Payless 4 Plumbing Inc

Overcharged for plumbing service not performed & led to information
on March 2, 2016,
Payless Plumbing charged me for the $Leak detection they did not perform $for removing hose & drain under sink They gave information that insurance will
Pay for my plunging for water damage and referred me to PRG restoration service, which I ended up paying high priceThey said they would credit money back to install pluming back after our kitchen was repaired
I wii not install plumbing back from Payless Plumbing because they are overpricedI called and asked for $
Refund of $leak detection not performed and they said supervisor will call me back, but have not heard

I have made several written and verbal request to get a full explanation of charges for services completedWater heater and garbage disposal unit replaced, no documentation provided

Tried to clean drain and couldn't do the job clog too hard
On March 30, our kitchen drain plugged up We used drain cleaner and all kinds of things to get the drain to open The stuff moved some but the plug was at least foot down in the drain On March 31, I called Payless Plumbing and they came out at 2:pm The man ran the rooter into the drain and said it debry in drain kept falling back in drain and closing the hole he made and it couldn't be fixed He showed my son with the camera as to what was happening We would need to call our landlord to tell him the piece of pipe has to be replaced and the kitchen and hall had to be dug up in order to find the stoppage and fix the problemThey would work up an estimate and it would take at least days to fix depending how far the stoppage continued in the pipeWe contacted our landlord and told him the problem and to have the company call him with the estimate We called the company back and gave him the inform

Initial Business Response /* (1000, 5, 2016/04/08) */
Contact Name and Title: ***-Office Admin
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@paylessforplumbing.com
After discussing the situation with ***, CEO if Payless-4-Plumbing, we've decided to set up a meeting with the client next
week to discuss what was done on her propertyThis does not mean we will not be issuing a refund, however we still need to establish what work was performed and what wasn'tAs of today that meeting is scheduled for next week and we will be contacting the client on Monday
Initial Consumer Rebuttal /* (2000, 7, 2016/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I definately want to hear what work was performed in details & price list for each work they performedHow the invoice totals to $There's no need for meetings if they can provide me with detailed (itemized) paperwork
Final Business Response /* (4000, 18, 2016/04/29) */
We have issued a $refund check
Final Consumer Response /* (2000, 20, 2016/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I did receive the $check & I sign the form
and sent it back to the business
Thank you

Initial Business Response /* (1000, 10, 2016/03/02) */
Initial Consumer Rebuttal /* (3000, 12, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The CEO which is *** is the owner and I did talk to himHe was the one that was hostile, and told me
to get another plumber and that he wasn't going back.I told him to refund my money so I can call another plumber, he said he will only give me partial.I did not want to argue because I needed my sewer drain cleared and was hoping he will honor his professional word as a service company.Well he never came back or calledI had to call another plumber who had no problem clearing the line,(been wks already)He said he never heard of anything to the sort, he Connect's two lines all the time.He charged me $and I feel payless for plumbing should reimburse my full $becuase thy are not equipped with the right equipment and claiming to be a an experienced company.If I do not to get my money refunded, I will go to state contractor's board and pursue this further.I am not happy with payless plumbings taking advantage of comsumers, they have a bait and switch process to get you to pay more
Final Business Response /* (4000, 14, 2016/03/03) */
We would like to do a partial refund of $We made several attempts to clear the line and in the end we could not, so with that being said $will be our service fee and $will be an issued refund to the client for not being able to clear the lineWe understand another contractor was able to clear his line, however we have specific methods to ensure the life of our machineryWe do not want to work with this client anymore, he has called my office several times cussing at the dispatchers and myselfI think its only fair to charge a $service fee and refund $and part ways
Final Consumer Response /* (2000, 16, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am unwillingly accepting this proposed resolution because I am a disabled veteran and need the money to pay the other plumber who did the job right.I don't why this Owner *** keeps saying I keep calling and cursing at his employees,It is falseI guess whatever makes them try to keep their fake professionalism real for next victim

Called out plumber on 3/14/to clear main drain
He was unable to fish line thru pipe was charged $and was told and in writing on my receip
Called out plumber on 3/14/to clear main drain
He was unable to fish line thru pipe was charged $and was told and my receipt from 3/14/states in writing that on 3/15/they would be out to do a camera inspection @ no further chargeThat was days ago and they refuse to call me back or come out and do the jobI have called everyday and I am told they need to talk to a supervisor and will call me right back and I do not hear back from themI continue to call and get the same responseWe were told not to run water, no washing dishes no laundry very little toilet use no showers or very shortOn the 15th when I called I was told they were booked but would be here in the morning of the 16thOn the 16th when I called I was told the camera was stuck in a pipe at another job and they were coming out once they cleared that job, th

Initial Business Response /* (1000, 5, 2016/04/04) */
Contact Name and Title: ***-Office Admin
Contact Phone: XXXXXXXXXXX
Contact Email: ***@paylessforplumbing.com
We understand the circumstances of our clients situationWe as a company do only as we are trained to doWe used the camera
and it guided us in our decision to recommend a repairHowever, since the client was able to rectify their problem without such a repair, we still charge a service fee for sending our technician out and attempting to clear the lineUsually we charge a minimum of $as a service fee, however, we are willing to charge a service fee of $and refund a total amount of $
Initial Consumer Rebuttal /* (3000, 7, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I first called their company the person who answered the phone asked where I found out about their businessI told her the YellowbookThe ad in the yellowbook says multi drains from the clean out as low as $residential onlySince they did not do anything to repair the drain I think that should be what is chargedI expect them to stand by their ad and will only except a refund of $
Final Consumer Response /* (2000, 11, 2016/04/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They should have been more clear but I accept the solution
Final Business Response /* (4000, 9, 2016/04/08) */
The client is correct we do have an advertisement that states we clear MULTI drains from the cleanout for $The reason for emphasis on MULTI is due to the fact that we only charge $if the client has more than one drain that needs to be clearedSo basically the first drain would be charged at regular price which typically runs from $95-$depending on how bad the blockage isThen if there are any additional drains that need to be cleared Payless-4-Plumbing would then honor the $deal as advertisedWe only have so much space to explain every detail in our ad, so we made sure to place the word MULTI in our adThe client did not have multi drains therefore we could not honor our $dealWe again only stand by a refund of only $and charge a $dollar service fee

Initial Business Response /* (1000, 10, 2016/04/13) */
Contact Name and Title: ***-Office Admin
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@paylessforplumbing.com
After thoroughly discussing the issue with my field supervisor ***, the reason for Payless-4-Plumbing not complying with
the free camera inspection is due to the fact that we were never able to get in contact with the actual owner of the propertyPer company policy, any property that requires our services that include a camera inspection we automatically request for the owners consent and try to get them to be at the property at the time of repair or inspection so that we are all on the same page*** *** is not the owner of the property she is only a tenantWe were never able to get the owner's contact info nor has he/she contacted usHowever, after careful deliberation we have already refunded her $back to her discover card and will send out a settlement form for the client *** *** to sign and mail back to finalize this disputeWe do apologize for the inconvenience however, as Payless-4-Plumbing we were only following our company policyThanks
Initial Consumer Rebuttal /* (2000, 12, 2016/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would have preferred the job be completed but they refunded my money so I can call out a different plumberI'm satisfied with thatThank you for your help resolving this matter

Initial Business Response /* (1000, 5, 2015/08/18) */
Customer put a stop pay on check and refused to negotiate
Initial Consumer Rebuttal /* (3000, 8, 2015/08/18) */
My name is *** *** and I submitted a complaint against the business Payless PlumbingToday I was contacted by someone from
this business who did not give me his nameI have attached to this e-mail recorded telephone conversations from today
Both recordings, I informed the person that I would be recording the callThe only reason I started recording the call the first time was because he started swearing at me, demanding to know why I filed a complaint when I "didn't pay (them) ***." He continued to yell that I "did not pay ***" and that is when I told him I would start recording the callHe said he did not care
If you listen to the calls, you can hear him stating that I have committed a crime, and using profane language (at the end of the second call, he tells me repeatedly to "pull my head out of my ***." Both of these things are violations of the Fair Debt Collection Practices Act
I had already ask that they not contact me by phone or text regarding this disputed bill; however, when he first called the gentleman stated he wanted to try to resolve my complaintHe clearly did not
I understand they will claim that I "stole" and "wrote a bad check." This is not the caseA check was written in good faith out of my husband's business accountThe funds were available at the time the check was written (we can provide evidence of this if you need it) and when the check was attempted to be cashedWe requested a stop payment on the check late the next day after discovering that the work they stated was done was in fact not done, that we were grossly overcharged for what was actually completed, as advised by our insurance company, and after repeatedly requesting an invoice, neither me or my insurance company received one
I just wanted to provide you this information incase the business owner states that he attempted in good faith to resolve this matter with meHe did notHe threatened me, accused me of being a criminal and cursed at meThank you for your time
Best Regards,
*** ***

Initial Business Response /* (1000, 8, 2015/11/30) */
It is our belief this dispute has been resolved. We will be issuing a refund when the case is closed.