Payless Car Rental - Dallas/Fort Worth Airport

I was charged for services I declined at the service desk I was also charged for an empty fuel tank when I returned it full I picked up my rental car from the DFW Payless Car Rental station on April 21st Different services were discussed at the counter I declined all services When I received my credit card bill I noticed a $charge that was from Payless Upon further inspection it was for all the services I declined and for them needing to refuel my car I brought it back with a full tank on April 23rd No one at the return station checked anything on my vehicle which I thought was odd Turns out I was right What is even better is when I called customer service on May 6th to resolve this I was asked to call back in minutes because they needed to redo my ticket I instead insisted to be put on hold as I was not calling back The customer service agent completed my ticket and said I would hear back in business days I never did Fast forward to May 31st

Payless charged me a refueling fee of on a vehicle that was returned with a full tankI've contacted the company by email (#XXXXXX) Payless charged me a refueling fee on a vehicle that was returned fullI contacted the customer service dept., representative Teresa responded I've submitted receipts of the fuel purchased and haven't heard a word from the company since I've tried calling and was told I had to contact the company by email by Marcus, [redacted] after listening to the recorded messages and getting to customer service

Duplicate Payment Payment was made twice once to Priceline for the Payless Rental Car Co and to the actual Priceline Rental Car company @ the airport I rented a car from Payless Rental Car Co April XXXX I was charged twice for the same rental car service I made the reservation on line with Priceline Car Rental When I arrived in Dallas TX airport, I informed the clerk the reservation was made on line and my American Express card had been charged The clerk informed me it did not show up in the computer When I returned the car I had to pay with my credit card I paid with the same credit card The credit card company paid $to PLN, Priceline Rental Car rentals on April 26, The same credit card company paid Payless Rental company $on April 30, I have the credit card statements to prove it I paid twice for the same service I have written over letters trying to correct this matter, to date no one has been willing to help me The merchan

On 4/27/17, I rented two vehicles that malfunctioned On April 24, 2017, I rented a vehicle and the electrical system was not working After purchasing equipment to get my navigational system to work, I realized the problem was with the vehicle after missing the first day of my conference, I exchanged the vehicle After driving the second car for two days, there was a loud noise coming from the front end of the car When I reported it, Payless did not provide me with another vehicle

car rented was unacceptable, the company misled the total price, manager was unavailable to speak with
Weed was left in the vehicle from the previous customer, the company failed to let me know about anything, unless I asked I asked how tolls work, and they told me that I will get charged This is the only additional charge they told me I would be charged They told me to return it with an empty gas tank and pre-charged me for a tank of gas without me authorizing the charge On the last day of my trip I was looking over the contract to find the number to make sure we had a shuttle to the airport The first time I called I was hung up on, I called back and the man I spoke with was so rude He told me if I drop off my car at the location I picked it up a shuttle will not be provided and the neighborhood is "sketchy" and I will be responsible for any damage that occurs My other option was to drop it off at Budget car rental and I will be charged an additional $fee While loo

In Sept2016, their clerk added an additional charge for insurance coverage, eventhough we declined it
They refused to remove the charge, so we disputed that portion of the charge with our credit card company
On Mar13, 2017, Payless Car Rental sent us a bill for the disputed amount

Complaint is regarding the $overcharged
Rented 5/12,returned 5/

I was charged a separate $dollar charge on my credit cardAfter a month of several attempts to get this resolved I've gotten nowhere with
I rented a car from them on 6/12/returned it on 6/14/was told no extra charges when I returned the car because I had prepaid and he checked out the car for damages and he said I was all clearMy daughter who is years old was also there and heard himAfter getting my credit card statement I noticed they had charged me another I had paid on thier website which included all taxes and feesI have called several times to dispute thisThey sent me a link asking me to use the ticket number XXXXXX that one person gave me no luck said ticket number invalid tried to call back today 7/12/and ask for their corporate number and was told no such thing even though they have a fax numberWe have already disputed the charge with our credit card after not getting anywhere with Payless car rental in DallasThey still

three hour wait for rental car previously reserved
When I arrived at the Payless rental counter in the DFW airport, I was told there would be a hour wait for a car!!!! My actual wait time was almost three hoursWhat was the point of having a reservation?!!! There were other people ahead of me with reservations and NO CARS!!!! The wait was excruciating for my husband who has ParkinsonsBy the time we got a car, he could barely get out of his chair and walk to the carWe couldn't leave the area around the desk because they refused to take a phone number and call us if we left to get foodThere was no loud speaker for pagingYou had to remain within earshot the entire timeI had planned our trip so that our hour drive would be mostly in daylight hoursBecause of the delay, I had to drive after dark in the rainThis compromised our safety since I don't see well at night and am unfamiliar with the Dallas areaThere was no effort to compensate us for our inconvenience

Rental car had expired registration and insurance and had the steel belt showing through tireInconvenience kept us from visit with son in military
On April 4th,2018, we rented a Jeep Renegade from Payless at there Dallas Fort Worth Airport llocation, reservation noXXXXXXXX-us-Car no.XXXXXXXX.plate #MO AK3D4WIn this car , we drove 1/to hours to get to our son's Army baseWe had flown in from KY to visit himWhen we arrived at the visitor center to get our passes *** would permit us to go on base, they requested the registration for the vehicleWhen we gave it to them they I for ed us that it is expired as of JanuaryWhen we looked at the other paperwork in the car , we noticed that the insurance card was expired alsoSo, we were not permitted on base, therefore could not see our son at that timeThis was very upsetting and disappointingMy husband decided to look around the car to make sure there were no other issues and that is when he noticed that the tire on

Was charged extra for rental car that was pre-paid
I pre-paid for a rental car on line which included taxes & feesThe total amt was $the final amt debited from my USAA account was $Before driving off, we asked what were all of the charges, we were told it would be returned to my card when I returned the vehicleWhen I called to inquire, I was emailed a bill that had fees on it that I didn't understandWe turned the car in on time, clean, and a full tank of gasThe extra o$makes no sense

Payless wants to charge me for a tire and service Tire had undetectable slow leak
I began the rental car service on the morning of Oct 5th I was told where to find the car, no one came with me I didn't see any damage, so I took the car and left Later that day, the car showed a low tire pressure During my week and a half rental period, I put air into the tire at least five times, likely more One morning it was completely flat No spare was available, so I called the service company provided by them I returned the car with the recommended air pressure and no comments were made at the time Four weeks later, Payless is charging me the listed amount for tire replacement and the roadside service fee I have attempted to dispute this charge with them, however, they claim I am still responsible

Payless Car Service Drop Off at the Dallas Fort Worth airport stole sweater, over charged us by $and doesnt pick up phone calls
Payless Car Service Drop off at Dallas Fort Worth airport, was rushing us through their drop off due to it being busyWe dropped off a white Nissan AltimaWhile there was only ONE person working at the time, he advised us to put our email address on the ticket and he would take care of the invoice/bill and mail it to us to catch our flightNot only that, since we couldn't go back where we parked the car, he would ensure to call us regarding shipping the black cashmere/wool sweater ($200) we had left behind on the front passenger seat of the carWe asked him to put it on our credit card to mail it back to us After not hearing from him, we Payless dallas fort worth drop off but nobody picked upAnd the times we called we continuously were directed back to corporateWe advised them that we haven't heard back from anyone at the drop off location

Mislead And improper customer service
Picked up rental car on Oct 2018,Was told by counter agent I could add prepaid gas service and told they charge the local gas price for only the gallons I used of the carAfter return was charged $a gallon for not refueling the vehicle, contacted customer service to tell them I added the prepaid refuel service but was told I didnt and that they actually should have charges me more and that I should be happy I was not charged moreMy customer support number for my complaint at Payless customer support is XXXXXX

Overcharged by $
I rent cars all over the world and Payless has been my worst experience everBooked a car for days for $just to find out a few days later that I got overcharged by almost $The car was returned on time with a full tank of gasAfter contacting their so called "customer service" I was told that the car was returned with half a tankI provided a receipt for the fuel but since I topped off the car the night before returning it, it was "not acceptable"I filled a dispute with AMEX and will never use this company again

The rental car company overcharged my debit card without informing me of the additional charges and the reasons for the additional amount of $
I reserved a rental car through Expedia.com from "Payless Car Rental" under Itinerary # XXXXXXXXXXXXX for the dates of April to May 4, The total price quoted from Expedia.com for the reservation was $
After renting the vehicle during this time, I returned the vehicle with a full gas tank to "Payless Car Rental" under agreement #XXXXXXXXX When I dropped off the car, I asked for a receipt, and the customer representative said I will get the receipt in an e-mail So I left thinking everything would be okay and I would be charged $to my debit card
After several days, I did not receive any e-mail and I noticed a debit charge in bank account for an amount of $ I immediately started to investigate this amount since this was not the agreed to amount from what was established through Expedia.com I called mu

Reserved a rental car only to be told, upon arrival, that I would have to rent a car from another companyRental was "unavailable"
I made a reservation for a Mid-Size through Payless Car Rental in Dallas, TXfor a cost of $Upon my arrival to the airport, I walked to the shuttle where the driver, of the Payless Van, told me he would not allow me access onto his shuttle because, "we only have (1) vehicle left on the lot and it's going to the blond woman sitting in the shuttleI suggest you go somewhere else." Driver proceeded to get into his company vehicle and drive away, leaving me stranded on the curb I was forced to rent a car from another company and the charges were double

I tried making a reservation a while back for a car rental in Dallas where I was going to be visiting I received an error message while trying to book the car so I waited until a later time thinking that the website was down I never received an email confirmation so the reservation didn't go through I then booked another reservation, received a confirmation and email I got to the counter and gave them my confirmation number They asked me if I wanted to upgrade to a Chrysler but I declined I declined insurance since it's covered by my credit card and declined anything else offered When I got the car, I pointed out scratches and a taped up chip on the windshield to the guy that brought me the car and he just said "OK I'll mark it down" Then I was finally on my way When I returned the car, they checked me in and gave me my bill My confirmation was $with most fees, according to the agent the total would be $ The bill they gave me totaled $ I complained

On 4/27/17, I rented two vehicles that malfunctioned
On April 24, 2017, I rented a vehicle and the electrical system was not working After purchasing equipment to get my navigational system to work, I realized the problem was with the vehicle after missing the first day of my conference, I exchanged the vehicle After driving the second car for two days, there was a loud noise coming from the front end of the car When I reported it, Payless did not provide me with another vehicle

Payless charged me a refueling fee of on a vehicle that was returned with a full tankI've contacted the company by email (#XXXXXX)
Payless charged me a refueling fee on a vehicle that was returned fullI contacted the customer service dept., representative Teresa responded I've submitted receipts of the fuel purchased and haven't heard a word from the company since I've tried calling and was told I had to contact the company by email by Marcus, *** after listening to the recorded messages and getting to customer service