Paylater Auto Sales

All vehicle are sold as isThe customer is more than welcome to take it to [redacted] for repairThe customer will be responsible for the repair.The customer singed a buyers guide stating no warrantyIf the customer would like to trade in the vehicle we are more than willing to work with him We do not issue refunds

Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ This issue has been resolved and she has her vehicle

Initial Business Response / [redacted] (1000, 6, 2015/08/25) */ Ms***, the reason why she was repossessed was due to the fact that the account fell into delinquencyShe made a promise to pay date on the 14th of August and did not show up on the 14th so she was written up to be repossessed on the 15th There is no grace period and this is stated in the contractWhen the consumer makes a promise to pay date, she needs to not break that dateThat is why she was repossessed She said she would have to wait days before she got her belongings- that is not trueBy law, we hold the vehicle for days so at any point she can come with her key to get her belongings

Complaint: [redacted] I am rejecting this response because:im losing part of my deposit from the first car plus having to bring more money for the trade outI went over there and chose another vehicle a ford and they havent done the paperwork to get the process started was there at am till 1:am Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/07/23) */ The customer's receipt states no refundHowever, to accommodate the customer she purchased a Dodge Avenger June 19, and placing her $deposit towards that vehicle

Her car did not catch on fire it over heatedWe did tow it to [redacted] Auto, and any repairs done or made on the vehicle is at MsRobinson expenseShe was very made aware that this car is as is when she signed the contractThe vehicle is located at [redacted] AutoIf she would like to contact them she can at [redacted] We do not issue refunds and that is located in her contact

This issue has been resolved Mr [redacted] was referred to All Type Auto for repairs and he did receive his title

This company came and picked up my vehicle for repairs, after a few days of not hearing from them I went to check on the repairs personallyThis company is now saying they do not have my vehicle and don't know where it is

This complaint has been addressed and the customer has retrieved his vehicle

Mr [redacted] actually purchased the vehicle on 9/30/He contacted us Saturday morning 10/1/regarding his vehicle stating he was having problems with itAll vehicles are sold as-isMr [redacted] signed a buyers guide indicating the vehicle is sold as-isMr [redacted] was referred to All Types Auto and was told he would be responsible for the repairsWe do not issue refundsMr [redacted] is more than welcome to trade out

Mr [redacted] vehicle was repossessed due to delinquency in the amount of $ The payments are due the 9th of every month The last payment which we received was on 9/ Anytime that a customer is behind in payments, they are told of the past payment due and the late fees charges when they are making a late payment In the sales contract, it is stated that we have the right to repossess the vehicle any time it is late Also the same is stated in the Right of Repossession Mr [redacted] cannot make a payment to the repossessing company which is in violation of our Company Policy Mr [redacted] does have the right to have the car returned upon payment of $for the past due car payment and the repossession fees no later than 11/11/

The vehicle was purchased with no warrantyHowever, the customer can take it to All Type Auto RepairWe do not have mechanic or shop at our facilityOr the customer can trade into an other vehicleThese are a couple of optionsWe do purchase these cars from an auction and sell them AS ISWe do not offer refunds, but we are more than willing to work with you

The issue has been addressed. Mr. [redacted] does have his vehicle back.

Complaint: [redacted] I am rejecting this response because:I never received my title as of this date 04/03/nor was referred to any auto mechanics Sincerely, [redacted]

Customer did purchase a vehicle in February 2016. Ms. [redacted] had the car for six months until calling us and saying she could not get it registered due to problems with the vehicle. Ms. [redacted] was referred to All Type Auto where there she got her car fixed. Ms. [redacted] was informed that she was responsible... for the repairs because all the cars are sold as-is. Ms. [redacted] signed the buyers guide stating the car was sold as-is. She called us a couple times in regards to trade outs. We did informed her that she would need a partial down payment if trading out. Ms. [redacted] also knows that her payments are due on the 8th of every month. Her payment was due on August 8th and was still responsible for making this payment at the time of due date along with her repairs she was responsible for. It is now September 6th and Ms. [redacted] has still not made her payment from August 8th. She did come to Pay Later on once occasion to retrieve her vehicle after repairs but All Type did not give a repair bill for her repairs. We were not going to return her vehicle to her until we had a repair bill to provide her. We did not get the repair bill yet because of All Type's business hours. We asked her to come back the next day so we would have it to give to her. The vehicle set for three days after repairs being done to the vehicle and the owner took it into repossession due to the fact she defaulted on the contract due to non payment. We do not discriminate against our customers or judge what their occupation is. She owes us $940.00 which is her repossession fee, repairs, payment and late fee. If we are such a bad company why would you want to purchase your daughter a vehicle at Pay Later? We do not do refunds. Ms. [redacted] was well informed of her contract and what was expected out of her as well as the terms of the contract. This goes for all of our clients, if you default on the contract, you will be repossessed.

The customer did call about the Dodge Magnum when it broke downWe did not refuse to take it back but referred the customer to All Type Auto repair shopWe do not have a shop or mechanic and that is why she was referred to All TypeIf the customer has issues with the repair, the customer needs to call All Type regarding the repairsWe do not provide refundsHowever, we can do a trade out

She did come down and brought her credit card for a refund We ran the card and she signed the receipt Our system removes from our account immediately If she has not received the refund she needs to contact her credit card company We refunded to her $

The down payment on the Chevy Impala was $but the customer placed $down and left a balance of $and never returned with the balance, which is why it was repossessedThe customer can take the vehicle to All Type Repair or trade outWe do not expect the customer to pay for a car
she is not happy with but we do expect the customer to honor the agreementThe vehicle was sold AS IS and we do not provide refundsThe customer is more than welcome to trade out on the vehicle if she is not happy with it

The customer purchased a Dodge Charger February 2, All vehicles are sold AS IS and the customer signed a buyers guide agreeing to the termsThe customer called to let us know about problems with the vehicle and we had it towed to a repair shopWe explained the customer is responsible for all
repairsWe do not issue refunds as the vehicle was sold AS IS

Initial Business Response /* (1000, 8, 2016/02/01) */
He has his Avalanche and this has been resolved