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Pawprints by Penny

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Pawprints by Penny Reviews (2)

Pawprints By Penny &Co llchas been in business since Nov15th We have grown from a sq.ftstorefront with myself as the sole employee, to a knowledgeble, caring, well staffed facility with two locations and employeesIt is not in our best interest to have unhappy customersAs I have done very little advertising our growth is primarily due to word of mouthWe regularly groom dogs and cats for The City of Buffalo Animal Shelter and are fully endorsed by area veterinarians.We strive to have the pets that come to us go home smelling fantastic, looking fabulous, and feeling amazing, both mentally and physically.All of our prices are listed in the lobby so people can make a well informed decision to have us groom their dog or cat and there is no pressure involvedPrices are competitive and actually a lot lower than other establishmentsWe also have a "Groom Club" discount which enables you to receive five dollars off when you make your next six week appointment! There is an upcharge for severe matting, aggression, or pets with fleas and/or feces on them as they may need additional time, handling and cleanup.When a pet arrives for grooming we discuss in advance what the owner would like and what we are able to doUnfortunately this particular dog had not been in, or groomed, since August To brush out the coat would have been indescribable torture for this 7lb delicate poodleIt can also lead to him becoming defensive and aggressiveHe had bitten in the past and although he is small, bites are very painful and lead to a stressful experience for allIt makes me very sad that the only alternative was to clip him down on a cold winter dayI could not help but wonder why she would wait until then to bring him inShe agreed to have him groomed and leftWe also offer brush outs and baths to help maintain pets between regular groomingsWe usually cash out clients before bringing pets up as it reduces chaos if another dog arrives, transactions can be done quickly and efficiently, and then owners and dogs are happily reunitedSo this is not aband we did not single her out for any other reasonAs she was becoming more demanding and irrational and I could see our many attempts to please her over the past few years and keep her pet and my staff safe, I reccommended that she would be "Happier frequenting another grooming establishment".I feel that we have gone above and beyond to groom her dog and also to make her happyWe have given her the opportunity for discounts and would gladly help between haircuts so her dog would not have to be so shortI can only hope she is able to find a groomer that is able to work with her as our pets are only with us for a short time and deserve to be treated well and cared for properly Also keep in mind, they are living breathing feeling creatures that cannot speak for themselvesHumanity before vanity.Best regards, Penelope L [redacted] owner/operatorPawprints By Penny & Collc

Pawprints By Penny &Co llc. has been in business since Nov. 15th 2003. We have grown from a 450 sq.ft. storefront with myself as the sole employee, to a knowledgeble, caring, well staffed facility with two locations and 16 employees. It is not in our best interest to have unhappy customers. As I...

have done very little advertising our growth is primarily due to word of mouth. We regularly groom dogs and cats for The City of Buffalo Animal Shelter and are fully endorsed by area veterinarians.We strive to have the pets that come to us go home smelling fantastic, looking fabulous, and feeling amazing, both mentally and physically.All of our prices are listed in the lobby so people can make a well informed decision to have us groom their dog or cat and there is no pressure involved. Prices are competitive and actually a lot lower than other establishments. We also have a "Groom Club" discount which enables you to receive five dollars off when you make your next  six week appointment! There is an upcharge for severe matting, aggression, or pets with fleas and/or feces on them as they may need additional time, handling and cleanup.When a pet arrives for grooming we discuss in advance what the owner would like and what we are able to do. Unfortunately this particular dog had not been in, or groomed, since August.  To brush out the coat would have been indescribable torture for this 7lb delicate poodle. It can also lead to him becoming defensive and aggressive. He had bitten in the past and although he is small, bites are very painful and lead to a stressful experience for all. It makes me very sad that the only alternative was to clip him down on a cold winter day. I could not help but wonder why she would wait until then to bring him in. She agreed to have him groomed and left. We also offer brush outs and baths to help maintain pets between regular groomings. We usually cash out clients before bringing pets up as it reduces chaos if another dog arrives, transactions can be done quickly and efficiently, and then owners and dogs are happily reunited. So this is not  abnormal and we did not single her out for any other reason. As she was becoming more demanding and irrational and I could see our many attempts to please her over the past few years and keep her pet and my staff safe, I reccommended that she would be "Happier frequenting another grooming establishment".I feel that we have gone above and beyond to groom her dog and also to make her happy. We have given her the opportunity for discounts and would gladly help between haircuts so her dog would not have to be so short. I can only hope she is able to find a groomer that is able to work with her as our pets are only with us for a short time and deserve to be treated well and cared for properly.  Also keep in mind, they are living breathing feeling creatures that cannot speak for themselves. Humanity before vanity.Best regards, Penelope L[redacted] owner/operatorPawprints By Penny & Co. llc.

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Address: 260 Allen Street, Buffalo, New York, United States, 14201

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