Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ December 30, Mr [redacted] Mediation Coordinator Revdex.com RE: Ms [redacted] , [redacted] Mpls, MN Dear Mr***: I am writing in response to your correspondence dated 12/22/regarding the above referenced matter In June of 2015, Ms [redacted] applied for and was granted a line of credit in the amount of $When the amount was due to be paid back, our customer failed to make the paymentAs a result, the customers check for that same amount was deposited with their bankThat check was returned due to a stop payment by the customer putting her account default On June 22nd, a letter was sent to the address of record informing them that their account was delinquent and requesting that the account be brought currentOn 8/24/the correspondence was returned to sender for the wrong addressOn 10/8/our customer contacted our collections department and proposed to pay the balance by paying $per pay periodOur collections Manager countered the offer and proposed that we would accept $per pay period for the first month, and then $per pay period for the remainder of the balanceThe customer told us that they would call us back with the answerOver two months elapsed before Ms [redacted] returned the call, again asking to pay off the balance at $per checkAt this point we informed Ms [redacted] that we would continue to pursue this through a garnishment process Ms [redacted] has been a client for some time however she has not paid a "fee" for this advance since This loan was opened in June and closed/defaulted and filed for collections by the end of July Lastly, contrary to our customer's assertion, our collection Manager, MrJosh [redacted] , has been responsive to the ***'s, and has not failed to call them back or failed to pick up their call We trust that the above has been response to your requestIf you have additional questions please call me directly at [redacted] Sincerely, Mark [redacted] Compliance Officer Payday America Inc Cc: Josh [redacted] , Collections Manager James [redacted] , District Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My loan was opened in September (2013?) and I paid a $"fee" every two weeks to reloanI HAVE YET to hear back from Josh Either way it goes when someone offers a payment plan you should not levy a paycheck Thanks Payday!
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ December 30, Mr [redacted] Mediation Coordinator Revdex.com RE: Ms [redacted] , [redacted] Mpls, MN Dear Mr***: I am writing in response to your correspondence dated 12/22/regarding the above referenced matter In June of 2015, Ms [redacted] applied for and was granted a line of credit in the amount of $When the amount was due to be paid back, our customer failed to make the paymentAs a result, the customers check for that same amount was deposited with their bankThat check was returned due to a stop payment by the customer putting her account default On June 22nd, a letter was sent to the address of record informing them that their account was delinquent and requesting that the account be brought currentOn 8/24/the correspondence was returned to sender for the wrong addressOn 10/8/our customer contacted our collections department and proposed to pay the balance by paying $per pay periodOur collections Manager countered the offer and proposed that we would accept $per pay period for the first month, and then $per pay period for the remainder of the balanceThe customer told us that they would call us back with the answerOver two months elapsed before Ms [redacted] returned the call, again asking to pay off the balance at $per checkAt this point we informed Ms [redacted] that we would continue to pursue this through a garnishment process Ms [redacted] has been a client for some time however she has not paid a "fee" for this advance since This loan was opened in June and closed/defaulted and filed for collections by the end of July Lastly, contrary to our customer's assertion, our collection Manager, MrJosh [redacted] , has been responsive to the ***'s, and has not failed to call them back or failed to pick up their call We trust that the above has been response to your requestIf you have additional questions please call me directly at [redacted] Sincerely, Mark [redacted] Compliance Officer Payday America Inc Cc: Josh [redacted] , Collections Manager James [redacted] , District Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My loan was opened in September (2013?) and I paid a $"fee" every two weeks to reloanI HAVE YET to hear back from Josh Either way it goes when someone offers a payment plan you should not levy a paycheck Thanks Payday!