Paya

Dear *** ***We are
disappointed to hear that you decided to cancel your account with Sage Payment
SolutionsThank you for your feedback regarding our cancellation policyOur
terms and conditions explain our termination policy and the auto renewal
processThe terms and conditions that we
have on file indicate you have an
early termination fee which was applied to your accountPer our conversation, If
you can provide us with documentation that indicates otherwise, we would be
happy to review your requestIf there is anything that we can do to support
you in the future, please don’t hesitate to contact usWe wish you continued
success.Sincerely,Sage
Payment Solutions

** *** ***, Thank you for your feedbackWe understand your concern and will be crediting $to your accountYou should see this credit within 10-business daysIf we can be of further assistance, please contact us. Sincerely,Sage Payment Solutions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Although Sage Payment Solutions may not handle equipment sales, your representatives using your name is defrauding the publicIf your representatives have no consequences to unscrupulous business practices they will continue to steal from small businesses and in our case a charity
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: P***, Angie Date: Wed, Jun 24, at 2:PMSubject: Revdex.com Complaint #***.To: "***@myRevdex.com.org" Hi ***We have another reject response from this merchantWe have went above and beyond for this customerWe originally credited months of non-compliance fees(Our maximum credit limit is months.) After several rejections, we also escalated internally and credited back the $early termination fee as a good will and final creditThis merchant is again asking for another creditWe have exhausted all efforts on this account and will not be crediting additional fundsWhat can we do to resolve this issue? Please help!Angie P***Director, Support & QualitySage

Thank you for your responseYou are correct, your
account was closed in May 18,
We understand that this transaction included a typo and
the amount processed was incorrectWhat needed to be done to avoid this issue,
avoid of the transactions before batching out would had to be doneWhile
we understand your concern, there are costs associated all transactionsWe are
attaching a copy of our terms and conditions that include specific information
relating to your costs and feesWe are not able to credit the processing fees,
however, we were able to waive your early termination fee as a courtesy
If there is anything we can to assist you in the future,
please let us knowSincerely Sage Payment Solutions

Dear *** ***,
Thank you for your recent
inquiryWe are disappointed to hear that you cancelled your merchant account
with usWe have credited your account the $early termination fee as a
courtesy for your auto renewalWe also submitted a one time credit for the
annual
compliance fee of $You should see this credit in your bank account
within about business daysWe apologize for any inconvenience or excessive
hold time that you may have experiencedWe wish you continued successPlease
contact us if we can be of service in the future.Sincerely
Sage Payment Solutions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: First of all *** *** do not sell anti-virus software's to anyoneTo view the list of software's we sell please visit our website which is www.***.comAnd the company called me asking that they wanted to try it one more time as I was not available the lady the left the number and I called her backWhen I called the lady back she asked me questions I dont even remeber the questions she askedBut you guys need to understand I am years old based on my background if you will ask me through which bank my car Lien was in I will not remember itBut according to me I still had most of the questions right.As far as the inauthentic document is concerned I am attaching all the documents you asked for in thisCheck and tell me which one is inaccurate.And by the way we were using different processors ***, *** *** *** and *** *** *** ***Our chargeback percentage was 18% or its 180% its none of your businessI am ready to face all the consequences if I am not who I say I amIf you have any offices in Ohio tell me i'll come down there for a physical verificationBut I cant let someone shut my business down on the basis of a single call verificationDo your job properly verifying identity over the phone gets difficult sometimes for customers of my age. I will anyways file a lawsuit if this is not fixed hereI am already *** I pardon my french but I amGot nothing to loose now so whatever life I have left in me every drop of blood I have in me I will use it to take you guys downYou have different way of doing things you fools should think if I am fake how was I able to get accounts through other processors. Please check all the documents attached as it has the following things :Company State Certificate My Social Security CardMy Drivers LicenseMy Company's IRS documents A utility bill on my name as an address proof.After you are done checking out my documentsPlease tell which one of these is fake and inauthenticAnd if you still think that I am a suspected fraud than please have a police verification done or I can go to the nearest police station and have them write a letter for me if its necessary
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Customer Loyalty department spoke with the *** *** in March to resolve this issueAt that time, she was advised of a reduced early termination fee of $(reduced from $400.) As a good will effort, we have closed her account and waived the early termination feeWe will not be issuing any
additional credits If we can be of further assistance, please don’t hesitate to contact usSincerely, Sage Payment Solutions Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. There is one correction I must make on point 3, which was I was told by a Sage agent that the phone number was a part of the "Name," which is why I stated it as such and do remember them putting it as a part of the name so that customer's had it clearly printed on their bank statements in case they needed to reach us with any questions/problemsNonetheless, this point was resolved in full
Regards,
*** ***

We spoke with Mr*** on 01/24/regarding these three complaintsThe company had started doing PCI compliance, and I was not aware that they had been taking money out of my account each month due to our site not going through their new processAfter much discussion, it turns out that
someone at Sage never sent our email address over to the agency that handles the PCI compliance, which resulted in us not being aware of the new process, and therefore, unable to complyOnce we learned of this, we complied with filling out the data and our site was found to be compliantSage refuses to refund the money taken from us during the time they had failed to provide our email to their agencyOpening a ticket got me nowhereMr*** was sent notice of PCI Compliance Assessments and the associated fees on his July merchant statementWe began assessing a $non-compliance fee on the December statement, continuing each month through November 2017. Mr*** contacted us regarding these fees on 12/04/2017, at which time we connected him our our PCI assessment vendor and he completed his assessmentWe stopped billing non-compliance at that timeIn the time between 12/04/and the date of this complaint, 01/25/2018, we changed compliance vendors and we do not have access to historical dataWe are unable to confirm Mr***’s statement that our previous vendor did not have his email address on fileIn light of this, when we spoke on 01/24/2018, we agreed to reimburse months of non-compliance fees at $35/month, or $totalSecondly, the company shows each month that they have been crediting virtual checks for different clients as if the money was being deposited, but we recently found in their Virtual Terminal that the money was NEVER been successfully taken out despite the email notices showing that it wasThis has caused a great loss of funds because of the poor functionality and display of the information, leading us to believe their were no issues with check paymentsMr*** has been a customer of ours, using the electronic check service, since Electronic checks are processed offline, meaning that there is no communication to the issuing bank to approve/deny the payment in real time. As a result, our transaction reporting shows that the transaction was accepted and settled successfully. If a customer or issuing bank rejects the electronic check for any reason, it will happen after the factWe make reports of transaction repaid and transaction rejected available in our Virtual TerminalWe also have the option to send those notifications via fax or emailIn this case, the notification by fax/email was not enabledWe enabled email notifications on 01/24/after speaking with Mr***Mr*** requested that his cost for these two customers be reimbursedHe provided data on his customer’s cost for his service versus what he billed themBased on that we calculated a reimbursement of $727.28. In addition, we calculate fees assessed by Sage Payment Solutions in the amount of $We offered a total reimbursement to Mr*** of $799.30, which he acceptedThey continue to print the wrong name on customer bank statements and have not fixed thisOn the phone, Mr***’s specific complaint was that the phone number, not the business name, was wrong on his customer’s statementsIt is an old phone number that his business no longer ownsWhen we spoke on 01/24/2018, Mr*** acknowledged that we sent him a form to update the information that appears on his customers’ statements. He advised us that he did receive and complete the form but did not return it to usAfter we spoke on 01/24/2018, the phone number was updated in our records, resolving this matterTell us why here

Sage has resolved the cancellation fee issue associated to [redacted],[redacted] and the cancellation fee of $100.00 for [redacted] has been refunded. Funds should post to [redacted]  bank account within 7-10 days. Sage considers the...

complaint resolved.

RE: Case#[redacted]
 
To Who It May Concern,
 
            Please
accept this correspondence in response to the case referenced above regarding
the complaint filed by Mr. James Wiggins of [redacted] Labortories, Inc....

(Educational
Science).
 
[redacted] alleges in this complaint several items
such as Unjustified Debits, never receiving merchant statements, Deceptive
Trade Practices, Breach of Contract, Bank Fraud, Wire Fraud, Mail Fraud, Racketeering,
conspiracy, and Embezzlement). SPS is acting entirely within its rights set
forth in the terms of the Merchant Agreement signed by [redacted].
 
[redacted] alleges in this complaint that he was not
receiving monthly statements and that SPS was debiting the monthly fees.  However, a monthly statement was mailed during
months they were processing and statements are available via the internet
through our reporting website at www.myvirtualreports.com.
 
Monthly PCI Non Compliance fees was assessed in June
2010 after a statement announcement informing about PCI DSS requirements. SPS agreed
to refund the PCI Non Compliance fees as a courtesy on March 17, 2015 when we
were notified that [redacted] was unhappy about the fees and had completed
their PCI Certification. The refund amount was for $420.00 which corresponded
to twelve months of noncompliance fees. SPS offered to continue to work with
[redacted] on PCI Non Compliance refunds if he provided proof of becoming PCI
Compliant prior to March 2015.
 
On May 7, 2015, SPS was notified to cancel the
merchant account per the request of [redacted]. Due to breach of contract, a
$195.00 early termination fee was assessed.
 
Below is a list of the last 18 months of fees paid by
[redacted]. During the current month of May 2015, we have processed debits of
$195.00 for early termination fee and the monthly fees for April 2015 in the
amount of $19.47. 


Year


 Month


 Fees Paid




2015


 April


 $        
19.47




2015


 March


 $      
251.42




2015


 February


 $      
161.99




2015


 January


 $      
237.75




2014


 December


 $      
210.54




2014


 November


 $      
348.72




2014


 October


 $      
216.22




2014


 September


 $      
391.20




2014


 August


 $       364.17




2014


 July


 $      
410.08




2014


 June


 $      
478.12




2014


 May


 $      
504.92




2014


 April


 $      
645.47




2014


 March


 $      
508.07




2014


 February


 $      
261.48




2014


 January


 $      
215.91




2013


 December


 $      
229.87




2013


 November


 $      
273.80




2012


 January


 $      
253.18




 Grand total




 


 


 $5,982.38


SPS has denied [redacted] request for a refund as described above
and we anticipate that his concerns have now
been met upon receipt of this letter. Please feel free to contact me with
questions and concerns, Toll-free ###-###-####Sincerely,W[redacted] Al[redacted]Supervisor, Financial Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As I had previously stated, the 8 pages of terms and conditions were not given to me and as you can see from the copy they sent to you with the highlighted section there is no signature on any one of those eight pages. The terms I had agreed to were the rates which they did post. I was told initially a two year term, then 3 years, I fulfilled that obligation then all of a sudden these auto renewal documents surface. My banker was also a witness to this and will verify what I have stated. So then they charge me $475.00 early termination which is totally bogus, considering it was past the 3 years, secondly I am at my business everyday and have never recieved a phone call regarding this. This is a hustle and I want my $475.00 back.
This is why no businesses trust C.C. Merchants.
And no,I would never use nor advise any one else to use Sage
Sincerely,
[redacted]
Regards,
[redacted]

Sage has resolved the identity issues associated with [redacted], Inc. and has removed [redacted] Solutions, Inc. from the [redacted] list.   Sage considers the complaint resolved. Kind regards, Wil A[redacted] Supervisor, Customer Support Sage

To Whom it may concern,Our partner [redacted] has reached out to [redacted] to assist with a rate reduction and credits. [redacted] appreciated and was satisfied that we listened to his concerns. He agreed to provide an update to Revdex.com as resolved.Thank you,Wil...

A[redacted] Supervisor, Customer Support Sage

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as we do not get drafted any future money in regard to this account.
Regards,
[redacted]

Dear [redacted],Thank you for your inquiry. Per our conversation, Sage will be closing your account and waiving the early termination fee. We are also processing a refund of $179.85. We wish you continued success with your business. SincerelySage Payment Solutions