To whom it may concern:On 02.** [redacted] contacted our office to make arrangements to pick up her Honda Accord that had been repossessed on 02.**as per the direction of our client/ [redacted] ***'s lien holder ' [redacted] ' do to lack of payment [redacted] sent us a release authorizing [redacted] to redeem her vehicle upon payment of the property fee [redacted] was offered the option of paying the above-mentioned property fee (totaling: $103.00) by credit card over the phone or, by cash in person at the time of the redemption [redacted] immediately stated that she was refused to pay the property fee It was then explained to [redacted] that the property fee is a contracted fee between Payback Repo & her lien holder [redacted] , and that if she is refusing to pay this fee we recommend that she contacts [redacted] to see if they would be able to waive the fee When [redacted] contacted [redacted] they confirmed with her that she is in fact responsible for the property feeAfter around the [redacted] inappropriate & threatening call we received from [redacted] demanding the address to which her vehicle was located, I gave in and finally agreed to waive [redacted] ***'s property feeAlthough, this was against my better judgment since by this point [redacted] had threatened to sue both Payback Repo & [redacted] as well as file a complaint with the Revdex.com, I agreed in hopes to put an end to the on going disputeOnce [redacted] had redeemed her vehicle (at no charge) I received yet another phone call, now demanding we give her back her license plates It was explained to [redacted] that her plates had been returned to the Deptof Motor Vehicle As of 02.** [redacted] ***'s vehicle had now been in our possession for a total of daysNY state law requires that we surrender the license plates to the NY state DMV within hours of the repossession Please note, that as explained to [redacted] " Failure to do so is a violation of vehicle and traffic law section 425, which is punishable by a fine of up to $150.00." [redacted] then shouted, "You won't get away with this!" and slammed down the phoneApproximately hours later [redacted] arrived at our main office in Lynbrook NY, accompanied by two officers from the Village of Lynbrook Police DeptThe officers informed me that [redacted] had called them because we refused to give her back her license plates At this point, it was then explained to the officers, that it was not that we refused to give them back, but that we could not because they had been returned to the DMV, as state law requires I then provided the officer with a copy of the MV327, which is a document that is required to be given to the DMV along with the plates when surrenderingThe officer than explained to [redacted] that her plates had been returned to the DMV, they then provided her with the copy of the MVthey had been given and told her at this point she would need the DMV to obtain new platesThe officers thanescorted [redacted] off the premises and went about their day Half hour after the officers had left [redacted] then contacted our office yet again, stating that the MVprovided to her was not legit because it was not even stamped or signed by the DMV [redacted] was then told that she is correct the form is not stamped nor signed, as mentioned when she was provided the form, its just a copy showing the state law Being we are a repossession agency we return plates in bulk & they are not processed while we wait Not only does it take a few days for the plates to be processed, but also I would not be able to provide her with the DMV plate surrender receipt for at least a week or two when they are mailed back to our office However, if she wished to obtain the receipt sooner she could simply do so by contacting or going to the Garden City, NY DMV where the plates had been surrendered [redacted] was not heard from again until the next day 02.**when we received notice of her complaint to the Revdex.com Please Note: I have included a copy of the release request sent to us by [redacted] Financial stating [redacted] is responsible for the personal property feeA copy of [redacted] ***'s MVstating NY state law requires plates to be returned to the DMV with hours As you can see we have no other complaints on the Revdex.com website and place ourselves on being one of the only repossession companies accredited with the Revdex.comPlease let me know if you have any further questions or further documentation in order to remove the falsified statement provided by [redacted] ***.Feel free to call or email me at any point[redacted] Payback Repo
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been reimbursed for the towing and my time that I missed at wk those plates should have never been taken off my car it was done because I didn't wanna pay a personal property fee which I was told by [redacted] its a fee IF there is if any personal property that has to be taken out of the car which I had nothing in the car so there only option was to take off the plates which they threatened me with because I knew I didn't have to pay the feei made all appropriate decision and acted very professional with these peoplethey hung up on me several times they picked up the phone and tried to speak in chinesei was specifically told they were gonna make my life difficult with these plates and thats when I got the police involvednothing in my case was done professionally and from what I herd from dmv they have this problem with this repo company all the timei delt with [redacted] regarding this matter and talked to a couple of repo companies and they agreed that this was done outta of spite because they didn't get there dollars that there desperate forthe car was paid in about hrs of the reposseion why take my plates off and how do u tell a person to drive home with no plates wich I lived min awaywe clearly should be able to c what kinda of business these people are runningvery unprofessionalwhen I picked up the car the man who repossessed it even said there was NO personal property in my In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To whom it may concern:On 02.** [redacted] contacted our office to make arrangements to pick up her Honda Accord that had been repossessed on 02.**as per the direction of our client/ [redacted] ***'s lien holder ' [redacted] ' do to lack of payment [redacted] sent us a release authorizing [redacted] to redeem her vehicle upon payment of the property fee [redacted] was offered the option of paying the above-mentioned property fee (totaling: $103.00) by credit card over the phone or, by cash in person at the time of the redemption [redacted] immediately stated that she was refused to pay the property fee It was then explained to [redacted] that the property fee is a contracted fee between Payback Repo & her lien holder [redacted] , and that if she is refusing to pay this fee we recommend that she contacts [redacted] to see if they would be able to waive the fee When [redacted] contacted [redacted] they confirmed with her that she is in fact responsible for the property feeAfter around the [redacted] inappropriate & threatening call we received from [redacted] demanding the address to which her vehicle was located, I gave in and finally agreed to waive [redacted] ***'s property feeAlthough, this was against my better judgment since by this point [redacted] had threatened to sue both Payback Repo & [redacted] as well as file a complaint with the Revdex.com, I agreed in hopes to put an end to the on going disputeOnce [redacted] had redeemed her vehicle (at no charge) I received yet another phone call, now demanding we give her back her license plates It was explained to [redacted] that her plates had been returned to the Deptof Motor Vehicle As of 02.** [redacted] ***'s vehicle had now been in our possession for a total of daysNY state law requires that we surrender the license plates to the NY state DMV within hours of the repossession Please note, that as explained to [redacted] " Failure to do so is a violation of vehicle and traffic law section 425, which is punishable by a fine of up to $150.00." [redacted] then shouted, "You won't get away with this!" and slammed down the phoneApproximately hours later [redacted] arrived at our main office in Lynbrook NY, accompanied by two officers from the Village of Lynbrook Police DeptThe officers informed me that [redacted] had called them because we refused to give her back her license plates At this point, it was then explained to the officers, that it was not that we refused to give them back, but that we could not because they had been returned to the DMV, as state law requires I then provided the officer with a copy of the MV327, which is a document that is required to be given to the DMV along with the plates when surrenderingThe officer than explained to [redacted] that her plates had been returned to the DMV, they then provided her with the copy of the MVthey had been given and told her at this point she would need the DMV to obtain new platesThe officers thanescorted [redacted] off the premises and went about their day Half hour after the officers had left [redacted] then contacted our office yet again, stating that the MVprovided to her was not legit because it was not even stamped or signed by the DMV [redacted] was then told that she is correct the form is not stamped nor signed, as mentioned when she was provided the form, its just a copy showing the state law Being we are a repossession agency we return plates in bulk & they are not processed while we wait Not only does it take a few days for the plates to be processed, but also I would not be able to provide her with the DMV plate surrender receipt for at least a week or two when they are mailed back to our office However, if she wished to obtain the receipt sooner she could simply do so by contacting or going to the Garden City, NY DMV where the plates had been surrendered [redacted] was not heard from again until the next day 02.**when we received notice of her complaint to the Revdex.com Please Note: I have included a copy of the release request sent to us by [redacted] Financial stating [redacted] is responsible for the personal property feeA copy of [redacted] ***'s MVstating NY state law requires plates to be returned to the DMV with hours As you can see we have no other complaints on the Revdex.com website and place ourselves on being one of the only repossession companies accredited with the Revdex.comPlease let me know if you have any further questions or further documentation in order to remove the falsified statement provided by [redacted] ***.Feel free to call or email me at any point[redacted] Payback Repo
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been reimbursed for the towing and my time that I missed at wk those plates should have never been taken off my car it was done because I didn't wanna pay a personal property fee which I was told by [redacted] its a fee IF there is if any personal property that has to be taken out of the car which I had nothing in the car so there only option was to take off the plates which they threatened me with because I knew I didn't have to pay the feei made all appropriate decision and acted very professional with these peoplethey hung up on me several times they picked up the phone and tried to speak in chinesei was specifically told they were gonna make my life difficult with these plates and thats when I got the police involvednothing in my case was done professionally and from what I herd from dmv they have this problem with this repo company all the timei delt with [redacted] regarding this matter and talked to a couple of repo companies and they agreed that this was done outta of spite because they didn't get there dollars that there desperate forthe car was paid in about hrs of the reposseion why take my plates off and how do u tell a person to drive home with no plates wich I lived min awaywe clearly should be able to c what kinda of business these people are runningvery unprofessionalwhen I picked up the car the man who repossessed it even said there was NO personal property in my In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***