Paxton Mechanical

***DO NOT EVER HIRE THIS BAD COMPANY***
Paxton was hired by our insurance company to fix our AC. after numerous unanswered calls they came and replaced a part and put Freon. 3 days later the AC broke again. We contacted them and again after numerous unanswered calls they finally came back and determined that the unit is no longer good (after charging me $800 for Freon). We contacted the insurance company and they ordered a new split unit and since June 9 it was ready for pick up. We contacted them for 2 weeks in vain. When I reached out with a warning letter, he refused to conduct the service and he made threats to me referring to "A sitting judge" in his family in case I decided to file a lawsuit. Now after waisting two weeks with a 95 degree temperature at the house and few days in hotel, we are talking to the insurance company to send us a decent contractor to install the unit.
Be ware of this disrespectful owner and his very poor service.

This is actually an insurance claim which the customer is required to pay $ [redacted] deductibleThe insurance company actually denied your claim because of lack of maintenanceThey still have to pay their deductible to me to come out to service it

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have had the AC unit checked and have been advised that our air handled is rigged at best and we are losing air flow to the craw space causing unusual static pressure The reason we did not have heat was a combination of this issue and the shorted out heat pack When we noticed the outside unit not working the unit was under months oldBasically we were trying to heat with the heat pump only and without a backup heating sourceWe called Paxton numerous times They would not return my callsWe have been in touch with the insurance company that provided the unit to PaxtonWe got antoher HVCA Contractor After seeing the details of their install, we do not want them on the property again This boils down to a job they did poorly, and the warranty work has no money in it for them, so buyer beware Regards, [redacted]

Revdex.com:
I have reviewed the offer
and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The insurance company declined the claim based on the diagnosis provided by Paxton MechanicalThe issue with the heating unit was not related to lack of maintenance issues as you claimed
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have had the AC unit checked and have been advised that our air handled is rigged at best and we are losing air flow to the craw space causing unusual static pressure.  The reason we did not have heat was a combination of this issue and the shorted out heat pack.  When we noticed the outside unit not working the unit was under 6 months old. Basically we were trying to heat with the heat pump only and without a backup heating source. We called Paxton numerous times.  They would not return my calls. We have been in touch with the insurance company that provided the unit to Paxton. We got antoher HVCA Contractor.   After seeing the details of their install, we do not want them on the property again.  This boils down to a job they did poorly, and the warranty work has no money in it for them, so buyer beware.
Regards,
[redacted]

This is actually an insurance claim which the customer is required to pay $[redacted] deductible. The insurance company actually denied your claim because of lack of maintenance. They still have to pay their deductible to me to come out to service it.

The insurance company that this was done thru cchs, buys the heat pump for customer and we install they can send any provider to come out, that was not me. they have to pay deductible to  company if product fails after 6 months, from install...cchs has a number of local hvac companies to do...

there work.. Kent P[redacted]