We appreciate the opportunity to clarify the situation that is being disputed by Ms [redacted] On December 5th when [redacted] and Ms [redacted] visited AllStar Mitsubishi to purchase a vehicle for [redacted] , the vehicle that was shown to them did have the Monroney label posted that indicated the price of the vehicle however as [redacted] stated the windows were tinted so if she did not see the pricing details it is not because they were not visibleAt the time of signing the contract, both [redacted] and Ms [redacted] were present when the financing details were thoroughly explainedUpon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed [redacted] and Ms [redacted] went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lotA phone call was made and a message was left for them to pick up their contract at the dealership; there was no responsePer OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customerSince the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.The vehicle purchased is in fact a new vehicle; it has never been titled.The interest rate the vehicle was financed at is a result of [redacted] ’s lower credit score than Ms [redacted] As [redacted] indicated she was the buyer of the vehicle and her mother was co-signer due to [redacted] ’s lower credit score which had an effect on the interest rate.In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms [redacted] The customers were fully educated on details of vehicle and financing concerns prior to signing contractOCCC Regulations have been followed in attempts to deliver contract to customer.The customer has business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be chargedIf customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as a repossession and will negatively affect credit reports of both [redacted] and [redacted] [redacted] AllStar Mitsubishi 12/21/
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
10/02/ LorawnAshley On Oct1, 2015, [redacted] came into our service department at All StarMitsubishi with a complaint of a noise while engaging the clutch on her 2008Jeep Wrangler VIN [redacted] Our technician diagnosedthe concern as a failed clutch release bearing Our service advisorprepared a quote and called the third party warranty company that provides thewarranty coverage for the vehicle The warranty company approved thewarranty repair for replacement of the clutch release bearing and advised usthat the customer would be responsible for their dollar deductible as perthe customer's service contract The service advisor then advised thecustomer that the clutch disc is considered a wear item and is not covered byany warranties and that while the transmission is out of the vehicle that itwould be advisable to replace the clutch disc due to mileage At no timedid the service advisor suggest or imply that the clutch disc was wornexcessively and needed immediate replacement, merely advised replacement as acourtesy to the customer We at All Star Mitsubishi strive toeducate and make recommendations to our customers in order to keep their carsin good working order and to minimize undue future expense We at AllStar Mitsubishi apologize for any misunderstanding and had no intention for thecustomer to incorrectly infer that clutch disc failure was imminent andrequired replacement during this service visit [redacted] AllstarMitsubishi(361)814-
Complaint: ***
I am rejecting this response because: We appreciate the opportunity to clarify the situation that is being disputed by Ms*** On December 5th when *** *** and Ms*** visited AllStar Mitsubishi to purchase a vehicle for *** ***, the vehicle that was shown to them did have the Monroney label posted that indicated the price of the vehicle however as *** *** stated the windows were tinted so if she did not see the pricing details it is not because they were not visibleThere was not a Monroney label on the car, my mom test drove the car with me sitting on the passenger’s side and my little brother was in the back seat. As per the Federal Trade Commission the MSRP label must be affixed to the window and only removed by the PURCHASER. There was no MSRP label to remove because there wasn’t one to begin with.At the time of signing the contract, both *** *** and Ms*** were present when the financing details were thoroughly explainedUpon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.All documents that are required by the state of Texas were never provided to me nor did I receive any copies of any documents that were signed. Nothing was explained thoroughly.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed*** *** and Ms*** went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lotA phone call was made and a message was left for them to pick up their contract at the dealership; there was no responsePer OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customerSince the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.No attempt was made to hand deliver documents, we stayed there purchasing car insurance with MrGodfrey Vela who sells insurance right there at the dealership and can be seen as you enter and can be seen from Mr*** office since he has glassed windows. OUR phone records indicate that no message was left informing us to pick up the contract and any related documents. Per OCCC regulations the dealership is to provide the buyer with proper documentation before they leave. AS STATED BEFORE WE DID NOT LEAVE WE WERE IN THE SAME BUILDING WHERE WE COULD BE SEEN PURCHASING INSURANCE which took an hour. On December 14, I went in with my mom and step-dad and we mentioned to Mr*** how the contract had not been given to us before leaving the dealership and how all the information was not accurately explained and we were therefore returning the car and he said “ Maybe you forgot to get the contract,” or maybe “We said we were going to mail it to you.” My mom told him “You were to hand deliver the contract before we walked out of here.” My mother told him that we had been scammed so this was an opportunity for Mr*** to pull up the contract and take the time to go over it with us but he made no attempt not did he offer to give us any copies of any documents.The vehicle purchased is in fact a new vehicle; it has never been titled.The car had miles on it when we purchased it and we remember Mr*** saying it had nearly miles on it but we have to buy law say it has miles on it. The car did not smell new it looked as if had been driven for a while. The interest rate the vehicle was financed at is a result of *** ***’s lower credit score than Ms*** As *** *** indicated she was the buyer of the vehicle and her mother was co-signer due to *** ***’s lower credit score which had an effect on the interest rate.We went in there to use my credit rating to get a car for my mom and why would they lead us into believing that using me as a buyer and my mom as co-signer would help her with her credit rating as time went by when all long she could have been omitted from the contract and my credit alone would have benefitted my mom. In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms*** The customers were fully educated on details of vehicle and financing concerns prior to signing contractOCCC Regulations have been followed in attempts to deliver contract to customer.The statements that Mr*** is making are false. All responses have been answered above.The customer has business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be chargedIf customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as repossession and will negatively affect credit reports of both *** *** and *** ***We have filed a complaint with the Texas State Attorney General Office and we were assured that investigator would be contacting us within the next ten daysWe have also been advised to file a complaint with the Nueces County Attorney’s Office*** ** ***12/20/2015 *** *** AllStar Mitsubishi 12/21/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
10/02/2015 LorawnAshley On Oct1, 2015, [redacted] came into our service department at All StarMitsubishi with a complaint of a noise while engaging the clutch on her 2008Jeep Wrangler VIN [redacted] Our technician diagnosedthe concern as a failed clutch...
release bearing. Our service advisorprepared a quote and called the third party warranty company that provides thewarranty coverage for the vehicle. The warranty company approved thewarranty repair for replacement of the clutch release bearing and advised usthat the customer would be responsible for their 200 dollar deductible as perthe customer's service contract. The service advisor then advised thecustomer that the clutch disc is considered a wear item and is not covered byany warranties and that while the transmission is out of the vehicle that itwould be advisable to replace the clutch disc due to mileage. At no timedid the service advisor suggest or imply that the clutch disc was wornexcessively and needed immediate replacement, merely advised replacement as acourtesy to the customer. We at All Star Mitsubishi strive toeducate and make recommendations to our customers in order to keep their carsin good working order and to minimize undue future expense. We at AllStar Mitsubishi apologize for any misunderstanding and had no intention for thecustomer to incorrectly infer that clutch disc failure was imminent andrequired replacement during this service visit.
[redacted]AllstarMitsubishi(361)814-1000
We appreciate the opportunity to clarify the situation that is being disputed by Ms. [redacted] On December 5th when [redacted] and Ms. [redacted] visited AllStar Mitsubishi to purchase a vehicle for [redacted], the vehicle that was shown to them did have the Monroney label posted that indicated the...
price of the vehicle however as [redacted] stated the windows were tinted so if she did not see the pricing details it is not because they were not visible. At the time of signing the contract, both [redacted] and Ms. [redacted] were present when the financing details were thoroughly explained. Upon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed. [redacted] and Ms. [redacted] went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lot. A phone call was made and a message was left for them to pick up their contract at the dealership; there was no response. Per OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customer. Since the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.The vehicle purchased is in fact a new vehicle; it has never been titled.The interest rate the vehicle was financed at is a result of [redacted]’s lower credit score than Ms. [redacted] As [redacted] indicated she was the buyer of the vehicle and her mother was co-signer due to [redacted]’s lower credit score which had an effect on the interest rate.In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms. [redacted] The customers were fully educated on details of vehicle and financing concerns prior to signing contract. OCCC Regulations have been followed in attempts to deliver contract to customer.The customer has 10 business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be charged. If customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as a repossession and will negatively affect credit reports of both [redacted] and [redacted]. [redacted] AllStar Mitsubishi 12/21/2015
We appreciate the opportunity to clarify the situation that is being disputed by Ms [redacted] On December 5th when [redacted] and Ms [redacted] visited AllStar Mitsubishi to purchase a vehicle for [redacted] , the vehicle that was shown to them did have the Monroney label posted that indicated the price of the vehicle however as [redacted] stated the windows were tinted so if she did not see the pricing details it is not because they were not visibleAt the time of signing the contract, both [redacted] and Ms [redacted] were present when the financing details were thoroughly explainedUpon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed [redacted] and Ms [redacted] went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lotA phone call was made and a message was left for them to pick up their contract at the dealership; there was no responsePer OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customerSince the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.The vehicle purchased is in fact a new vehicle; it has never been titled.The interest rate the vehicle was financed at is a result of [redacted] ’s lower credit score than Ms [redacted] As [redacted] indicated she was the buyer of the vehicle and her mother was co-signer due to [redacted] ’s lower credit score which had an effect on the interest rate.In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms [redacted] The customers were fully educated on details of vehicle and financing concerns prior to signing contractOCCC Regulations have been followed in attempts to deliver contract to customer.The customer has business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be chargedIf customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as a repossession and will negatively affect credit reports of both [redacted] and [redacted] [redacted] AllStar Mitsubishi 12/21/
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
10/02/ LorawnAshley On Oct1, 2015, [redacted] came into our service department at All StarMitsubishi with a complaint of a noise while engaging the clutch on her 2008Jeep Wrangler VIN [redacted] Our technician diagnosedthe concern as a failed clutch release bearing Our service advisorprepared a quote and called the third party warranty company that provides thewarranty coverage for the vehicle The warranty company approved thewarranty repair for replacement of the clutch release bearing and advised usthat the customer would be responsible for their dollar deductible as perthe customer's service contract The service advisor then advised thecustomer that the clutch disc is considered a wear item and is not covered byany warranties and that while the transmission is out of the vehicle that itwould be advisable to replace the clutch disc due to mileage At no timedid the service advisor suggest or imply that the clutch disc was wornexcessively and needed immediate replacement, merely advised replacement as acourtesy to the customer We at All Star Mitsubishi strive toeducate and make recommendations to our customers in order to keep their carsin good working order and to minimize undue future expense We at AllStar Mitsubishi apologize for any misunderstanding and had no intention for thecustomer to incorrectly infer that clutch disc failure was imminent andrequired replacement during this service visit [redacted] AllstarMitsubishi(361)814-
Complaint: ***
I am rejecting this response because: We appreciate the opportunity to clarify the situation that is being disputed by Ms*** On December 5th when *** *** and Ms*** visited AllStar Mitsubishi to purchase a vehicle for *** ***, the vehicle that was shown to them did have the Monroney label posted that indicated the price of the vehicle however as *** *** stated the windows were tinted so if she did not see the pricing details it is not because they were not visibleThere was not a Monroney label on the car, my mom test drove the car with me sitting on the passenger’s side and my little brother was in the back seat. As per the Federal Trade Commission the MSRP label must be affixed to the window and only removed by the PURCHASER. There was no MSRP label to remove because there wasn’t one to begin with.At the time of signing the contract, both *** *** and Ms*** were present when the financing details were thoroughly explainedUpon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.All documents that are required by the state of Texas were never provided to me nor did I receive any copies of any documents that were signed. Nothing was explained thoroughly.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed*** *** and Ms*** went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lotA phone call was made and a message was left for them to pick up their contract at the dealership; there was no responsePer OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customerSince the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.No attempt was made to hand deliver documents, we stayed there purchasing car insurance with MrGodfrey Vela who sells insurance right there at the dealership and can be seen as you enter and can be seen from Mr*** office since he has glassed windows. OUR phone records indicate that no message was left informing us to pick up the contract and any related documents. Per OCCC regulations the dealership is to provide the buyer with proper documentation before they leave. AS STATED BEFORE WE DID NOT LEAVE WE WERE IN THE SAME BUILDING WHERE WE COULD BE SEEN PURCHASING INSURANCE which took an hour. On December 14, I went in with my mom and step-dad and we mentioned to Mr*** how the contract had not been given to us before leaving the dealership and how all the information was not accurately explained and we were therefore returning the car and he said “ Maybe you forgot to get the contract,” or maybe “We said we were going to mail it to you.” My mom told him “You were to hand deliver the contract before we walked out of here.” My mother told him that we had been scammed so this was an opportunity for Mr*** to pull up the contract and take the time to go over it with us but he made no attempt not did he offer to give us any copies of any documents.The vehicle purchased is in fact a new vehicle; it has never been titled.The car had miles on it when we purchased it and we remember Mr*** saying it had nearly miles on it but we have to buy law say it has miles on it. The car did not smell new it looked as if had been driven for a while. The interest rate the vehicle was financed at is a result of *** ***’s lower credit score than Ms*** As *** *** indicated she was the buyer of the vehicle and her mother was co-signer due to *** ***’s lower credit score which had an effect on the interest rate.We went in there to use my credit rating to get a car for my mom and why would they lead us into believing that using me as a buyer and my mom as co-signer would help her with her credit rating as time went by when all long she could have been omitted from the contract and my credit alone would have benefitted my mom. In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms*** The customers were fully educated on details of vehicle and financing concerns prior to signing contractOCCC Regulations have been followed in attempts to deliver contract to customer.The statements that Mr*** is making are false. All responses have been answered above.The customer has business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be chargedIf customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as repossession and will negatively affect credit reports of both *** *** and *** ***We have filed a complaint with the Texas State Attorney General Office and we were assured that investigator would be contacting us within the next ten daysWe have also been advised to file a complaint with the Nueces County Attorney’s Office*** ** ***12/20/2015 *** *** AllStar Mitsubishi 12/21/
At the time of delivery MS [redacted] was satisfied with the vehicle?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
10/02/2015 LorawnAshley On Oct1, 2015, [redacted] came into our service department at All StarMitsubishi with a complaint of a noise while engaging the clutch on her 2008Jeep Wrangler VIN [redacted] Our technician diagnosedthe concern as a failed clutch...
release bearing. Our service advisorprepared a quote and called the third party warranty company that provides thewarranty coverage for the vehicle. The warranty company approved thewarranty repair for replacement of the clutch release bearing and advised usthat the customer would be responsible for their 200 dollar deductible as perthe customer's service contract. The service advisor then advised thecustomer that the clutch disc is considered a wear item and is not covered byany warranties and that while the transmission is out of the vehicle that itwould be advisable to replace the clutch disc due to mileage. At no timedid the service advisor suggest or imply that the clutch disc was wornexcessively and needed immediate replacement, merely advised replacement as acourtesy to the customer. We at All Star Mitsubishi strive toeducate and make recommendations to our customers in order to keep their carsin good working order and to minimize undue future expense. We at AllStar Mitsubishi apologize for any misunderstanding and had no intention for thecustomer to incorrectly infer that clutch disc failure was imminent andrequired replacement during this service visit.
[redacted]AllstarMitsubishi(361)814-1000
We appreciate the opportunity to clarify the situation that is being disputed by Ms. [redacted] On December 5th when [redacted] and Ms. [redacted] visited AllStar Mitsubishi to purchase a vehicle for [redacted], the vehicle that was shown to them did have the Monroney label posted that indicated the...
price of the vehicle however as [redacted] stated the windows were tinted so if she did not see the pricing details it is not because they were not visible. At the time of signing the contract, both [redacted] and Ms. [redacted] were present when the financing details were thoroughly explained. Upon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed. [redacted] and Ms. [redacted] went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lot. A phone call was made and a message was left for them to pick up their contract at the dealership; there was no response. Per OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customer. Since the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.The vehicle purchased is in fact a new vehicle; it has never been titled.The interest rate the vehicle was financed at is a result of [redacted]’s lower credit score than Ms. [redacted] As [redacted] indicated she was the buyer of the vehicle and her mother was co-signer due to [redacted]’s lower credit score which had an effect on the interest rate.In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms. [redacted] The customers were fully educated on details of vehicle and financing concerns prior to signing contract. OCCC Regulations have been followed in attempts to deliver contract to customer.The customer has 10 business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be charged. If customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as a repossession and will negatively affect credit reports of both [redacted] and [redacted]. [redacted] AllStar Mitsubishi 12/21/2015