Paychex Inc.

Our reply to the above complaint is attachedI have called and left this info on voicemail of Mr ***; and, mailed him a copy of the attached letter

Attached

Our representative spoke with *** *** yesterday and for now she does not wish to pursue anything further on this matter Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have contacted Mr. [redacted] and he has authorized us to change his account to premium stand alone Internet and to disconnect his landline telephone service.

Complaint: [redacted]
I am rejecting this response because: I don't know when this response was sent but yesterday would have been...

July 11 and they did not talk to me July 11. Their representative called me at work a couple of weeks ago and asked if he could go to my house and check our equipment. I told him I had already given up because they are just going to tell me it's due to the speed I pay for. He said he wanted me to be happy about this. I told him the router was hard to access because of where pioneer originally put it & would take a few days to get things moved to get to it. I said I could call the office when or if we decide to pursue this. He said that would be fine to just call the office and let them know. Only a couple of days later he CAME TO MY JOB and asked if I had made a decision.....I had already told him I would call when I got things moved & he was already coming to my job to ask again....Just like my original complaint, they DON'T LISTEN. And that was not "yesterday" it was a few weeks ago. I did not say I didn't want to pursue it the day he called. The plan was to call the office so I could move things & BE THERE. But I guess they wanted to go there alone and blame it on our equipment or the speed again. Finished fighting with Pioneer. They are the only local internet here & that's how they can do what they do. They're not going to go into my home without someone there & they should stick to the plan. I would have let them check but they didn't want to wait for me to call them.
Sincerely,
[redacted]