Paws to Heart

November 20, 2015To Whom it May Concern:Regarding claim# [redacted] , please see the attached Adoption Contract signed by the complainant, [redacted] releasing Paws to Heart Rescue from liability and payments for wet expensesSpecifically, please take note of thefollowingsections:*PET'S HEALTH AND HISTORY*Adopter understands that the Pet's health and history is accurately represented to the best knowledge of Paws to HeartAdopter understands that no representations are made by Paws to Heart as to the temperamental, mental, or physical disposition of the Pet**RELEASE OF LIABILITY**a"Paws to Heart is not responsible for any costs relating to the Pet once adopted.**b**Adopter adopts the Pet at Adopter's own risk, and indemnifies and releases Paws to Heart, its founder, and volunteers from any and all liability arising from damages to person(s) or property caused by the Pet.**c"Adopter understands that Paws to Heart makes no guarantees and/or promises regarding the Pet's disposition, temperament, and/or health and personality*Additionally, the complainant, [redacted] was given Days of Pet insurance to cover any expenses incurred within days of adoptionSee attached.Please respond to confirm this claim is closed in our favor or if you have any questions feel free to contact meThank you.Regards,Kristen S.President“Attached: Adoption Agreement, Day Pet insurance

December 5, 2015To Whom it May Concern:Regarding claim# [redacted] , and Persuant to our telephone conversation, we stand by our response sent on November 20, Again, the Adoption Contract was signed by the Complainant, [redacted] releasing Paws to Heart Rescue from liability and payments for vet expensesWe disclose all we know about the Pet's history and health at the time of adoption and once she signed the Contract released us from liability.Specifically, please take note of the following sections: PET’S HEALTH AND HISTORYAdopter understands that the Pet's health and history is accurately represented to the best knowledge of Paws to HeartAdopter understands that no representations are made by Paws to Heart as to the temperamental, mental, or physical disposition of the PetRELEASE OF LIABILITY aPaws to Heart is not responsible for any costs relating to the Pet once adoptedbAdopter adopts the Pet at Adopter's own risk, and indemnifies and releases Paws to Heart, its founder, and volunteers from any and all liability arising from damages to person(s) or property caused by the Pet.cAdopter understands that Paws to Heart makes no guarantees and/or promises regarding the Pet's disposition, temperament, and/or health and personality Additionally, the complainant, [redacted] was given Days of Pet Insurance to cover any expenses incurred within days of adoptionPlease refer to previously provided documents.We respectfully request that [redacted] cease contacting us and wasting our time regarding this matter, if she cannot afford wet expenses required with owning a pet, she should not have one and we will gladly take the Pet back if that is the case.Thank you,Regards,Kristen S

November 20, To Whom it May Concern:
Regarding claim# ***, please see the attached Adoption Contract signed by the complainant, *** *** releasing Paws to Heart Rescue from liability and payments for wet expensesSpecifically, please take note
of thefollowingsections:*PET'S HEALTH AND HISTORY
*Adopter understands that the Pet's health and history is accurately represented to the best knowledge of Paws to HeartAdopter understands that no representations are made by Paws to Heart as to the temperamental, mental, or physical disposition of the Pet*
*RELEASE OF LIABILITY*
*a"Paws to Heart is not responsible for any costs relating to the Pet once adopted.*
*b**Adopter adopts the Pet at Adopter's own risk, and indemnifies and releases Paws to Heart, its founder, and volunteers from any and all liability arising from damages to person(s) or property caused by the Pet.*
*c"Adopter understands that Paws to Heart makes no guarantees and/or promises regarding the Pet's disposition, temperament, and/or health and personality*
Additionally, the complainant, *** *** was given Days of Pet insurance to cover any expenses incurred within days of adoptionSee attachedPlease respond to confirm this claim is closed in our favor or if you have any questions feel free to contact meThank youRegards,
Kristen SPresident
“Attached: Adoption Agreement, Day Pet insurance

December 5, 2015To Whom it May Concern:Regarding claim# [redacted], and Persuant to our telephone conversation, we stand by our response sent on November 20, 2015.Again, the Adoption Contract was signed by the Complainant, [redacted] releasing Paws to Heart Rescue from liability and payments for vet expenses. We disclose all we know about the Pet's history and health at the time of adoption and once she signed the Contract released us from liability.Specifically, please take note of the following sections: 2. PET’S HEALTH AND HISTORYAdopter understands that the Pet's health and history is accurately represented to the best knowledge of Paws to Heart. Adopter understands that no representations are made by Paws to Heart as to the temperamental, mental, or physical disposition of the Pet.4. RELEASE OF LIABILITYa. Paws to Heart is not responsible for any costs relating to the Pet once adopted. b. Adopter adopts the Pet at Adopter's own risk, and indemnifies and releases Paws to Heart, its founder, and volunteers from any and all liability arising from damages to person(s) or property caused by the Pet.c. Adopter understands that Paws to Heart makes no guarantees and/or promises regarding the Pet's disposition, temperament, and/or health and personality. Additionally, the complainant, [redacted] was given 30 Days of Pet Insurance to cover any expenses incurred within 30 days of adoption. Please refer to previously provided documents.We respectfully request that [redacted] cease contacting us and wasting our time regarding this matter, if she cannot afford wet expenses required with owning a pet, she should not have one and we will gladly take the Pet back if that is the case.Thank you,Regards,Kristen S

December 5, 2015To Whom it May Concern:Regarding claim# [redacted], and Persuant to our telephone conversation, we stand by our response sent on November 20, 2015.
Again, the Adoption Contract was signed by the Complainant, [redacted] releasing Paws to Heart Rescue from liability and payments for vet expenses. We disclose all we know about the Pet's history and health at the time of adoption and once she signed the Contract released us from liability.Specifically, please take note of the following sections: 2. PET’S HEALTH AND HISTORYAdopter understands that the Pet's health and history is accurately represented to the best knowledge of Paws to Heart. Adopter understands that no representations are made by Paws to Heart as to the temperamental, mental, or physical disposition of the Pet.4. RELEASE OF LIABILITY
a. Paws to Heart is not responsible for any costs relating to the Pet once adopted. b. Adopter adopts the Pet at Adopter's own risk, and indemnifies and releases Paws to Heart, its founder, and volunteers from any and all liability arising from damages to person(s) or property caused by the Pet.c. Adopter understands that Paws to Heart makes no guarantees and/or promises regarding the Pet's disposition, temperament, and/or health and personality.
Additionally, the complainant, [redacted] was given 30 Days of Pet Insurance to cover any expenses incurred within 30 days of adoption. Please refer to previously provided documents.We respectfully request that [redacted] cease contacting us and wasting our time regarding this matter, if she cannot afford wet expenses required with owning a pet, she should not have one and we will gladly take the Pet back if that is the case.Thank you,Regards,Kristen S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Regards,
[redacted]
I was never told the pet insurers name or told when I contacted them about the problems that the kitten had. I told them what costs I had incurred and they never mentioned it would be covered. This was in my opinion
wrong that they never explained what m options were.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I was never told the pet insurers name or told when I contacted them about the problems that the kitten had. I told them what costs I had incurred and they never mentioned it would be covered. This was in my opinion wrong that they never explained what m options were.

November 20, 2015To Whom it May Concern:Regarding claim# [redacted], please see the attached Adoption Contract signed by the complainant, [redacted] releasing Paws to Heart Rescue from liability and payments for wet expenses. Specifically, please take note of thefollowingsections:*2. PET'S...

HEALTH AND HISTORY*Adopter understands that the Pet's health and history is accurately represented to the best knowledge of Paws to Heart. Adopter understands that no representations are made by Paws to Heart as to the temperamental, mental, or physical disposition of the Pet. **4. RELEASE OF LIABILITY**a. "Paws to Heart is not responsible for any costs relating to the Pet once adopted.**b. **Adopter adopts the Pet at Adopter's own risk, and indemnifies and releases Paws to Heart, its founder, and volunteers from any and all liability arising from damages to person(s) or property caused by the Pet.**c. "Adopter understands that Paws to Heart makes no guarantees and/or promises regarding the Pet's disposition, temperament, and/or health and personality. *Additionally, the complainant, [redacted] was given 30 Days of Pet insurance to cover any expenses incurred within 30 days of adoption. See attached.Please respond to confirm this claim is closed in our favor or if you have any questions feel free to contact me. Thank you.Regards,Kristen S.President“Attached: Adoption Agreement, 30 Day Pet insurance