/1/however it was still insufficient Another email was sent to Mr [redacted] about the insufficient information We spoke to Mr [redacted] on 12/5/about the information On 12/7/we received the sufficient proof of insuranceAn invoice was sent on 12/5/that included the charges for the property taxes Section of the contract clearly states that we will file the property taxes on behalf of the customer and pass those charges through to the customerThe ACH agreement that Mr [redacted] signed authorizes the Lessor/Assignee to draft all amounts due under the contract and sufficient notice was given to Mr [redacted] The sufficient proof of Insurance was received on 12/7/and the charges were credited back to Mr [redacted] ’s account Per the email Mr [redacted] attached in his complaint we have changed his ACH to only draft the scheduled lease payments If any charges (due under the lease) become due Mr [redacted] will be sent an invoice & he will have to pay it by check or contact our office to make payment over the phone We are happy to review Mr [redacted] 's request of refunding the $in overdraft charges since the force placed insurance charges were credited and the property taxes were paid by check We need a copy of the bank statement clearly showing the date and amounts of the charges accrued on his account due to the drafts Once we have the statements we will review the information and respond to the customer’s request

It's always concerning to receive a disappointed customer complaint such as the one received from [redacted] The customer entered into an Equipment Finance Agreement on July 8, with [redacted] and then assigned to Pawnee Leasing All terms and fees are clearly disclosed throughout the contract Our terms are quite customary, conspicuous and fees are primarily due when a customer does not adhere to the terms of their contractThe charges the customer is referring to are insurance surcharges The surcharges are assessed when a customer fails to provide sufficient proof of insurance on the equipment being financed The requirements are covered in section nine (9) Insurance: "You will maintain; physical damage insurance for the amount of Equipment cost or replacement value, whichever is higher, naming us as “Loss Payee” and acceptable liability insurance naming us as “Additional Insured”If you do not comply and deliver an acceptable insurance certificate, you must pay an additional 1% of the Equipment Cost each month, or fraction thereofThe additional payment is not calculated on our actual exposure and represents additional profitSuch payments shall not be considered as insurance, a replacement for insurance or payment for insurance and provides no coverageYou can stop this charge by delivering proof of insurance Satisfactory proof of insurance must be delivered to us before the 20th of the month to avoid a charge for insufficient /no proof of insuranceThis is a monthly fee and non-refundable.” We perform monthly audits on the contracts to ensure sufficient proof of insurance is received If at any time the insurance is canceled or expired we will notify the customer of the requirements A letter is sent out along with monthly invoices that state the charges & requirements needed to avoid the monthly charges I have reviewed the notes on the contract It appears the insurance expired at the same time in both & The customer was assessed charges from May 2016-October and again May 2017-October It appears it took several calls and emails between our representatives, Monique and the Insurance Agent to receive the sufficient proof of insurance Each correspondence that was sent to the customer (email, invoices & letters) clearly stated the charges & what needs to avoid the charges Our representatives have offered to waive several of the charges on a couple of occasions if the customer would agree to pay part of what was due The customer refused In the review of the account it was noted the customer has made of payments and all payments have been paid as agreed I also reviewed the insurance received on the contracts Even though we did not receive the proper coverage until 11/21/for the coverage and 11/15/for the coverage I did notice the insurance coverage was effective from 4/18/16-4/18/and 4/18/17-4/18/ The customer had the insurance in place & there was no lapse in coverage As a courtesy to the customer and we want to show the customer we care about their business & concerns We will issue a credit in the amount of $2,to the outstanding charges The customer will not be invoiced for these past due charges any longer We do ask the customer ensure that we receive their renewal policy in April Their contract does not end until June and to avoid the charges from being assessed once again we would request they proactively follow up with their insurance agent to ensure we have sufficient proof of insurance in our office by 4/18/ We’d also request they follow up with our office to ensure their agent provided the information that is needed We hope this resolves the customer’s complaint however, if they have any additional questions or concerns we encourage the customer to contact our office

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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