When we initially were contacted, the customer was still in possession of the faulty productWhile the [redacted] pods themselves are not covered under our Limited Warranty, we are able to offer replacements should the faulty items be returned and inspected at our headquartersWe provided a prepaid [redacted] shipping label when contacted and informed the customer of the replacement process Additionally, [redacted] is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person or retailer to make or assume any obligation or liability in connection with any of its devices Sincerely, The [redacted] Care Team
Complaint: [redacted] I am rejecting this response because: It has taken over weeks and countless hours of my own time to finally have a customer service rep from Pax Labs send me a repair order number with postage and an actual address to send my PaxtoI found three separate corporate phone numbers from my online research for this company and left messages on all three since NONE have a receptionist? Only then did someone actually get in contact to help me with this issueI have yet to receive any notification that they have received the defective Paxthat I have mailed inAt this rate I have little confidence in their ability to fulfill their warranty that they have advertised for this high priced productFrom my experiences with this company so far I will consider this issue resolved when my Paxis returned to me repaired or I receive a refundSincerely, [redacted]
Revdex.com: [redacted] was very helpful, and explained to me the proper usage of the PAX3, although I wish the company would have reached out earlier In either case, this is a satisfactory solution, and I wish PAX well in the future! Sincerely, [redacted]
Dear BBB, I am writing to you today because I wish to withdraw my complaint. Reason being that the original reason I wrote was to gt my PAX3 fixed. Since that time I have found out it is not the PAX3 that is broken but was a faulty cable. With the replacement of the... cable, the PAX3 now works fine so repair is unnecessary. I appreciate all the work you have done for me. I am glad that there is an organization like you to turn to. Please keep up the good work.Yours Truly, [redacted]
Hello,We greatly regret the delay in responding We have been in touch with MsMalhiot by e-mail since July 20th to offer troubleshooting support One of our customer service agents also followed up by phone on Thursday, July 27th to provide additional support and we are currently in the process of arranging shipment of the affected devices to our HQ for further testing.Best,Victor F
As our product has grown in popularity, we have worked hard to scale our manufacturing to meet the current demandAs we continue to increase our supply capabilities, we will begin reviewing applications and accepting new direct customersPlease feel free to reach out to our dedicated sales team at [email protected] for more information
We have spoken with [redacted] on [redacted] by phone [redacted] and discussed the issues he mentioned having with his deviceHis support request will require a secondary follow up call that we have scheduled with the customer on [redacted] and an email confirmation was sent to him confirming the appointment [redacted] thanked me for the follow up call and we will be reaching back out to him at the time scheduled to resolve his issues and get his support case closed out positivelyWe stand behind our product and service and will do all we can to assist this client
[redacted] original device, purchased from an authorized retailer in ***, was replaced under the terms of our ten year warranty on two occasionsHe reported further trouble with his device on 7/27/***We offered troubleshooting and/or a warranty inspectionAfter reviewing his case and discussing the issue with him, [redacted] has accepted a newer model at no charge as a replacement for his original devicePlease see attached communication and proof of delivery for replacement device
When we initially were contacted, the customer was still in possession of the faulty productWhile the [redacted] pods themselves are not covered under our Limited Warranty, we are able to offer replacements should the faulty items be returned and inspected at our headquartersWe provided a prepaid [redacted] shipping label when contacted and informed the customer of the replacement process Additionally, [redacted] is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person or retailer to make or assume any obligation or liability in connection with any of its devices Sincerely, The [redacted] Care Team
Complaint: [redacted] I am rejecting this response because: It has taken over weeks and countless hours of my own time to finally have a customer service rep from Pax Labs send me a repair order number with postage and an actual address to send my PaxtoI found three separate corporate phone numbers from my online research for this company and left messages on all three since NONE have a receptionist? Only then did someone actually get in contact to help me with this issueI have yet to receive any notification that they have received the defective Paxthat I have mailed inAt this rate I have little confidence in their ability to fulfill their warranty that they have advertised for this high priced productFrom my experiences with this company so far I will consider this issue resolved when my Paxis returned to me repaired or I receive a refundSincerely, [redacted]
Revdex.com: [redacted] was very helpful, and explained to me the proper usage of the PAX3, although I wish the company would have reached out earlier In either case, this is a satisfactory solution, and I wish PAX well in the future! Sincerely, [redacted]
Dear BBB, I am writing to you today because I wish to withdraw my complaint. Reason being that the original reason I wrote was to gt my PAX3 fixed. Since that time I have found out it is not the PAX3 that is broken but was a faulty cable. With the replacement of the... cable, the PAX3 now works fine so repair is unnecessary. I appreciate all the work you have done for me. I am glad that there is an organization like you to turn to. Please keep up the good work.Yours Truly, [redacted]
Hello,We greatly regret the delay in responding We have been in touch with MsMalhiot by e-mail since July 20th to offer troubleshooting support One of our customer service agents also followed up by phone on Thursday, July 27th to provide additional support and we are currently in the process of arranging shipment of the affected devices to our HQ for further testing.Best,Victor F
As our product has grown in popularity, we have worked hard to scale our manufacturing to meet the current demandAs we continue to increase our supply capabilities, we will begin reviewing applications and accepting new direct customersPlease feel free to reach out to our dedicated sales team at [email protected] for more information
We have spoken with [redacted] on [redacted] by phone [redacted] and discussed the issues he mentioned having with his deviceHis support request will require a secondary follow up call that we have scheduled with the customer on [redacted] and an email confirmation was sent to him confirming the appointment [redacted] thanked me for the follow up call and we will be reaching back out to him at the time scheduled to resolve his issues and get his support case closed out positivelyWe stand behind our product and service and will do all we can to assist this client
[redacted] original device, purchased from an authorized retailer in ***, was replaced under the terms of our ten year warranty on two occasionsHe reported further trouble with his device on 7/27/***We offered troubleshooting and/or a warranty inspectionAfter reviewing his case and discussing the issue with him, [redacted] has accepted a newer model at no charge as a replacement for his original devicePlease see attached communication and proof of delivery for replacement device